123 Reg Help

@Johncollie63978 Hi, thank you for reaching out. We're sorry to hear about the trouble here. In that case, the best option may be to proceed with Account Recovery, where our team could assist you in regaining access. Here you can find the Account Recovery form: supportcenter.123-reg.co.uk/accountrecovery.

@123regHelp I haven't got access to my account, you sent me an email recovery to my email but when I try to log on it states there's no account associated with your email. Yet I've been charged £129 🤷

@ISkiMore199546 Hi, thank you for reaching out! For guidelines and limitations on TXT records, please visit our support article here: 123-reg.co.uk/help/add-a-txt… . If you need any further help, our Care Team is happy to assist: 123-reg.co.uk/contact/

@123regHelp Do you have a characters limit in DNS Record Txt

@Nathanticehurst Hi Nathan, thank you for the update. We've passed this along internally and our team will be reaching out to you via an alternative email address we have on file.

@123regHelp @SarthakSui07 Thank you, currently my inbox is denying incoming and outgoing emails, I have sent my personal email to your colleagues if they need it. The site is still down and I can't be reached on the email. You have my phone number and email to contact if needed.

Well my first tweet and it's a complaint. I wake up with no website and no email. @123reg @GoDaddy I Paid 5 years upfront and my account on 31/3/26 . No phone lines as it's the weekend, no live chat as they removed my account, no email as it bounces back. Urgent resolution needed

@SarthakSui07 @Nathanticehurst Hi Nathan, thank you for reaching out to us. We're really sorry to hear about the trouble here. Your case has been forwarded internally, and our team has been in touch via email regarding next steps, so please keep an eye on your inbox.

@Nathanticehurst @123reg @GoDaddy Hey Nathan, saw your site has been down with the GoDaddy/123reg mess — that's incredibly costly. We specialize in fast, reliable migrations and hosting setups for businesses like yours so this doesn't happen again. Happy to audit and get you stable quickly if you're open."

@JTazzyUK Hi, thank you for reaching out. We're sorry to hear about the trouble here. From our end things are loading as expected, but if the issue is still affecting you, please reach out to our Care Team at 123-reg.co.uk/contact/, and they'll gladly investigate this further.

@123reg Some really poor support today, so the completexbox.co.uk site has been spiky for loading the past 24 hours for all visitors not just me. Get told it's my ISP, that does not seem like a logical/tech support answer. 🤔

@Johncollie63978 Hi, thank you for reaching out. We're sorry to hear about the trouble here. In that case, the best option may be to proceed with Account Recovery, where our team could assist you in regaining access. Here you can find the Account Recovery form: supportcenter.123-reg.co.uk/accountrecovery.

@123regHelp I've been sent a reminder about an auto renewal, however the email is not accepted. Any attempt to reset my password just states email doesn't exist 🤷

@marie_cooper Thank you for the update. We're glad to hear this has since been resolved.

@123regHelp Thanks for getting back to me. I could not wait, both my sites were inaccessible. I’ve managed to resolve the 552 error now. The SSL certs had expired and the AutoSSL button was missing in cPanel, so I manually installed an Origin Certificate. Both sites are now green and secure

@123regHelp My server (92.205.98.20) is completely unresponsive. I have bypassed my proxy and confirmed it's a 522 timeout on your end. Your 'Support' page has no ticket button and chat is closed. Please can you investigate the server outage and fix? Both my sites are down

@thatshamori Hello and thank you for reaching out. We are sorry to hear about the trouble here. We would recommend getting in touch with our Care team, and they will gladly review this with you: 123-reg.co.uk/contact/.

@123regHelp I need to activite access to my website, and am having a hard time getting a hold of anyone.

@steve_motoperf Hi, thank you for reaching out. We're sorry to hear your experience with us has left you feeling this way. Please send us a DM with your account reference and a bit more detail about what happened, and we'll take a proper look from our side.

