Tito Arias

When #spiritairlines leaves you stranded in Puerto Rico with no employees in sight and holds your luggage and money hostage. We were stuck overnight with no clothes or essentials for our 3 or 1 year olds and are still without answers and searching for flights #Spirit #useless

@steelemagic Coming from an ALL TIME great himself in @steelemagic! Thank you for all you do in being the voice for us magic fans, we love this team!

This Magic team goes down as one of my all time favorites. So young and talented. Great group of young men being led by an amazing head coach. Can’t wait to see what they can do in the playoffs!

@OMagicHQ Cole Anthony

Magic fans, who wants to go to the game tonight? We are giving away two lower bowl tickets to tonight’s game. A winner will be announced 2:45pm today. All you have to do is follow us on Twitter/X and reply to this post with the name of your current favorite Magic player. Best of luck everyone! #MagicTogether #WhyNotUs

@SpiritAirlines We have tried DM’ing and are met with the same automated response, how is this any better than what you have already done? At least provide us with an actual employee…or are they all on strike and refuse to work for you?

@2touchTito We’re sorry to hear you’ve had such a frustrating experience. We want to help! Please DM us your confirmation number, so we can assist you further.

We made it back home with NO help from @SpiritAirlines, we booked with another airline that had a connecting flight with a 2 hour layover. This is the email we received 2 days ago from #Spirit. We have yet to receive any specificity as to how much or when we will get our 💴

@haleymaesands Yes

When #spiritairlines leaves you stranded in Puerto Rico with no employees in sight and holds your luggage and money hostage. We were stuck overnight with no clothes or essentials for our 3 or 1 year olds and are still without answers and searching for flights #Spirit #useless

@tiffanymarie0x We are still here, got a flight on Thursday booked with no help from @SpiritAirlines , yet to receive our refund, and our afraid of further cancellations since we’ve been seeing so many on the news 😔

@2touchTito did you guys make it home? Have family stuck there now… just curious how this is going to play out….

@mayaabrown10 Yes

@2touchTito Hi, I hope you are doing okay. I am a reporter with NBC News. Did you take this video yourself? If so, will you give NBCU permission to share it on all our platforms, partners and media? My DM’s are open in case you want to discuss further. Thank you so much!

@enexnews Yes

@2touchTito Hi, I'm a journalist with Enex. May we use your video as per enex.lu/public/clearan…?

@SMuse50 @m3l0dyyy We haven’t even been able to get a hold of any spirit employee unfortunately, hours on hold and calls suddenly dropping and nobody at the airport 😔

@m3l0dyyy @2touchTito Did they refund you your money, of offer you a $50 voucher for a future flight with them 😡

@m3l0dyyy @SMuse50 Some people yes, they have yet to answer any calls or texts and no employees can be found at the airports

@2touchTito @SMuse50 Literally in the SAME EXACT BOAT😭😭 did they have people reclaim their luggage at baggage claim? I cant tell from the vid, my fam and I are still waiting for our stuff

@RobbieBSosa Yes, please DM for further communication

@2touchTito Would you be interested in doing a facetime interview?

@SpiritAirlines your operational circumstances are no excuse for your lack of communication and professionalism, answer the families you have left stranded and return our money and luggage’s so we may return home safely

@SpiritAirlines We are stranded in PR with no spirit employee to talk to at the airport or representative to talk to on the phone or online and little money to book another flight since you still have ours. Not to mention keeping our luggage

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@SpiritAirlines My family of 4 with a 3 and 1 year old have been stranded in San Juan PR with no explanation while you kept our luggage overnight and have yet to answer calls, we need answers and our money back along with reimbursement for the extra expenses caused by your unprofessionalism

@heathergrob This is not the experience we want you to have. Please send us a DM so we can further assist.

@KCBSKCALDesk Yes and yes you may

@2touchTito Hello! Did you shoot this video? If so, may CBS use this video on our platforms with a courtesy to you?

@CristianSNews Yes

@2touchTito Cristian from NBC News here and I saw this video on your page and would like to share it. Is that ok? If so, would you grant NBC News irrevocable, non-exclusive permission to share on all NBCU platforms and partners with credit to you?

@RobbieBSosa Orlando, FL

@2touchTito oh no! Thats terrible! Where are you suppose to fly to?

@RobbieBSosa Yes you may, I filmed, we are safe and secure at the moment but have yet to hear from spirit at all, they ignore our calls and messages

@2touchTito Hi Tito - CBS here in NYC. May we use your video with a credit? Are you still stuck at airport? Thanks and be safe.

@drpepperklaire @NewsNationNow Yes I filmed and yes you may

This was just an hour ago, Searching for our bags and flights through other airlines and people who were stranded from last night still waiting at checkin with no spirit employees to be seen #spiritairlines #viral #uselessairline #airlinechaos #9News #stayawayfromspirit

@nicoleeecm28 @SpiritAirlines 🙏 thank you @nicoleeecm28

@2touchTito @SpiritAirlines needs to take ownership and accountability for this mess!