ASICS America

@mitulnm Thanks for letting us know about this! We would recommend submitting a warranty claim, which you can find here: asics.tv/48Iu6ic

@ASICSamerica bad stitching making the shoes unwearable.

@libin0607 Thanks for letting us know about this! We would recommend filling out a warranty claim, which you can find here: asics.tv/48m1wTY

@RazaMushah70824 Thanks for letting us know about this! Would you mind sending us a DM with the email address you used to communicate with our team so we can look into this a bit more? Thank you!

Extremely dissatisfied with @ASICSamerica! The premature wear on my shoes is bad enough, but the customer service response was downright. No accountability, no effort to make it right. Unacceptable from a brand that prides itself on quality. 👎 #ASICSQuality#CustomerServiceFail

@whats4GFdinner Thank you for letting us know! Please send us a DM with your order # and email address so we can look into this a bit more. Thank you!

@wmblackplijr @ASICSamerica They did absolutely nothing & now won’t even be refunding his $ for 3-5 days?! No shoes, No $, No ASICS ever again!! Back to @newbalance for him! I told him he should’ve never switched, now he needs shoes ASAP?! Help @newbalance #listentoyourwife #newbalance4lifenow

Anyone else run in to horrible #customerservice w/@ASICSamerica? Shoes should’ve arrived by Dec 2nd yet my husband still has no shoes & has contacted them multi times! They refuse to expedite them, even though they lost them?! He’s called, chatted, called again etc #unacceptable

@dealpour Thanks for letting us know! Please send us a DM with your order # and email address so we can look into this.

Two months after items returned still no refund no live customer service only emails and just lies saying sent to appropriate department @OnitsukaTigerUS @OnitsukaTiger @ASICSamerica

@AndrewWBauld We're sorry to hear this, Andrew! If there is anything we can assist with please send us a DM.

Didn’t realize @ASICSamerica customer service is absolute garbage. Good to know. I’ll be sticking with @newbalance from now on.

@AmyAmyu21 Hey Amy! Thanks for letting us know about this - we're sorry to hear you've had this experience, if there is anything we can assist further with, please send us a DM.

@ABusyMomofTwo Hey there! Thanks for letting us know - please send us a DM with your order # and email address so we can follow up with our customer service team.

@ASICSamerica your FAQ page shows that OneAsics members get free shipping. I did not. Please message me so that I can send you the screen shot/page link. I would like to get a refund for the shipping I was charged.

@sansfiltreee Thanks so much for letting us know about this. We would recommend filling out a warranty form. You can find all details here: asics.tv/3DXdIgA

Hello @ASICSamerica , no offense but you really have a quality issue. It is not normal to see those shoes destroyed after 2 years of mild usage.

@Youcanthand1e Thanks for letting us know! Please send us a DM with your order # and email address and we can follow up with the customer service team.

@ASICSamerica sent a package that they say was delivered but was stolen or lost. They refuse to refund me after I already bought their shoes off their site as I looked for the lost package. Been a loyal customer of over 20 years and they can’t even refund one pair

@carl4tide Hey there! Thanks so much for letting us know about this. We would recommend filling out a warranty form. You can find all details here: asics.tv/3rGLbsG

@ASICSamerica , why are these Asics literally falling apart within a month of purchasing them? I've worn Asics for a decade. This is unacceptable. 3 different places are coming unglued.

@fla3la Got it! International payments are accepted but we do not ship to freight forwarders located in the United States. If a delivery address is the location of a freight forwarder, the order will be declined. You can learn full details on shipping here: asics.tv/43E6wjR

@Kwama592 Thanks for letting us know about this. If you wanted to shoot us a DM with your order # and email address we can check on the status here. Thanks!

Never purchasing from @ASICSamerica again! I wanted to try ASICS running shoes and decided on a pair I liked. BIG MISTAKE! It’s been 3 weeks; @FedEx lost/stole the package. And ASICS is telling me I have to wait an addition week for a FedEx claim before I can get my💰back

@SelahattinSahn7 Hey there! Thanks so much for letting us know about this. We would recommend filling out a warranty form. You can find all details here: asics.tv/44UBkhi

@ASICSamerica Your shoe, which I bought and wore with love, were torn in less than a year. 😞

Stability never felt better. The new GEL-KAYANO® 30 running shoe is finally here. Shop now: asics.tv/436RNxp

@NorCalispurple Hey there! Thanks so much for letting us know about this. We would recommend filling out a warranty form. You can find all details here: asics.tv/3rbjIzj

@MargueriteDadi1 Thanks for letting us know! Please send us a DM with your order # and email addres so we can look into this a bit more.

@jsiney Hey Jack! Thanks for letting us know about this. Would you mind sending us a DM with your order # and email address so we can look into this a bit more?

@ASICSamerica …On May 3rd I bought 3 pairs of running shoes directly from your website. LOVE Asics…have bought 50+ pairs…usually from @Zappos. 2 of 3 are clearly mislabeled…too small - see pix. But support said they won’t fix issue. WHY???? Clearly a problem….pls help.

@KenDavi66334773 We're sorry to hear you've had this experience! We would recommend filling out a warranty form. You can find all details here: asics.tv/4311qOg

@AnimaVeroMundi Hey there! Thanks so much for letting us know about this. We would recommend filling out a warranty form. You can find all details here: asics.tv/436hMoM

Hey @ASICSamerica you have a problem .. second pair of shoes, this year, that are disintegrating within 90 days of purchase and light use .. this is insane .. fire your quality management people, they are failing.