Jenny Hazell

@MungoJerryLTD @YouTube Hi. I’m writing cause some of you knew my grandma Gloria Fowler back before you were known as ‘Mungo Jerry.’ I believe she was the head of your fan club when you were known as ‘the Tramps,’ & helped with photos? Any chance we could have a chat? She remembers everyone fondly. :)

Mungo Jerry - Live in Switzerland: Going Down Slow youtu.be/mbUfZ2KcOWs?si… via @YouTube A very well known blues song, no piano, no sideburns, from many years ago. Only a few views but I thought that out of interest I would post it. I’ve done several versions of this song over the past many years. I first came across it on a Howlin’ Wolf EP

@zavvi Hi there. Thanks for asking. Someone has replied now yes, thank you. Ironically we got a reply about 12 hours after I posted this..

@A_PrettyKitty Hi Jenny, have you heard back yet? Let me know the order number if not and I can chase for you.

@zavvi Are you replying to messages sent via the Zavvi help page? My boyfriend has been trying to exchange some faulty joggers he got me for Xmas - he wrote to you on 02/01, heard nothing, received an email a couple days ago asking him to resubmit his query - he did & no reply.

@zavvi_cs Not sure if this is even monitored anymore, but also don’t know if your customer service centre still exists because my boyfriend wrote to you over a week ago about a faulty product (which was a Christmas present) & you’ve not bothered to reply. Can you help, please?

@KappaBits I tried posting these messages to you, but X had a fit, so I’ve taken screenshots. Any information you can give me would be great - feel free to PM me if you want to discuss details. 😸

to

- a manager to review their case, this is what JustEat advised me to do in the future or to email them directly. Apparently they are also making changes to their app to make refunds smoother in the future, but it’s still in the early stages. Let’s hope it does actually help!

@BBCWatchdog I keep trying to post a request for you to investigate food delivery services like @JustEatUK & @ubereats_uk as they are refusing to refund customers even when we have proof our items weren’t delivered or were faulty in some way. When I hit post something goes wrong.

@JustEatUK @BBCWatchdog @ubereats_uk I have sent a DM to you. I am not the only customer who needs their case reviewed though. Seems you are refusing to refund a customer based on the fact they’ve had to complain about bad customer service in the past. @Amy02783073

@A_PrettyKitty @BBCWatchdog @ubereats_uk Hi Jenny, Thanks for your reply. For data protection reasons, we are unable to discuss order or account details on a public platform. However, as this has now reached the Advanced Solutions Team, we would welcome the chance to review this escalation for you.

@bbcwatchdog I believe I have also been contacted by a fraudulent page that was claiming to be Uber. I have contacted Uber themselves to confirm this. The place that contacted me wanted to download an app in order to get my credit back.

@ubereats_uk Can you tell me whether @AquisitionUBER is an authentic branch of Uber?

@JustEatUK @BBCWatchdog @ubereats_uk I can’t see what you’ve asked me to include in the message. I also replied to another post asking me to DM you and have had no reply.

@A_PrettyKitty @BBCWatchdog @ubereats_uk Hi Jenny, I'm sorry to see you've had cause to complain about a resolution our Customer Service Team has provided. We'd like to take another look into what has happened with your experience. Please could you send us a DM and ask for the Advanced Solutions Team, kindly includ...

The customer service team in the Uber app & @UberUKI_Support send the same copy & paste response 90% of the time, not addressing the issues. Also, I asked for the complaint department details for both companies & was either ignored or told they don’t have one beyond they X page

So I’ve had to post it as replies like this. @Just__eats don’t let you choose how you want your refund & still blame the customer when they say they want a refund to their card & not credit. Another of Uber’s X pages has got in contact with me, I on hold with them as I type this.

@Amy02783073 @JustEatUK Also, if you are able to pay with PayPal in future It seems they are very good at making sure you get your money back. I am going to contact my bank, but yours is a bit more straight forward so you might have more luck. I’m also going to contact @BBCWatchdog & urge others too. X

Another message from customer service saying they cannot refund. This is absolutely astounding. If you want to know your order, and money, is protected - do not use @JustEatUK

For anyone who uses JustEat - yesterday they refused to refund £22.50 worth of undelivered baby milk because I’d complained about bad orders previously. I had proof from the courier that only one milk carton had been handed over. Still no refund. Scammers. @JustEatUK

@Amy02783073 @JustEatUK Hi Amy. Sorry for highjacking your posts! I just wanted to let you know that I’ve been looking in to taking further action & quite a few people seem to have had success by contacting their back & asking for a chargeback.

@Just__eats I have now sent a reply. I imagine I will get no reply (I got no reply to my previous message) and if I do get a reply it will just be the same as previous messages. Bare in mind I will report the outcome on your X page, so you can’t hide the bad service behind DM’s.

@Just__eats I don’t see the point when I’ve already sent tons of DM’s and it resulting in me being blamed for something I can’t even control.

@UberUKI_Support This should say Uber credits £7. This really isn’t difficult.

@A_PrettyKitty Sorry to hear about the trouble, Jenny. Kindly note that we've responded to your concern via DM. Please check.

@UberUKI_Support a warning to anyone using Ubereats, please beware that if something goes wrong & you need help beyond a basic refund, the staff will refuse to read what you are saying & will just put copied & pasted basic replies. I’ve told them multiple times I am missing a £7-