Ace

@CitizenJournos2 Hi, I am very sorry about the inconvenience you experienced with us. Unfortunately, we are unable to assist you without the details we requested. Please send us a DM with the account details and we will be able to look into this for you. Thanks, Ksenia

@24AceShop I think @Apple should stop u from selling their products because you cannot supply customers

@24AceShop so 7 day over expected delivery date every time you email me with different days you fail to deliver this is false advertising. @ASA_UK can you help with this company

@CitizenJournos2 Hi @ukReview1, To be assisted further, I would appreciate it if you could send me a private message with your account number, full name, the first line of address including your postcode, and date of birth for security purposes. -Cristina

@24AceShop please allow 10 working right 10day is up 2morrow my item has not even been shipped speak to a call centre in Philippines who don’t understand UK language on UK law what is your complaint procedure?

@sassie_2013 Hi @sassie_2013, sorry for the experience you've had. Please send us a message privately with your full name, full address including postcode and date of birth so this can be looked into. - Jonafe

@24AceShop to which i have been let down ,and so have the people I ordered them for .I have been a customer for màny years and I feel let down,i don't think I will be ordering again

@MrsSueF Hi @MrsSueF, please send us a direct message​ with your account details, so we can assist you further. -Wilross

@24AceShop Thank you.

@24AceShop how do you report items not delivered please?

@theblackwatch01 Hi @theblackwatch01, I do apologies for the inconvenience this has caused you. To be assisted further please send us a direct message with your account number, full name, the first line of address including your postcode, and date of birth for security purposes.- Shiena

@Flyjesus81 Hi @Flyjesus81, I have sent you a Direct Message, kindly check your inbox. Thanks.- Chris

@24AceShop Ive sent you a message regarding an order I’m waiting on, it was ordered 30/11/2022, Ive included my name address order number and account number.

@DentonKirsty Hi @DentonKirsty, thanks for bringing this attention to us. I am sorry for the inconvenience this has caused you. I would appreciate it if you could send us a DM with your your full name, first line of the address, post code, and date of birth so that we can assist you. - Jenrico

@24AceShop I have never received such poor service! Daily calls for weeks to chase order as hasn't left evri but unhelpful. Ask for manager who doesn't call back. Lost count the amount of times I've heard there isn't much more they can do but happy to take my money. Unacceptable.

@Steffan_McMahon I can confirm this is the case 😁 If you need anything else, please get in touch. Thanks, Josh

@aligning_starzs Hi @aligning_starzs, I am sorry to hear that you have experienced some problems with our delivery. For further assistance could you send a DM to us with your account number, full name, address including your date of birth. -John

@24AceShop You use a shitty delivery company. Evri leaves parcels outside everytime. Then you email me and said I'll be credited for the order they left outside.Then you text for a payment. DEALING WITH YOU MAKES ME SICK. 🤢

@unojen_wood Hi @unojen_wood, I'm sorry to know that your order cannot be cancelled. I would be glad to check this. I have sent you a DM. Please check your inbox. -Christina

@24AceShop Why can't you cancel an item, this is ridiculous. I ordered then almost instantly wanted it cancelled and you tell me you can't do that.

@sadelta99 Hi @sadelta99, I do apologise for the inconvenience caused. Please send us a DM with your full name, date of birth, and full address to be assisted further. - Christina

@24AceShop wtf is going on with your call handlers. Do you have a number to speak to senior management please

@mrsmowgliw Hi Michelle - I have send you a PM, I would appreciate if you could check it for me. Thanks - Walter

@24AceShop pls read my dm thanku x

@oblivious_me You may send a DM to us by visiting our twitter page and hit the message button. Please remove your reply to this tweet for security of the account. DM us with your account number, full name, first line of address and date of birth. -Thanks, Jay

@24AceShop Couldn't locate the pm button !!

@24AceShop I received an email with a Free Delivery over £40 order code but its not working at checkout. There was no 'use by' date attached.

@jar04916062 Hi @jar04916062, I'm sorry for the trouble that you've been experiencing. I'd love to assist you further please send us a DM with your account number, full name, the first line of address including your postcode, and date of birth for security purposes. - Chade

@jar04916062 Hi @jar04916062, sorry for the inconvenience- we'd love to help you where we can. Please DM us with your full name, full address and you date of birth so this can be looked into. -Florence

@Steffan_McMahon Hi, 👋 Thanks for your message it is highly appreciated😊 Yes payments are as normal. Please make sure to keep up to date with them to prevent any additional charged or arrears on your account. Kind Regards, Hassnain #StaySafe👍