@123reg Frigging ridiculous

4-day week… yes or no? 👀 Would you make the switch if it was up to you? #FourDayWeek #WorkLifeBalance #OnlineBusiness #TGIF

@Richardbishop Hi, thank you for reaching out. We're sorry to hear about the trouble here. In that case, the best option may be to proceed with Account Recovery, where our team could assist you in regaining access. Here you can find the Account Recovery form: supportcenter.123-reg.co.uk/accountrecovery.

@123regHelp I'm billed for web hosting and domain renewal but can't log into my account - am old domainmonster customer. I get emails from you but can't log in with either username I've used before. Can't reset password, can't register new account (email in use). Can you help?

@RJonTourUK Hi, thank you for reaching out. We are sorry to hear that difficulties persist on your end. If the service has not yet returned to normal for you, our Care team is ready to look into it: 123-reg.co.uk/contact/

@123regHelp @GavinLeeElliso1 Your status page says resolved, which is not true....

Happy National Gardening Day 🌱 If you're ready to get your hands dirty, why not grow your business with a .garden domain? #NationalGardeningDay #GardenBusiness #Garden #Branding

@DanteHarker Hi, thank you for reaching out. The experience you describe is not what we intend for those who come to us for support, and we would like to understand what took place. Could you please send us a direct message with any relevant account details, so we can look into this properly?

Do you ever come across 'support' and think, wow, I can't wait for friendly AI to replace you? Two interactions with @123regHelp - both seem to be having a bad day!

@katyclemmans Hi, thanks for reaching out! We're sorry to hear about the trouble here. At the moment we’re not aware of any widespread email issues. We would recommend getting in touch with our colleagues from the Care Team, and they will gladly review this with you: 123-reg.co.uk/contact/.

@123regHelp I keep getting asked to enter my email password on Apple Mail on Mac and iPhone, can’t even log in to webmail now to check messages. Have changed my password twice. Is there an issue??

@GavinLeeElliso1 Hello! We are aware of intermittent issues with the Website Builder for a few customers, and our teams are currently working on fixing this. We are sorry for any inconvenience this may have caused. For updates, please visit our status page here: status.123-reg.co.uk

@123reg Ironically, I own a landscaping company called Lifestyle Gardens Design & Build. The website lifestyle-gardens.com is hosted on your website builder package. The irony of your tweet, is that my website has been down for 2 days - what is being done about this loss of business??

@paulpresenteruk Hello! We are aware of intermittent issues with the Website Builder for a few customers, and our teams are currently working on fixing this. We are sorry for any inconvenience this may have caused. For updates, please visit our status page here: status.123-reg.co.uk.

@123regHelp my website has been going offline a lot recently and I notice there are problems via your service status page, the frequency of this is not acceptable.

@veryhala Hello and thank you for reaching out. We are sorry to hear about the trouble here. We would recommend getting in touch with our Care team, and they will gladly review this with you: 123-reg.co.uk/contact/.

@123regHelp @roger_godfrey I no longer have any domains with you, so why are you continuing to charge my credit card to renew a domain that doesn’t even exist? Please refund me. Moreover, my account still lists several domains that were transferred away long ago—please delete them.

My partner and I have been using @123reg for hosting various business and charity things since 2009. My partner has just shown me the transcript of a support chat for her hosting. Shockingly unhelpful. Shockingly rude. We won't be using 123reg in future. No need for for that.

@klynngray Hello and thank you for reaching out. We would recommend getting in touch with our Care team, and they will gladly review this with you: 123-reg.co.uk/contact/.

@123regHelp Hi, I’m interested in acquiring the domain theboatexperience.com for a business project I'm working on. If the registrant is open to selling, I would appreciate being connected or having this message forwarded. Thank you.

@alexcroox Hello and thank you for reaching out. We are sorry to hear about the trouble here. We would recommend getting in touch with our Care team, and they will gladly review this with you: 123-reg.co.uk/contact/.