AIMES Status

The maintenance works carried out tonight as part of our service improvement programme are now complete.

As part of AIMES service improvement programme, further scheduled maintenance works will be carried out tonight starting at 21:00 for 2 hours.

Update - The Maintenance work that was carried out this evening, has now been completed, any issues please raise via the client portal. Many thanks AIMES Service Desk

Due to the recent network outages, works will be carried out tonight at 6pm for 2 hours. There is very small chance that this may cause intermittent connectivity interruptions to services that are internet facing. This will not effect Colo or HSCN networks. AIMES Service Desk.

Update - We believe all services should now be resumed, however, if you are experiencing any issues please raise on the client portal.

We believe we have now fixed the issue and are bringing services back online. If you could please check your services and report back any issues. Further update in 30 minutes.

Update: We believe we have identified the root cause of the issue as being due to failed hardware. There is currently an issue with our A-Cloud Storage Infrastructure. A further update will be given in 1 hour if not before. We apologise for any inconvenience caused.

01/03/21 Issue Update - Investigations continue. We apologise for the inconvenience. A further update will be given in 1 hour.

01/03/21 Issue Update - Our engineers continue to investigating the issue. We apologise for the inconvenience. A further update will be given in 1 hour.

01/03/21 Issue Update - Our engineers are still investigating the issue. We apologise for the inconvenience. A further update will be given in 1 hour.

01/03/21 Issue - Investigations are ongoing.

01/03/21 Update - We are still investigating the ongoing issue, we have a team of engineers on site. If you are experiencing issues please raise a ticket on the service desk portal. We apologise for any inconvenience caused during this time.

We are currently aware of the issues affecting connectivity to some of our clients and we are currently working on this. We will provide a further update in 30 minutes.

27th Feb Issue: We have isolated the issue, and our monitors are reporting all services returned to normal. Please report any continuing issues via the Service Desk

27th Feb Issue: We have isolated the suspected faulty equipment, and we have seen services resume. We are continuing to work on the issue, and this may cause intermittent interruptions for the next hour. Next update at 14:30

27th Feb Issue: We are continuing to work on a fix to the connectivity issue, we have a team of engineers onsite. Further update at 13:30

27th Feb Issue: No further updates at this time, next update at 12:30

27th Feb Issue: We are continuing to work on a fix for the issue affecting some clients. Next update at 12:00

27th Feb Issue: We are working on a fix to an issue with what appears to be faulty equipment, next update at 11:30

27th Feb Issue: We have identified an issue with a switch, which we are working on. Further update at 11:00