Alan Cutler

@BookishDM @VodafoneUK @debra_shakes A reboot of my fibre router finally fixed the lack of access to iCloud. I'm presuming cached DNS is likely to have caused this.

@AlanDCutler @VodafoneUK @debra_shakes Same can’t access mail or iCloud on phone or Mac at home @VodafoneUK Please Fix this urgently

We’re aware of and investigating an issue impacting some of our home broadband customers since this morning. Getting our customers reconnected is now our top priority, and we’re incredibly sorry for any inconvenience this is causing.

@VodafoneUK @debra_shakes Won't work, as it's a Vodafone routing issue not a local user issue. Vodafone networks are most likely not forwarding/receiving data to/from the iCloud services

@debra_shakes Hey Debra 👋 Can you please try to forget your Wifi then restart the device and reconnect the Wifi and try the iMessage and FaceTime service again. Tal

@VodafoneUK Have PM'd you. It is actually affecting the whole of iCloud, all my non-mobile devices cannot access any iCloud service, can't logout, login, access data, make Facetime calls, send receive iMessages, sync data or photos etc.

@AlanDCutler Thank you for letting us know Alan. So we can investigate further, please could you drop us a message here - vodafone.uk/3nfdPyY. Chris

@VodafoneUK Tried that. I can resync iMessages if I use (non-Vodafone) mobile data only

@AlanDCutler Hey Alan 👋 Can you please try to forget your Wifi then restart the device and reconnect the Wifi and try the iMessage service again. Tal

@VodafoneUK I cannot use Apple iMessage on any device via my Vodafone broadband since service was restored.

UPDATE: We have identified the broadband issue that has been affecting some of our customers today. Our engineers are now resolving the issue and reconnecting affected customers. We apologise once again for the inconvenience this has caused.