AcroVoice

158 posts

AcroVoice

AcroVoice

@AcroVoice

Please write to support (at) acrovoice (dot) ca to report any service-impacting troubles.

Victoria, British Columbia Katılım Mart 2013
11 Takip Edilen41 Takipçiler
AcroVoice
AcroVoice@AcroVoice·
Our eastern network provider will be performing planned maintenance on the afternoon of Sunday, February 18. Impact to most customers is expected to be minimal, however we will have support staff on duty to assist you if needed.
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AcroVoice
AcroVoice@AcroVoice·
Happy holidays! We will be closed Monday and Tuesday, December 26-27, 2022. If you experience any service-impacting issues, the best way to contact us is by email or via acrovoice.ca/content/contact. Phone response will be limited.
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AcroVoice
AcroVoice@AcroVoice·
Our data centre in Montreal will be performing network maintenance tonight which will cause brief outages for some customers.
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AcroVoice
AcroVoice@AcroVoice·
Holiday music is once again active for our business subscribers. If you haven't asked us to enable this and you'd like it for your callers, just call us at 611 or email support.
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AcroVoice
AcroVoice@AcroVoice·
We've had no further reports of trouble. All inbound and outbound calling appears to be operating normally.
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AcroVoice
AcroVoice@AcroVoice·
The trouble affecting inbound calls is expected to be resolved by end of business today. Toll free and outbound calling remains unaffected.
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AcroVoice
AcroVoice@AcroVoice·
One of our upstream carriers is suffering a global outage at the moment. This appears to be affecting a significant number of calls.
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AcroVoice
AcroVoice@AcroVoice·
Looks like on top of intermittent connectivity in Victoria there was also an outage affecting our ability to receive and place calls within BC. The latter issue has been resolved around noon.
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AcroVoice
AcroVoice@AcroVoice·
We'll be doing some emergency maintenance on our Victoria equipment today. It may cause calls to drop.
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AcroVoice
AcroVoice@AcroVoice·
We've been informed that the trouble has been resolved. Please write to support if any problems persist.
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AcroVoice
AcroVoice@AcroVoice·
Our upstream carrier is suffering an outage affecting calls into and out of BC and AB. No ETR yet.
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AcroVoice
AcroVoice@AcroVoice·
Outbound calls should be back online via a backup route.
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AcroVoice
AcroVoice@AcroVoice·
Packet loss has been resolved and services are responding normally. Still waiting for the explanation of what has caused the outages on the 2nd and today.
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AcroVoice
AcroVoice@AcroVoice·
The data centre has switched to their backup link, however we're seeing slight packet loss which may cause minor audio drop outs. Continuing to monitor the situation.
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AcroVoice
AcroVoice@AcroVoice·
Our Victoria data centre has gone offline. Currently awaiting updates and ETR. However, all business customers should be failed over to Montreal and remaining online.
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AcroVoice
AcroVoice@AcroVoice·
If any customers in BC, AB, SK experience calls dropping a few seconds after answer, please reboot your phone one time only. If that doesn't fix it, please email support right away and let us know.
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AcroVoice
AcroVoice@AcroVoice·
Back online in Victoria. There will likely be a few minutes of oddness as phones switch back over to their primary servers.
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AcroVoice
AcroVoice@AcroVoice·
Still offline in Victoria. All voice customers should be back online with Montreal now. If that's not the case please contact us so we can look into your account.
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AcroVoice
AcroVoice@AcroVoice·
Looking into our Victoria network...
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