AIB

@DublinKeto Hi, Thanks for getting in touch. Thank you for making us aware of the message you have received. We will pass this onto our fraud team to ensure they are aware of this, thanks ^CD.

@AIBIreland Scam text going around that you might want to alert your customers to.

@nischaymadan Hi, Please see the following link to private mail us and we will be happy to assist you with this, thanks ^CD. twitter.com/messages/compo…

@AIBIreland do we get any confirmation that the account is closed. Bank account opening & closing are very stressful in Ireland. Specially closing once you leave Ireland

@IrishMelissa Hi Melissa, thanks for getting in touch. Can you please DM us directly with more information on your query and we will do our best to assist you? Thanks ^MC twitter.com/messages/compo…

@SameerYashaswee Hi Sameer, thank you for getting in touch. Can you please send us a DM and a member of the team will be able to advise? Thanks, ^NG twitter.com/messages/compo…

@AIBIreland I ordered a card reader which I didn't receive. Now it's been more than 5 working days and the customer service has no idea how to deal with this. They say that check with An Post despite the fact I did not even receive a tracking number. Can you help me with it?

@Etuc29767935 Hi There, Thanks for getting in touch. Would you mind sending us a PM, and we will then be able to assist you further. Thanks, ^ER twitter.com/messages/compo…

@AIBIreland hi, if I have a business account attached to my mobile app, how am I supposed to use my personal account? I used to be able to at least pay my visa bill etc by logging in through a web browser but since the recent changes I can’t do anything without a card reader

@SOCeallachain85 Hi Seán, thanks for getting in touch. We are sorry to hear this. Can you please PM us with some more information on your query today and we will try our best to help? Thanks ^HH twitter.com/messages/compo…

@AIBIreland I live abroad. I rarely use my account. Only when I come home once a year. Are you still going to charge me 6 a month to have an account ? Also, trying to get hold of someone on customer support from abroad is a nightmare.

@Plambey Hi Patrick, can you please DM so we can try to assist you further? Thanks ^ LR twitter.com/messages/compo…

@AIBIreland constantly getting this on the latest versions the app, despite always being full up to date, pretty frustrating. And on both mobile and WiFi. Surely not the only one?

@BMemwp We do apologise that the new fee restructure doesn't suit your needs. A breakdown of these changes and FAQs are listed on our webpage here: aib.ie/our-products/c… If you would like us to log a complaint, please use the following link: aib.ie/personal-forms…, thanks ^SK

@AIBIreland But my fees are lower than the monthly fee - so you are increasing my fees, can you explain how that’s a benefit to me? I don’t use atms or go in branch so I cost you nothing.

@AIBIreland my quarterly fees have never been more than €10 as I rarely use an atm and mostly use my AIB credit card for purchases so now you are more than doubling this fee, for what exactly. How can you justify this increase?

@BMemwp The quarterly fees will be replaced with a monthly fee of €6. This means customers will pay a regular monthly fee for each personal current account they hold. In return, a range of service charges are removed which all customers will benefit from such as Unpaid Fees, thanks ^SK

@AIBIreland @AIBIreland the above query doesn’t require a private message - openly answer why you are more than doubling my fees?

@onsnoozze Hi There, Thanks for getting in touch. We are sorry to hear this, would you mind sending us a DM, and a let us know which branch is your account holding branch? We will provide you with their direct email to discuss further. Thanks, ^ER twitter.com/messages/compo…

@AIBIreland Thanks, I did that and I was called on Friday to tell me I’ve to withdraw an amount from my account and keep some amount and I did that. On Monday, I’m informed that apparently I was told the wrong charge and need to deposit €4,50. @AIBIreland

@AIBIreland I have moved out of Ireland permanently. How do I close my main AIB current account?

@JeanetteLindfie No worries we are glad to hear that this is working for you. If you have any further queries please let us know, thanks, ^NG

@AIBIreland Seems to be solved now, thanks

@AIBIreland hi, I'm having problems with the banking app. Its failing to authenticate my phone saying there's a connection error. I'm connected on wi-fi.

@LeinsterLovely Hi Imelda, thanks for getting in touch. Can you please DM us directly with more information on your query and we will do our best to assist you? Thanks ^MC twitter.com/messages/compo…

@AIBIreland is there a problem with online payments this evening. Trying to complete a purchase and the following note: there was a problem contacting your payment provider, keeps coming up

@CorkRulez76787 We're very sorry for the delay in getting this resolved. Our IT team work on cases individually, which can sometimes take longer than expected depending on the issue. Should you wish to follow up on this, you may be best to on call 0818 724 724 or +353 1 771 2424. Thanks ^AK

@AIBIreland I got a call yesterday morning. Said they'd call again in the afternoon or this morning. Never got back yesterday. Never got back today. Is this acceptable?

@AIBIreland Your app is absolutely useless. Can it go one week without there being an issue?

@ZZZmeiq Hi There, can you please DM us with more information on this matter and we'll do our best to help? Thanks ^SK twitter.com/messages/compo…

@CorkRulez76787 While waiting on a call from the team, should you wish to make a complaint, you can certainly do so here: aib.ie/personal-forms…. Your feedback is very important to us so we would encourage this if you are unhappy. Thanks, ^CD. 2/2

@AIBIreland In fairness the customer service staff I dealt with were incredibly courteous and professional but 24 hours later the issue still isn't resolved, I cannot access my account and I'm waiting for a call from your IT guys that was logged at 3pm yesterday. Is this acceptable to you?

@CorkRulez76787 Hi, We are very sorry to hear the issue is still ongoing and you cannot access your account. This is not the service we endeavour to provide. We are doing our best to help resolve the situation for you. Thanks, ^CD 1/2.

@CorkRulez76787 Hi, Thanks for this. We would like to have our Customer Service team look into this for you. Can you please complete the attached support form and include your number so we can request for someone to call you: personal.aib.ie/personal-forms…. Thanks ^CD.

@AIBIreland I can't private message as it wants a passcode for some bizarre reason.

@CorkRulez76787 Hi, Can you please advise us further on the issue you are facing? Have you spoke with a member of our Customer Services team? Please see the following link to private mail us and we will do our best to assist you with this, thanks ^CD. twitter.com/messages/compo…

@AIBIreland I have spent 6 hours back and forth. This is just ridiculous.