Wafula Wekesa, 🇰🇪
2.5K posts

Wafula Wekesa, 🇰🇪
@Alwafu
You don't win the silver; you lose the gold. Hunter of excellence || Kaizen.
Kenya Katılım Eylül 2009
1.1K Takip Edilen305 Takipçiler

Hotelier’s Diary
When I was a resort general manager, a client—a very prominent lawyer—came to us to host his daughter’s wedding. On paper, he was ideal. In person, he was… a full-time economist with a part-time wedding to plan.
After a few rounds of what I can only describe as price interrogation, my team invited me to witness the situation firsthand.
I walked into the meeting. Within minutes, the man went straight for the jugular:
Client: “Hersi, you people are a rip-off. How do you sell a soda at 90 bob when it’s KSh 15 at a kiosk?”
Now, when someone compares your multi-million-shilling establishment to a roadside kiosk with this level of confidence, you don’t interrupt them. You let them finish. It’s only polite.
Me (nodding slowly): “KSh 15, you say?”
Client (energized): “Yes! KSh 15!”
At this point, I saw it—his master plan. A legal mind. A financial genius. A man who had cracked the global hospitality pricing conspiracy.
Me (leaning forward, inspired):
“Sir, this is groundbreaking. Honestly, you should host the entire wedding at that kiosk. Imagine the savings. In fact, I insist—just make sure I’m invited. I would never forgive myself for missing such an economically efficient event.”
Silence.
Not the normal kind. The kind where even your ancestors lean in to listen.
And just like that… real negotiations started .
Let’s be honest. Some people want a five-star venue, flawless service security, ambience, elegance. A wedding that trends for three days straight
But they also want prices that suggest the event will be held next to a stack of soda crates and a weighing scale.
That is not budgeting. That is wishful thinking with confidence.
Here’s what fascinates me:
You want to “spoil” your daughter with a dream wedding…but the same dream must apparently be sponsored by kiosk economics.
Pick a struggle.
At a hotel, you are not paying for a soda.
You are paying for:
$ The environment that makes you feel important
$ The staff who pretend your stress is not contagious
$ The infrastructure that ensures nothing collapses mid-toast
$ The quiet, invisible machinery that turns chaos into “effortless elegance”
That extra money? That’s the cost of things working.
KSh 15 gets you a soda, KSh 90 gets you peace of mind.
In the end, we hosted the weddin on our terms.
Because if there’s one thing we are absolutely not……it’s a kiosk with ambition.

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@Safaricom_Care
UBPIV7NDK6 Confirmed. Ksh3,000.00 sent to Safaricom Home for account 11382862 on 25/2/26
This Home Fibre account is still down
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@DStv_Kenya I regret the pressure to reactivate AC 1027635597 after almost a decade of inactivity. Something called an E30, Malfunctioning Streaming app. Just useless.
Do you do refunds?
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@KeEquityBank will get a customer's complaint and casually respond to it three days later with the usual generic apology. Meanwhile, when is the appropriate to call? That 0763 000 000 line is just a recording robot.
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@KenyaPower_Care no power in the whole of Community Road, Kiungani Road and Mwananchi areas in Syokimau. Someone assist.
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@KenyaPower_Care the whole of Community Road, Syokimau including St. Veronica Catholic Church, Mavoko Park Estate and Mt. Sinai School has been without power since 1pm. What's happening?
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@imbankke Frequent crashes. Can't deposit. Can't withdraw. That's the story of your OTG App.
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@imbankke The Mpesa to Account deposit delays are too frequent. Can't wait for five hours yet the deposits aren't reflecting!! Communication and customer service is wanting.
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@imbankke I can't log in to the app. It's down. Also, I can't use Internet banking because I have to log in to the app to scan some QR code for Internet banking.
You have an ingenious way of providing service!!

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@imbankke I regret having an account with you. Your contact centre is unreachable. Mpesa deposits not fulfilled. No statement from you. Pathetic service! Check DM and revert.
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@imbankke fix your app guys!! Can't transact at a restaurant yet I have already eaten.
Never again!!
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@imbankke Whatever update you pushed to the app last this week has messed up an excellent service. It's really frustrating trying to transact since then.

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@sbmbankkenya is your system up now? It's been out since morning.
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@now_arsenaI @Teamnewsandtix Agreement reached.
Formalities still to ironed out.
Main points agreed.
Just nonsense.
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🚨An agreement has been reached between Arsenal and Bukayo Saka over a new long-term contract.
Formalities still to be ironed out but the main points have now been agreed.
[@Teamnewsandtix]

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@GOtvKenya_ how do I transfer an account to myself. My mum passed on last year and I'd like to have the account under my name.
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