Mis Ak

@JioCare If your team is working on it then after 5 days of my relentless efforts , emails, requests, tweets , calls, messages? SRs your customer care calls and asks me why i want to cancel connection . Please explain this

@Ak_Mish Hi, we want to make things right for you. We want to inform you that our team is already working on your concern and you will receive an update at the earliest, we value your patience and understanding - Sudhanshu

@JioCare Highly disappointed wit Jio Fiberteam. I reqstd for Wifi connection cancellation on Aug3rd & I was informed that team wil cancel it in 24hrs & device be picked by associate in 3days. After 3 days of no response/action,i found out cancellation & device pickup not possible

@JioCare I WANT CONNECTION CANCELED AND I DONT INTEND TO USE IT. ITS YOUR TEAMS UNPROFESSIONALISM WHO HAVE AFTER 5 DAYS NOT CANCELED MY CONNECTION. PLEASE STOP ASKING FOR WRONG DUES WHEN I WILL NOT USE IT

@JioCare Jio team stop harassing me with warnings of dues when i have clearly requested for cancellation of connection. I want the connection CANCELED and am paying not a single rupee to you for your irresponsible behaviour.

@JioCare As i have been highlighting my cancellation request and device pick up since 3rd August, no amount of efforts of mine was taken seriously or acknowledged by Jio. The SR timeline is after 7 days, i am not available for any coordination with your team starting today. Thank you.

@Ak_Mish Hi, we are here to help you. Please check your DM - Shrikant

@JioCare Ok

@Ak_Mish Hi, we are here to assist you. To proceed with the cancellation of your JioFiber connection, please DM us the last 4 digits of your Proof of Identity/Proof of Address (POI/POA) number, registered mobile number and the Father's/ Husband’s name (as mentioned at the time of (1/2)

@JioCare CANCEL

@Ak_Mish Hi, we are here to assist you. Your plan rental (applicable for all monthly, 3 months, 6 months, annual rentals and any queued plans) will not be refunded. Kindly confirm if you still wish to cancel the connection for further assistance - Vidhi

@JioCare Kindly check my emails sent to jio care, messages, SR raised, twitter messages and listen to call recordings with the customer care and do the needful.

@Ak_Mish Hi, we are here to assist you. Your plan rental (applicable for all monthly, 3 months, 6 months, annual rentals and any queued plans) will not be refunded. Kindly confirm if you still wish to cancel the connection for further assistance - Sneha

@JioCare Please don’t bother me anymore with any kind of requests regarding formalities with cancellation or settlement or device. I am not obligated to deal with such an incompetent and irresponsible team. Onus is on jio to handle this matter alone. Sign out.

@Ak_Mish Hi, thank you for reaching out to us. This is not the service experience we aim to deliver. To assist you further, could you please DM us your JioFiber ID and registered mobile number? We are here to help and will ensure that the issue is resolved at the earliest - (1/2)

@JioCare Aftr whole day of me following up I got sent automatd mesgs frm jio team that they r looking into the issue & no one contacted me fr any of resolution. Aftr 12 hours, i receive nw message to provide details fr cancellation. I think its a joke for ur team to play with a customer

@JioCare Hello JioCare. Your care team have not yet contacted me and they are sending me automated messages without even understanding the issues am facing since past week. If you cannot help me out, kindly do not send automated messages without even considering hassle of customer

@JioCare I have been sending out emails on jiofibercare@jio.com but no response. I raised multiple SRs but not getting acknowledgment. I also called the customer care to prioritise my situation since I won’t be available to return the device beyond today. JIO TEAM DOESN’T CARE

@savaaricars I had booked a cab 2 weeks ago paid advance amount..Today am supposed to travel, the driver assigned asked me to cancel the booking at 11 pm in the night when am about to leave early dawn.Your team has not still able to assign any alternatives. I need resolution ASAP

@rentomojo Thank you for responding. Sent you the order ID/ service request ID on DM. Please check

@Ak_Mish Thank you for highlighting your concern and we regret the inconvenience caused and appreciate your understanding. We request you to please share your order ID or request ID details with us, We will check and connect with you at the earliest to assist. SC

@rentomojo if u guys dont want ur product back and on top of that u are just bothering me as a customer now. Worst quality product, more worse is logistics, absolute distasteful is your customer care. Its my humble request, either you take your product back or allow me to dump it

@rentomojo after reaching out to delivery partner and your customer care atleast 20 times yesterday, product has not still picked up and your customer care lied saying they tried to call me i did not pick up. If needed i have my call log as proof to show if you guys called or not

@rentomojo Pathetic customer service and absolutely ridiculous delivery logistics. It is been more than week,the product was supposed to be picked up, because i canceled the subscription without even using it for one day since the product was of lowest quality/unusable condition