ASK4 Support

We are available 24/7 via our Live chat service, Email or on the phone at 0114 303 3232. goo.gl/8FcQif

We are aware of an outage affecting many of our accommodations across the UK, our third-party fibre provider are investigating the outage. We are sorry for the inconvenience this is causing.

@monilomeliq Hi there, I'm sorry for the delay in getting back to you. May I ask if the internet connection is now working fine? If not, please give us a call on 0114 303 3232 or contact us via Live Chat through the link chat.ask4.com and we can check this further for you. Thanks

@ASK4Support hi, got an email saying you would carry out maintenance and would end by today at noon. However I haven’t had WiFi connection since the morning 🥲 I have lots of assessments to do please help (I’m in Stoke Gifford)

@NahFamNotBaitin Hi Joe, are you still having issues? If so, please jump on chat with us and we will be able to look into this for you. Thank you and have a lovely day

@ASK4Support Are you guys down in the Nottinghamshire area?

@JustThatCreator Hi James. Could you please let me know which accommodation are you at the moment?

There is currently some emergency maintenance by our Fibre Provider that is affecting a large number of the accommodations we provide WIFI for, We have been informed this should be resolved by 06:00. We are sorry for the inconvenience.

@wqbzdjsm Hi there, I am sorry for the delay in getting back to you. I can see this issue was resolved today morning. Please, check if everything is working fine now. Thanks

@VibeBrain @appstersid Hi there, I am sorry for the delay in getting back to you. Could you please let us know which accommodation would you like to have updates regarding the internet connection?

@ASK4Support @appstersid Any update now ?

@ASK4Support Hi, is there any update on the outage that's affecting internet services in Dublin based apartments?

@AshishFunguy Hi Ashish, could you please let us know what problem are you having? Last night we had an outage but this has been sorted. Please, let us know if you are still having internet connection problems

@ASK4Support Happened 2nd time in like 2-3 months. Horrible service and takes hours to get back

@DevilHound696 Hi there, I can see the outage has been sorted. You should have internet connection now. Please, let us know if you still are having problems.

@ASK4Support Is there an update to the current outage in Preston?

@JD52523x Hi, if you'd like to give us a call on 0114 303 3232, or join us via the Live Chat on our site, we'd be happy to help you with any problems you are having.

@ASK4Support Having issues with the internet this evening

We're aware of an issue with our third-party fibre provider, impacting many of our accommodations. We appreciate your patience with this, and unfortunately, we do not have an estimated time for full restoration at the moment. Thank you.

@Zaveri_chintan Dear Chintan, we apologise for any inconvenience caused. We've been actively working to address the issue and have made improvements. Further investigations are ongoing, and we aim to have everything resolved promptly for you.

@ASK4Support Hello, This issue is ongoing for a month now, are there any alternative solutions till that time? Can you set up additional hardware?

@ASK4Support my complaint 167305 is not resolved since a month, even after sending all the diagnostic results. The ask4 site kicks out devices randomly, kindly resolve the issue as soon as possible - Berlin Yard, building 42

@orlaithday6644 Hi, we experienced a big internet outage, and many accommodations across the UK are affected. Our technical team already looking into this at the moment, unfortunately, I can't say for certain when it will be fixed just yet. My apologies for the inconvenience caused.

@ASK4Support is there an outage in Sheffield at the moment? Need Wi-Fi to do uni work and can’t right now

@NahFamNotBaitin HI. We experienced a big internet outage, many accommodations across the UK are affected. Our technical team already looking into this at the moment, unfortunately I can't say for certain when it will be fixed just yet. My apologies for the inconvenience caused.

@ASK4Support Is there an outage in Nottingham's Student Roost right now?

@Jess_Mills2 We can see the internet is slowly our coming back online in Bangor sites, may I kindly ask if you can check if the internet is working now? We are sorry for any inconvenience caused today.

@ASK4Support any updates on the outage at Bangor or are we still left without wifi?

@Jess_Mills2 Hi, we've had an engineer on site tonight to try and fix the problem, unfortunately, it appears that the fault lies in our fibre provider's equipment location, we are arranging for a visit to go ahead later this morning to get this fixed.

@ASK4Support any updates on the ‘outage’ in Bangor?

@princeldnn Hi there, can you please let us know which accommodation you are in so we can check this for you. Thanks, or you can join our Live Chat, or call us on 0114 303 3232

@ASK4Support is there an outage for the 500th time again?

@geminyxia Hi there! Could you please let us know which accommodation or building are you so we can check this information? Thanks :)

@l4nre Hiya, could you please contact us either by email at support@ask4.com or by telephone on 0114 303 3232. Alternatively, You can also contact us via Live Chat, just follow this link:support.ask4.com/other/contact-… so we can verify your account details and help you with this.

Hey @ASK4Support! I have to add my TV’s mac address for my ethernet to work but the page crashes on every browser I use… is there a way you can fix this?!