Bob Axley

@VintageOilers Tom Bladon 😳👍

Coffey gets his 8th point of the night on Jari Kurri’s 59th goal of the year with :15 left in the game. Coffey (2-6-8) and Tom Bladon still are the only 2 Defensemen to score 8 points in a game. 12-3 #LetsGoOilers

Happy Birthday Paul Coffey #LetsGoOilers #Oilers

🗓️ Mark Your Calendar On September 17, the Parkinson’s National Day of Action, we're uniting with PD advocates nationwide to push for crucial changes in how environmental risk factors are addressed. Stay tuned for how you can #Act4PD and make your voice heard! #Parkinsons

@GregOrtbach A10 | #custserv I don’t know but credits and discounts go a long way when mistakes happen. My favs are always personal thank you cards.

Q10 | #custserv What is the biggest favor or add-on you—as a customer—have ever received?

@MarshaCollier Q9 | #custserv This would not be a good idea - so no 🙄

Q9 | #custserv Should a business always fulfill a customer request, no matter what?

@MarshaCollier @GregOrtbach #custserv Best answer of the evening 😂

@GregOrtbach Ask my exes 🤣 #custserv

Q6 | #custserv How prepared are you to walk away if a customer (current or potential) asks for something it’s just too expensive or difficult for you to deliver?

@MarshaCollier Q7| #custserv You have to listen to the customer, maybe they are asking for something that everyone would find helpful. I want to be some who is easy to work with.

Q7 | #custserv When receiving a special request, do you ask yourself, “What if every customer asked for this?” Does that consideration come into it?

@Maewmb @MarshaCollier A5 | #custserv I like to think a happy customer will come back IF they have a need. Staying in front of them is the challenge (so you can be there when the need arises)

@MarshaCollier A5 : My customers are happy customers,but about 80% return #custserv

Q5 | #custserv In your business, do you know the percentage of repeat customers? Can you estimate the likelihood that a happy customer will return?

@GregOrtbach Q4 | #custserv I have input but ultimately the owner makes the call.

Q4 | #custserv If you are *not* a solopreneur: Who decides whether the customer gets what they want or not? If you *are* a solopreneur, what’s the deciding factor for you?

@GregOrtbach @MarshaCollier A/3 #custserv You definitely have to consider the long term ramifications of the decision to accommodate a request.

@MarshaCollier A3 | #custserv That's a slippery slope. I think the process should be followed whenever possible, unless the company has really screwed up and owes the customer something.

Q3 | #custserv What if a customer wants something substantially different from how you usually do things? (Example: Free overnight shipping rather than your free 3-day / $10 overnight.)

@MarshaCollier We had a very slow sales day today. People must be distracted.

We do, always make it right. Sometimes it’s the cost of doing business.

@MarshaCollier Happy to be here, I don’t miss on purpose 😊

@79thandSunset Good position to have Bob. Nice to see you in #custserv chat.

I always strive for satisfaction, to me that is paramount 👍 #custserv

@PolyesterUnis @Cardinals I run into him at the community center where we both exercise. Super nice and very engaging. He was my fav baseball player 👍

Ted Simmons, 1975 @Cardinals

@RetroCardSnaps 👍

Have you ever owned a Mickey Mantle?

Under Trump’s “big, beautiful bill”, the top 0.1% will see their income increase by nearly $400,000 next year, while Americans making less than $51,000 will see their incomes GO DOWN. Oligarchs are waging a war on the working class, and they are intent on winning.

Class 👍

Caitlin Clark gifted her game-worn shoes to this young fan after tonight's win in Atlanta 🫶

Donald Trump knows that the fake story with a great big lie behind it will always get more clicks than another story saying he lied again. So he keeps doing it every single day.

Almost the entire population of Gaza is acutely malnourished and many are on the brink of starvation. History will not forget U.S. complicity in enabling this horrific humanitarian disaster. Congress must end funding for the Netanyahu war machine NOW.