AlwaysOn WiFi

@Kying55320059 Please contact our help desk on 0861Hotspot

@AlwaysOnWiFi I am unable to pick up the hotspot at Mulbarton hospital at all. Is it currently down? Or has service been discontinued?

@IWL_76 Hi Ian, please contact our help desk to assist you to activate your voucher 0861 Hotspot

@AlwaysOnWiFi so if a Pre paid card is valid 36 months from purchase and not activated because you refuse to assist can I get a refund?

Stay tuned to our #WiFi6 session - Rethink IP where the Chair of IEEE 802.11ax working group, @Forrester principal analyst & our experts will tell you how #WiFi6 transforms enterprises. Details: 👉 bit.ly/2wqhPCn #HuaweiMWC #HuaweiWiFi6 #MWC20 x.com/i/broadcasts/1…

@MissZumaK Hi Khanyi, our AlwaysOn WhatsApp number hasn't been working for quite some time now. Is there anything we can assist you with?

@IWL_76 Kindly DM us a picture of the voucher with the pin and proof of purchase so we can have a look for you.

@AlwaysOnWiFi "pin not recognised/invalid"

@AlwaysOnWiFi can't connect with voucher......again.

@leoncape Hi Leon, can you please DM us your contact details and we'll be in touch with you.

@blongwe Hi Brian, can you kindly DM us your email dashboard account email address so we can check your usage on our side.

@magomaok Hi there, thanks for reaching out. Which Hotspot are you connecting from?

@AlwaysOnWiFi your server is down

@IWL_76 Hi Ian, we do apologies for the inconvenience and please check your emails. We've sent you your username and password let us know if you need any assistance.

@AlwaysOnWiFi So I’ve resent the till slip which was first sent on 15 Nov, do I wait another 2 weeks to send the same thing again?

@AlwaysOnWiFi customer service has gotten worse in the past year

@IWL_76 Hi Ian, we'll look into this matter and get back to you.

@AlwaysOnWiFi Refer CAS-410906-TPJ6Z1, 2 weeks and no resolution

@malla_91 Hi Yashaar, thanks for bringing this up. We'll have a look on our side.

Hey @AlwaysOnWiFi ... don't know who Pierre is, but please ask him to include some better error handling on your website?

@EdStoddardZA @alwaysoff Hi Ed, can you please let us know if you need assistance with AlwaysOn WiFi and we'll reach out to you.

Sorry @AlwaysOnWiFi but a more accurate name would be @AlwaysOFF ...

@GiammiC We are sorry for the inconvenience, we'll escalate this matter and provide feedback.

@AlwaysOnWiFi Nothing to DM, the payment page just goes back to the home page. Does it so fast that you cant even take a screenshot. It goes direct from payment to home page.

@AlwaysOnWiFi I am trying to buy a 1GB wifi from your site using Paypal and it just takes me to some random page. Why isnt it working?

@Gr8DainH Hi Dain, thanks for reaching out. We will follow up with the relevant department and get back to you.

@AlwaysOnWiFi I tried the call centre but all she could do was escalate. Paid for access at #capequarter . It’s so slow it’s taken me just short of 5 minutes to download a 1.2Mb file. Forget about opening more that one web page. Please reboot the routers or something

@ElMalicio Hi there, please DM us the pin and we will activate it for you.

@AlwaysOnWiFi I have this prepaid card bought A WEEK AGO but it cannot be activated because is not confirmed as sold. I tried to get support through e-mail with no solution.

@enarendse Hi Brittney, can you please DM us the Prepaid Pin that you scratched off on the voucher.

@AlwaysOnWiFi I’m trying to load an opengate prepaid voucher but cannot do so. How can I get this issue resolved?i bought the voucher a few days ago from @PicknPay?

@jamesprestonza @VastWiFi Hi James, we'll investigate on this issue and revert back to you.

@AlwaysOnWiFi @VastWiFi Hi AlwaysOn team. Are you aware of the UI bug that doesn't allow users to click on "Submit" when trying to recover a forgotten password on Mac OS? The "submit" button is permanently covered by the About Bar, & is inaccessible. This isn't location specific