airasia Support

@junwangoh We apologize that your travel plans have been disrupted due to rescheduling. We do our best to make sure the flights are flown on schedule. However, several factors, both internal and external, led to the rescheduling of the flight. Thanks for your patience and understanding.

@AVA_airasia @airasia @airasiasupport nothing has changed in 6 years, another delayed flight! #tonyfernandes

@RJCrypto007 Hi RJ! Please do reach out to us via on AirAsia.com to connect with an AllStar who will gladly follow up with your request to follow up the Refund for you since this social platform is not convenient for you to provide more information. Thank you and stay safe. -Joyce

@Salvabc @airasia Looks like scam company

Kia Ora New Zealand! 🇳🇿 #AirAsiaX resumes operations from #KualaLumpur and #Sydney to #Auckland. ✈️🤩 Tap here for the full story: air.asia/rSHKU #FlyAirAsia #airasianews

@beej_cee Hi there beej_cee! You can reach out to our Allstars here air.asia/CHfba who are more than willing to guide you through the process and assist you further with your concern. We thank you for your utmost patience and understanding. Thank you and stay safe -Joyce

@AirAsiaFilipino Still need help

@AirAsiaFilipino hi! Ava isn't helpful I need a human Ćustomer service rep to deal with my query please .

@annkyunim Dear @annkyunim sorry for kept you waiting. We have addressed your concern via DM, kindly check your inbox for your perusal. Thank you and have a pleasant day ahead. - Chloe

@airasia please reply to my dm asap. I need a confirmation regarding the itinerary. I tak dapat email and tak boleh download itinerary

@lorvermudo Dear @lorvermudo sorry for kept you waiting. We have addressed your concern via DM, kindly check your inbox for your perusal. Thank you and have a pleasant day ahead. - Chloe

@AirAsiaFilipino HELLO I ALREADY REPLIED PLEASE CHECK ‼️

@AirAsiaFilipino I SENT YOU A DM PLEASE CHECK ‼️‼️‼️

@ShiraNasir2 Hai @ShiraNasir2 Maaf atas kelewatan membalas DM anda. Permintaan anda telah diselesaikan dan kami telah membalas DM anda juga. Sila semak peti masuk DM anda untuk tindakan seterusnya. Terima kasih. - Chloe

📢 Malaysians, this one is for you! 🇲🇾 Update your NRIC now to get the RM50 e-voucher via email and explore our beautiful country😉 Find out more right here: air.asia/XBRbi

@ShiraNasir2 Hai @ShiraNasir2 Maaf atas kelewatan membalas DM anda. Permintaan anda telah diselesaikan dan kami telah membalas DM anda juga. Sila semak peti masuk DM anda untuk tindakan seterusnya. Terima kasih. - Chloe

Psst. We've got something BIG coming your way! 👀

@nabilahudaradzi Hai @nabilahudaradzi kami memohon maaf atas kesulitan yang berlaku. Anda boleh DM kami nombor tempahan anda sekiranya anda masih memerlukan bantuan. Terima kasih. - Chloe

@airasia boleh gulung tikar. Sidai org 8 jam la siallllllllllllllll

@AdaaammZ Hai @AdaaammZ , kami memohon maaf atas kelewatan maklum balas kerana kami sedang mengalami sejumlah besar pertanyaan pada masa ini. Sila DM kami nombor tempahan anda dan salinan kad pengenalan/pasport penumpang untuk bantuan lanjut kami. Terima kasih.- Chloe

Hmmm betul la tu. Aku tersalah Family Name nama anak aku tunggu AVA (AirAsia Virtual Agent) dia tu connect dengan live agent tak pernah yang dapat. Email pun dah drop by untuk check and tukar. Still no reply. Nak fly January 2023 ni. @airasia @AVA_airasia please do something

@zyra98147994 Dear @zyra98147994 sorry for kept you waiting. We have responded to your DM, kindly check your inbox for your perusal. Thank you and have a pleasant day ahead. - Chloe

@Manideepshivva Dear @ferhanamutalib sorry for kept you waiting. Please elaborate further regarding to your inquiry via DM so that we can advise you accordingly. You can provide the screenshot too if you have any. Thank you. - Chloe

@dwikayu_adn Thank you for providing the required details again @dwikayu_adn. We are working hard to resolve all outstanding customer requests as soon as possible. You will be notified via email as soon as developments occur. We thank you for your patience! - Chloe

@airasia I just found the email and replied imediately. Please proceed the refund bcos it’s been more than a month since I applied the refund. It takes too long. Thanks.

Halo @airasia! I have issues with my refund cases. What is “Pending Guest Reply” means? Could you please check my cases #108091649 and #908091280. It’s been more than 15days and I didn’t get any penny back to my bank account. Thanks!

@MelvinJ82604257 Dear @MelvinJ82604257 sorry for kept you waiting. We have addressed your concern via DM, kindly check your inbox for your perusal. Thank you and have a pleasant day ahead. - Chloe

@AVA_airasia @airasia @airasia_indo @airasia What is your customer support number for international flights. Why am I not getting any response for escalation mails, DMs, and so on! I'm tired. Getting zero response on my voucher related issues. I plan to never book air Asia flight

@mommyniaddie Dear @mommyniaddie sorry for kept you waiting. We have addressed your concern via DM, kindly check your inbox for your perusal. Thank you and have a pleasant day ahead. - Chloe

@AirAsiaFilipino Funny how you asked for me to send you DM when ot stays unread. Process my refund now!!!

It's back! The AirAsia B1G Sale is back with the much-awaited Php 1 fare! More details in the link below: newsroom.airasia.com/news/2022/9/19…

@mommyniaddie Dear @mommyniaddie sorry for kept you waiting. We have addressed your concern via DM, kindly check your inbox for your perusal. Thank you and have a pleasant day ahead. - Chloe

@AirAsiaFilipino @AirAsiaFilipino dm sent. I sure hope that this will not be another click bait. I want my refund ASAP!!!

@szeangela Hi @szeangela sorry for the delay in response as we are experiencing massive number of queries at the moment. Please DM us your booking number for our further checking. Thank you. - Chloe

@airasia my travel date to Bangkok is Mar 2023. I receive flight cancel notice from AK, and you want me to change to the new travel date before 31 December 2022. But seem like BKI-DMK direct flight still available until 2023, I don’t understand why my new date must be before 2022

@rnagarajanmca We are sorry to hear about the unpleasant experience you had. Kindly send us a DM for us to look further into your concern. Thank you. -cw

Totally frustrated with @airasia flight booking!. Booked flight from the airasia website and at the final payment website crashed and didn't show booking#. reached support waiting 2 hrs. Now baggage missing, spent whole day for the issue. still issue not resolved! @AVA_airasia

@drishakjohari Kami faham betapa kecewa dan kecewanya apabila perkhidmatan tidak mengikut jangkaan anda. Sila terima permohonan maaf kami yang tulus atas pengalaman tidak menyenangkan yang anda hadapi bersama kami. Anda boleh menghantar DM kepada kami untuk bantuan lanjut. Terima kasih. -cw

@chimchimscims @airasia_indo Hai @chimchimscims kami menemukan pesan Anda, dan kami telah mengambil tindakan untuk mempercepat permintaan Anda. Kami benar-benar minta maaf atas ketidaknyamanan ini. Terima kasih atas dukungan Anda.

@AVA_airasia @airasia_indo SUDAH DI DM 3 HARI LALU DATA LENGKAP DAN NO ORDERAN TETAPI TIDAK ADA RESPON APA2 YA