13cabs

@Zeno_paradoxes @australian @abcnews @SydneyAirport Hi Archimedes, we do apologize for the inconvenience caused to you. Kindly sent us an email on customer.care@13cabs.com.au with all the trip details and taxi number for the investigation. Kind regards,

The way airport taxi drivers treat passengers shapes how people see Australia — its culture, its values, and its sense of fairness. @australian @abcnews @SydneyAirport @13cabs

@echo_in9180 Hi EcholnMist, thank you for contacting us. Kindly sent us an email on customer.care@13cabs.com.au regarding the issue. We will look into this. Kind regards,

@13cabs did u guys authorise this person to use your name. ? This is not good , your drivers paying you $141 /week, and all yours jobs going to this man he charge 10% commision on every job which we supposed to got from dispatcher.

@JRKay011 Hi JRkay, we do apologize for the inconvenience. Kindly sent us an email on customer.care@13cabs.com.au with all the information related to this and we will investigate the matter. Kind regards,

@13cabs 20$ before even leaving the airport. What a rip off. Never again. I genuinely hope you go under. Disgraceful

@BillHareClimate @AnnaBasic2 Hi Bill, thank you for contacting us. We do apologise for the inconvenience caused to you and request you to send an email to us on customer.care@13cabs.com.au so that team can investigate the matter. Kind regards,

@13cabs @AnnaBasic2 I’ve just had an extremely stressful and unpleasant experience with @13cabs from Perth airport domestic. One thing I’ve discovered is support over the phone will not help with an active problem, so one is left to deal with it on ons own even if it’s quite threatening.

I have zero sympathy for @13cabs losing business. It was an 8 minute Ambulance trip to hospital. Getting 13 Cabs to take me back was terrifying. He took me to an opposite industrial site and refused my request to get on the right road. He charged me $60 for his error. Their complaints department didn’t care. I have neurosurgery and am waiting for my lift. At the main entrance of the hospital a middle eastern 13 Cabs driver approaches me and demands I get in the car with him and take a cab despite me saying no repeatedly and I have a lift. They treat customers horrifically and break laws approaching people demanding they use their services. The company doesn’t care one bit of their drivers abuse and over charging.

@Prismonexora Hi, We do apologise for the inconvenience. Could you please send the details like taxi number and screenshots you have to customer.care@13cabs.com.au, so that we can investigate the matter. Kind regards, 13cabs

@13cabs I am writing to raise a serious concern regarding practices that are significantly disadvantaging honest and loyal 13Cabs drivers in perth. It has become common for certain drivers to set up their own independent websites, sponsor them online, and bypass the official fair dispatch system. They then post jobs in WhatsApp groups and charge fellow drivers up to 10% commission. Many of these drivers remain active 13Cabs members, yet they profit from side operations that undermine the integrity of the network. What makes this worse is that these drivers often have multiple websites (in some cases as many as eight, which I have screenshots to prove), and they aggressively promote them even branding them as “13Cabs.” One such driver, who is known to be connected with someone in the office, openly drives a 13Cabs-branded vehicle while operating this parallel system. As a result, drivers who are already paying dispatcher fees to 13Cabs are left in a position where they must also pay extra commissions just to secure jobs. Meanwhile, despite 13Cabs being a multi-million-dollar company, its drivers are left relying on WhatsApp groups instead of a fair and reliable dispatch. This situation is not only unfair, it is unsustainable. Many drivers have reported these issues, including fake “no jobs” being circulated, to the Harvey Street office and even to supervisors, yet no action has been taken. If such practices cannot be stopped, then at the very least, drivers who are found running competing platforms should be removed from the 13Cabs network. Allowing them to continue damages trust and leaves loyal drivers feeling exploited and abandoned. 13Cabs should stand for fairness and support for the drivers who keep the company running. At present, however, many of us feel that there is no protection for honest drivers within the system.

@JackJBet @Uber That's definitely not the service we aim to provide & we will be speaking to these drivers. If you could contact our Customer Care team via book.13cabs.com.au/contact-us, we’ll do our best to sort this out quickly. Thanks for bringing it to our attention to help us improve our service.

