Colin Stokes
2.6K posts
Colin Stokes
@Adiuvo_UK
The only specialised call handling service for the property industry
Katılım Ağustos 2010
1.1K Takip Edilen947 Takipçiler
@FulhamTransfer Think there is going to be more frustration at ground today given the queue at the ticket office with both season and match day tickets not working. Couldn't fix mine and had to print paper for today as season ticket won't work/upload to wallet (same as about 5 people behind me)
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Game day: As the discontent over transfers looms large, Fulham still have a football match to compete in today. A very strong looking Man Utd team are in town!
It's going to be a tough game today but on their day this Fulham team can go toe to toe with anyone. 💪🖤🤍
Watch for Marcos pre & post game interviews 👀 he might just use the live Sky camera to vent his frustration again 😬
⚫⚪#FFC #PremierLeague
Fulham Football Club@FulhamFC
Home. 🤍
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Felix Agu has a release clause €8m-€10m valid until the end of May.
🗞️| @Plettigoal 🥇
⚫⚪#FFC #Transfers #TransferNews
Florian Plettenberg@Plettigoal
🚨🟢 Excl | Felix #Agu has a release clause in his contract. This clause is valid until the end of May this year. The fee: €8-10 million! West Ham and Fulham are monitoring his situation. Teams from Italy are also interested. Following his recent strong performances with Werder Bremen, the Nigerian FA would also like to call him up. Contract until 2027. @SkySportDE 🇩🇪🇳🇬
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@AerLingus can you advise why 4 different times given for a delay causing 3 rearranged pickups, can you just not be realistic in departure times
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@marshcommuk could someone please contact us, called, left messages, emailed and no response to urgent enquiries re renewals
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@AerLingus stood at Dublin gate for flight that has supposed to have taken off and not even an announcement about whether delayed or anything.
Understand delays happen but basic customer service would be to update your passengers
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I'm looking for cool real estate and hospitality tech companies to deep dive on for my newsletter Proptech Growth Strategy Brief.
Tag anyone you know who I should check out👇
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@kathyaotten1 7 weeks til my 600k (in 15 days) one, for me it's socks, wipes and t.paper just in case and 2 phones, run OS maps on one and music/podcasts on the other
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Nothing to say except really like this clip our motion graphics guys did...
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We are finding customers more combative and perhaps, at times, abusive.
A little insight into what our agents find themselves on having to deal with
vimeo.com/453677480
#PropertyManagement
#callcentre
#CustomerService
#adiuvo
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How to appoint your own building manager via @LEASEonline
Leasehold Advisory Service@LEASEonline
Want to appoint a manager to your building? This advice guide talks you through the process of appointing a building manager and explains the grounds you need to satisfy to support your application to the FTT. Read the guide here: ow.ly/wK6H50BUrvU
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A video from last year; we get our fair share of difficult calls - here's our top tips on how to deal with them.
vimeo.com/468586442
#PropertyManagement
#callcentre
#adiuvo
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Wonderful response from the ironically named @dellcares customer twitter help account;
"You are a business customer so please phone us" ( their lines are all closed)
@Dell paid £22k and still no goods
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@DellCares I have already but you do not have seemed to do the same as it will not allow me to send the DM
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@Adiuvo_UK Please follow us, so we may address your concerns privately. Thank you. twitter.com/messages/compo…
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@DellUK
@MichaelDell
Thanks for not delivering our £22k order 3 times now, massive disruption and costs incurred and team not equipped to start on Monday.
Senior staff cant even tell us where the delivery is. Last 48 hours spent hours trying to sort.
Appalling service
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@DellCares
Been advised this is correct handle to get you on perhaps you can contact me.
Missing 22k worth of PC's, 3 delivery dates not fulfilled and no idea when delivery will be
Colin Stokes@Adiuvo_UK
@DellUK @MichaelDell Thanks for not delivering our £22k order 3 times now, massive disruption and costs incurred and team not equipped to start on Monday. Senior staff cant even tell us where the delivery is. Last 48 hours spent hours trying to sort. Appalling service
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Colin Stokes retweetledi
Licence to do WHAT?! Bill Pryke, director of EK Licence to Alter, talks about the more imaginative #licencetoalter applications that he and colleagues have received! licencetoalter.com/2021/03/04/lic… #leaseholderalterations #firemanspole
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Multiple recent discussions with peers & colleagues about significant worsening of attitudes to staff and higher levels of abuse, presume its across all service industry's not just property management,
We compiled some of the more problematic attacks on the video below
#adiuvo
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