23andMeSupport

@Jeremiah396775 @23andMe Hi Jeremiah - We can't speculate about the availability of certain features for non-Premium members but we'll keep you informed of any changes.

@23andMe Will the chromosome browser ever be brought back for non-premium accounts? This feature was universally available on your site for years, and I absolutely miss having access to it.

@skaggnelly @23andMe Hi there! Our Customer Care Team would be happy to assist you with. Submit a request here: 23and.me/23andMeCC

@23andMe you guys have the worst customer service you lost my wife’s profile you’ve lost my order you’ve lost my payment. The list keeps growing. Why do I continue to trust you guys with my personal DNA information as well I need to have somebody call me right away.

@moderndayrev @23andMe Hi there - Our Customer Care Team can help you. Submit a request here: 23and.me/23andMeCC

@23andMe why did my brother and I purchase the same exact kit on the same day for the same price and he got a free year premium and I didn’t? He purchased from your site, I purchased from Amazon. Same day. Same kit. Same price. Customer support is abysmal. #baitandswitch

@Urbie367529 Hi there - Send us a DM and we'd be happy to help!

@SarahJ4EvrSioux @23andMe Hi there - Our Customer Care Team can assist you if you're still having difficulties accessing your account. Submit a request here: 23and.me/23andMeCC

@23andMe please tell me WHY I cannot login to my account?! I’ve been “rate limited” WTF!? I want access to my account ASAP please!

@richardsyeo @23andMe Hi Richard - If she's not seeing these reports within her account, it's likely that she needs to complete the ethnicity-related questions in her profile. You can find and edit these questions at any time from your account Settings here: you.23andme.com/user/edit/pers…. Hope that helps!

@23andMe my daughter purchased premium+ service but is missing carrier, etc. reports. We sent message via your websites Contact Us before Christmas but not received anything. Can you kindly look into and respond. Surname is Yeo

@SadisticPenquin Note that this is an estimate and can sometimes take longer. Reach out to Customer Care for additional information here: 23and.me/23andMeCC

@23andMeSupport is there anyway of getting an update? November 13th I got an email saying 1-2 weeks expected November 28th and still nothing.

@SadisticPenquin Results are typically available within 2-4 weeks from the time your sample reaches the lab.

@PDIGGY22 For questions regarding your results, contact our Customer Care Team here: 23and.me/23andMeCC

@23andMeSupport why did my ancestry composition change from what i was originally told?

@PDIGGY22 Hey there - We recently release a new Ancestry Composition update for eligible customers. You can learn more here: blog.23andme.com/articles/ances…

@shylo_smith @23andMe Hi Shylo - Our Customer Care Team can assist. Submit a request here: 23and.me/23andMeCC

Hey @23andMe i got my kit but when i try to register it i get an invalid bar code error! Whats going on???

@browneyedbrat_ @23andMe Our Customer Care Team would be happy to answer any questions you may have about your results. Submit a request here: 23and.me/23andMeCC

@The_MightyFavog Hi there - This should now be resolved. Apologies for any inconvenience!

@23andMeSupport Your app isn’t working, even with two recent updates. Just spinny balls, doesn’t finish loading. Uninstall, reinstall, no change.

@patrickatpuc @FarmerGran @23andMe Hi Patrick - Sorry to hear that! How can we help?

@23andMeSupport @FarmerGran @23andMe There is no one home on your "Customer Care" page, only a chatbot. I asked a simple question about making another purchase and the bot had no clue. I finally asked for a human employee. I waited about 2 hours for it to connect me to a human. Sadly it never did.

When I try to log into your site, @23andMe, I am told that I need to register a kit with you. I have registered a kit. And have checked results in the past. But now? 😡😡😡😡😡😡😡😡😡😡😡😡

@sillyjessilee @23andMe @TIME Hi Jess - Our Customer Care Team can assist you with this. Submit a request here: 23and.me/23andMeCC

@23andMe @TIME Yet you can't even delete my data when I request it.

We are proud to share that 23andMe has been named to the TIME's Best Inventions Hall of Fame! A big thank you to @TIME for this honor and to our 23andMe community for shaping the future of genetics and research. 🧬 🌎 time.com/7323640/25-ico…

@lalalalalemon @23andMe Hi Marie - Sorry to hear that. Our Customer Care Team can assist you. Submit a request here: 23and.me/23andMeCC

@23andMe I got an email to upgrade to Premium+ for $20 instead of $69 and when I click the link in email to do it, the check out page still lists $69 and no code or anything 🤔

@OceaneJacq49388 Hi there - Our Customer Care Team can assist you with this. Submit a request here: 23and.me/23andMeCC

@23andMeSupport I got scammed by your services. Spent $199 on a health + ancestry kit. Yet, I only received ancestry results ($99 value) and I am being asked to pay extra for a health report!

@THC4U2C @23andMe Hello - Thanks for bringing this to our attention. This issue has been resolved and you should be able to view your DNA Relatives list.

@23andMe I've been a paying customer for years. I can no longer get appropriate customer support. Today, I noticed I can't view any information from my DNA matches or even see shared matches. When I tap to see the matches' information, all matches are showing up as unauthorized. WTF?!

23andMe announced a new definitive agreement to be acquired by TTAM Research Institute. TTAM has committed to complying with the Company’s privacy policy and all applicable law and to adopting additional consumer protections and privacy safeguards to enhance protections for customer data and privacy. Read our press release here: globenewswire.com/news-release/2…

@wealthychef @23andMe Hi Rich - If you're still experiencing difficulties with your account, send us a private message with your account email address and we'll have someone follow up.

@23andMe how can I get support with my account? I cannot log in and am getting the runaround about it. It's been months. I know you are defunct but I want my data. Thanks