@Barkersnest @JimmyRob2110 If this is in regard to a faulty trip or payment, can you please send the booking and proof of payments to our customer.care@13cabs.com.au email so that we can resolve this issue for you asap? -13cabs

@JimmyRob2110 @13cabs @13cabs is this bau for you guys just had this happen today.

Hi @13cabs is it usual to be billed twice like this when using your service from Melbourne airport? Just a standard cab ride from the airport home. Cheers, Ray.

@irishbrissygal Thank you for providing the trip details, we apologise again for the inconvenience. We will be messaging you directly with the next steps regarding this issue. -13cabs

@irishbrissygal We're sorry to hear about your experience with our services. Would it be possible to message us with the details of your booking so that we can look into the issue for you so that we can improve our services for the future? -13cabs

📣 Exciting News! @13cabs now makes it easier to travel with your furry companions. Update your profile for smoother journeys. #13cabs #assistanceanimals #travelwithpets #iliketopatdogs

@zanthius We're sorry to hear about the experience you've had with one of our drivers. We have reported this incident to our Partner Care department to investigate and take appropriate action toward the driver. Thank you for bringing this to our attention. -13cabs

@13cabs Flagged down a taxi on the way home from the work Christmas party, first thing he asked, "where you going?" I told him Next thing was "how much you willing to pay?" "Um, what ever is on the metre" He said no and pulled away

@KaneBandy Hi Kane, This seems to be an issue with one of our drivers overcharging or a potential misunderstanding. Would it be possible to send our customer.care@13cabs.com.au email the details of the fares so that we can investigate any incorrect overcharges for you? -13cabs

Taxi drivers out there wondering why they cannot get fares and compete with ride-share companies. Didi and Uber charging $83 and $92 respectively vs 13cabs charging $185 for the same fare….. 🤷‍♂️ Get serious @13cabs if you want people to use and support your business

@s2dwarfs Hi Alex, We're sorry to hear that. Can you please send the details of the trip and payment to our customer.care@13cabs.com.au email so that we can further investigate and assist you regarding this issue? -13cabs

@13cabs how can I contact this company? I reserved a van to go to the airport, you charged me for a van and sent a car. I've 4 people and 6 big luggage and suitcase. How is it possible to fit it in a car??? If a van as booked and charged, why a car was sent???

@ryan_alewood84 Hi Ryan, We're sorry to hear about the experience you've had with our services. Can you please provide us with the details of the taxi in question so that we can report the driver accordingly? -13cabs

@13cabs shout out to your taxi service refusing our service trying to get from Hordern to Central.

@BigDon62 Hi Don, We apologise for the experience you've had with our services. We will be investigating the issue that occurred with your trip and reporting the driver accordingly. Thank you for bringing this to our attention. -13cabs

@13cabs You guys are going to feel my wrath soon. I booked a cab today for a medical appointment, very bad service. The appointment is now CANCELLED thanks to you muppets ! Request #216910708

@GreenMonkeySoup Hello, We're sorry to hear about the experience you've had with our services. Can you please message us or send the details of the booked trips in question to our customer.care@13cabs.com.au email so that we can look into the issue to improve our future services? -13cabs

@Dwlynch0 @Uber Hi David, Thank you for bringing this to our attention. Can you please provide the details of this trip and payment to our customer.care@13cabs.com.au email so that we can investigate this charge? -13cabs

hey @13cabs how can I justify ever using you again when from the airport home it cost me $95. I opened up the Uber app halfway through the ride to check there price. It was $41 on @Uber ....

@fbib Hi Henry, We apologise for the experience had from one of our drivers. We have reported this driver for investigation to take appropriate action towards the driver. Thank you for bringing this to our attention. -13cabs

@VictoriaPolice @13cabs your taxi with number plate 4694M went through red light at around 09:35am this morning and almost hit my car. If I didn't stop, taxi would've t-boned my car, God knows what'd happened to my wife and I 🤬.

@jamesbroadway Hi James, We apologise for the experience you've had with one of our drivers. We have promptly reported this driver to our Partner Care team to investigate and take appropriate action towards based on this report. Thank you for bringing this to our attention. -13cabs

@13cabs this guy refusing a $25 fare and suggesting we get a tram. At the same time as blocking his colleagues.