Absa Bank Kenya

Following the CBK’s Revised Risk-Based Credit Framework, here’s a quick update on our implementation journey, and the steps we’re taking to enhance responsible lending for you, our customer. #WeSeeYourStory #InvestedinYourStory #YourStoryMatters

@GathigeMarcus Hello Marcus, kindly inbox us your details for further assistance on this. ^JK

@AbsaKenya I seem to have forgotten my username and password for my mobile banking. It's been long since I used the account. Or is it that it's not active? Please Advise.

@Chep513642 Hello, apologies for that, kindly inbox us the error you are receiving for assistance on this. ^JK

@AbsaKenya Your app is also down same case to the ussd. I don't know what's happening to absa

Following the CBK’s Revised Risk-Based Credit Framework, here’s a quick update on our implementation journey, and the steps we’re taking to enhance responsible lending for you, our customer. #WeSeeYourStory #InvestedinYourStory #YourStoryMatters

@SamuelWangatia Hello, apologies for the experience, allow us kindly to do a follow up on the reference and we will give you feedback, kindly inbox us for further assistance. ^JK

@AbsaKenya REFERENCE NUMBER 30851252 not addressed

To the women who loved first, sacrificed quietly & gave endlessly, today we celebrate you.❤️ Happy #MothersDay to every mum, grandmother & mother figure whose strength, care & resilience continue to shape our stories. Today & always, we see you. #WeSeeYourStory #YourStoryMatters

Absa Agent ako mtaani, ready kukusort 🤝🏾 Withdraw, deposit na ulipe bills papo hapo, bila stress, ama detours. #AbsaTupoUlipo #WeSeeYourStory #YourStoryMatters

@99thsense Hello @99thsense, please reach out via DM for further assistance. ^EO

Hey @AbsaKenya I’ve been trying to transact since yesterday from your app and you’ve locked out my account. What is happening?

@kingvas0 Done. ^EO

@AbsaKenya check dm

@alternativeJT Hello The Alternative Power Plug, we have reverted. Kindly check. ^SM

@AbsaKenya kindly check DM

@Tosh_republic Hello @Tosh_republic, thanks for sharing this perspective. Kindly email your proposal at absa.kenya@absa.africa for it to be escalated to the relevant department. ^SM

@AbsaKenya Loans solve the 'now,' but engagement keeps the customer. Our Recursive Mapping UI turns debt-clearing into a visual quest, driving 30x higher engagement in our 2026 tests. Would the Absa Digital team like to see how we gamify the DigiLoan journey to increase retention? 🚀 #Absa

Pressure za back to school ni real… but tuko na solution. Get an AbsaDigiLoan via the Absa App today it is fast, reliable, and flexible when you need it most.

@Tosh_republic Hello Tosh, we appreciate your insights on customer engagement and digital lending innovation. We’re always exploring ways to improve our digital journeys, so kindly check your DM and revert. ^SM

@Crazy_Spot Hello, pole sana kwa hiyo huduma. Unaweza kutuelezea kwa inbox yetu tatizo liko wapi haswaa ^LK

@AbsaKenya Hii bank naogopa sana after kutapeliwa na one of your sales agent in Mtwapa branch kuhusu loan. Hawa wanawake sales pale mtwapa branch wacha tu...

@alternativeJT 👍

@AbsaKenya Replied

@AbsaKenya check DM

@aniebecky Sorry for that experience. Please find more information in your DM and feel free to revert anytime ^LK

@AbsaKenya I have, that is the moment all these problems started

@AbsaKenya, your mobile app is a mess. It keeps switching off the option to log in using my biometrics. Sometimes, I can't log in even using my password, and it is always super slow. It's such a disappointing experience.

@tracceeyy_ Pole sana for the inconvenience. We’ve responded to your DM and are looking into this for you. Kindly check and we’ll assist further. ^PM

@tytytyty222 Hi tytytyty222. Kindly DM us for further engagement. ^PM

@AbsaKenya Can we discuss in the Dm?

@AbsaKenya i just recently joined this bank and so far the process hasnt ever escalated for weeks now yet everything was in place. Its really inconvenienced me and im not happy at all. I thought this transition will be welcoming but,so how im i even sure my funds will get to me?

Through thoughtful conversations, floral artistry, and shared stories, we celebrated the women who continue to lead, inspire, and pour into others every day. 💐 #AbsaWealth #HappyMothersDay #WeSeeYourStory #YourStoryMatters

From inspiring reflections on legacy, womanhood, and empowerment, the event was a reminder that motherhood is not only about nurturing families, it’s also about building legacies, preserving wealth, and creating futures that last beyond us. #AbsaWealth #WeSeeYourStory

We brought together a community of incredible women for a beautiful afternoon of flowers, brunch, meaningful conversation, and connection in celebration of Mother’s Day. 🌸 #AbsaWealth #HappyMothersDay #WeSeeYourStory because #YourStoryMatters