As part of our #CustomerServiceWeek initiative, we kicked things off with internal celebrations.
The goal was simple: to rally our teams around this year’s theme (Mission possible) and remind everyone that the customer is king and set the tone for a week of service excellence.
@Airtel_Ug I haven't received feedback on my questions "kindly explain to me how a deactivated auto renew on 17th Sept can happen again on 4th August????.
From Saturday I called for assistance and didn't get."
@Airtel_Ug@Airtel_Ug kindly explain to me how a deactivated auto renew on 17th Sept can happen again on 4th August????.
From Saturday I called for assistance and didn't get.
@AllanSembuga Hello @AllanSembuga, thank you for reaching out. Kindly note that the airitme could not be reevrsed because the voice bundle had been partially used. However, the auto renew was cancelled to avoid future inconveniences.
@Airtel_Ug@Airtel_Ug I have been calling since Saturday. I have monthly subscribed bundles. Then you give me your system issues n I receive those another minutes. Did you want me to not use my phone.
One of your members says auto renew was deactivated on 17th Sept how did it on 4th Au
@Airtel_Ug it's been 3 days without my airtime reversed. You keep taking my airtime n say it's a system error. How does auto renew happen when you still hv bundles running. Ticket number 9410253385282.
@UCC_Official@UCC_ED@AirtelUGMD
In celebration of Customer Service Week, we’ve taken on a mission to resolve every customer complaint within 12 hours.
This week, we honor our customers and the teams on the front line who serve them every day.
#CustomerServiceWeek
Keep your game on even when calls come through.
With #AirtelVoLTE, your connection stays strong so you can talk to your crew without losing your spot.
To activate:
Go to Settings → Mobile Networks
Turn on VoLTE
@AirtelUGMD@MoICT_Ug@AirtelUGMD your team keeps taking my airtime. It's 3 days n today is the 4th day without help.
I have already running voice bundles n the still chop my airtime that it's auto renew
@Airtel_Ug it's been 3 days without my airtime reversed. You keep taking my airtime n saw it's a system error. How does auto renew happen when you still hv bundles running. Ticket number 9410253385282.