Abbotts Countrywide

@StevieDee710 Hi Stevie we're sorry you're having some difficulties. Our offices are very busy whilst dealing with unprecedented demand in what is a sellers market. If you would like a call back please DM us.

@AbbottsProperty Just like so many other estate agents, promise to call back but never do. Frustrating to say the least. Customer service clearly low on their priority list. Surprised that they actually sell any properties. 🤷‍♂️

@mat458971 Hi Matt, I'm really sorry to hear this. We have clear policies that our people must follow and these include discussing with you personally what your requirements are. Pls DM us some more information so I can feed this back to the appropriate people. Thank you.

@AbbottsProperty hi I don’t appreciate rudeness and attitude because we ask for you to put a face mask on to come in to are home to do a inspection we only ask as my wife is extremely vulnerable how dear you treat her like she is on the bottom of your shoe

𝑾𝒐𝒏𝒅𝒆𝒓𝒊𝒏𝒈 𝒉𝒐𝒘 𝒎𝒖𝒄𝒉 𝒚𝒐𝒖𝒓 𝒉𝒐𝒎𝒆'𝒔 𝒘𝒐𝒓𝒕𝒉? 𝑭𝒊𝒏𝒅 𝒐𝒖𝒕 𝒇𝒐𝒓 𝑭𝑹𝑬𝑬 𝒉𝒆𝒓𝒆: fal.cn/3d98E

@mrshicksford It sounds like it maybe down to the deposit scheme, although without looking into it, it's hard to say. By all means contact our Customer Care team if you need this to be investigated.

@AbbottsProperty All parties were in agreement, our money just couldn’t be located as the company it was with originally had changed hands. This was not our problem. They should have known how to access.

between @The_DPS & @AbbottsProperty the scheme appears to be so secure you can’t actually get your deposit back. Absolute joke! #wheresmymoney?

@mrshicksford Hi Lyndsey, deposits can take time if all parties are not in agreement for example. The agent can only generally assist with the process. If you want this looking into you can email customercare@countrywide.co.uk and they'll be happy to investigate this as a formal complaint.

@AbbottsProperty No I had to chase. But sorted now thank you. Although I’m baffled and angry as to why it took this long.

@mrshicksford Hi Lyndsey, did someone come back to you as advised?

@AbbottsProperty Thanks but supposedly the correct team are looking into it, however they never update. We’re forever chasing. It’s a large deposit. It’s not our fault you guys can’t access it!

@SamGJude Hi Sam, thanks so much for letting us know! We're so proud of our team over at Kings Lynn and I'm glad you've had a great experience when dealing with them.

@AbbottsProperty Gemma from Abbotts Kings Lynn has been very helpful . 5🌟 stars to her. She’s a credit to the company. Great costumer service

@TheJoyOfSix1 Hi - We are always wanting to hear feedback - especially where we haven't met expectations - please contact our Customer care team who would be happy to look into your concerns - CustomerCare@Countrywide.co.uk

@AbbottsProperty How on earth did this happen? You lot are the very worst at being organised full stop. Dunno how you managed to win this? Never have keys when people are booked in to collect, you never book appointments with tenants despite saying you do, absolute shambles

𝑾𝒆’𝒗𝒆 𝒐𝒏𝒍𝒚 𝒈𝒐𝒏𝒆 𝒂𝒏𝒅 𝒅𝒐𝒏𝒆 𝒊𝒕 𝒂𝒈𝒂𝒊𝒏… 🌟 We’re absolutely thrilled to have won the ESTAs Award for Best Large Estate Agency Group for the 9th year in a row! 🎉🎉 Start your property journey with us today: bit.ly/31ImPjg #watchingtheESTAs

@trudiebakescake Please DM @MorrisDibbenUK and they can make our Property Management team aware

@trudiebakescake @MorrisDibbenUK Hi Trudie, I'm sorry to hear this. Is the property let by Abbotts or Morris Dibben? Can you please dm me the address. Many thanks.

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