Amdocs

A fantastic way to wrap up #DTW2026! Proud to see #Amdocs and our partners recognized with two TM Forum Open Innovation Catalyst Awards: Outstanding Catalyst - #AI & Automation Agent Fabric: A2A-T Runtime – Phase III Outstanding Catalyst – Customer Experience Reinvention Agentic I2O – Intent to Outcome Months of collaboration, innovation and teamwork went into these projects—bringing together CSPs, technology partners and #TMForum to solve real industry challenges. Congratulations to all the winners, and thank you to our partners for making it happen.

What happens when your mobile data expires? For many customers, that's the moment they start looking elsewhere. What if your operator reached out first? At #DTWIgnite, Ofir Daniel, AI GTM Lead at Amdocs, demonstrated how AI agents—powered by Amdocs Cognitive Core and built with Microsoft D365—can proactively detect the right moment, recommend a personalized offer and help prevent churn. No rip-and-replace. Just smarter, more proactive customer experiences. #AI #AgenticAI #CustomerExperience #Telecom #Amdocs #Microsoft

98% faster customer resolution. Store Genie, built on #Amdocs #aOS and #AWS for Telecom, is now powering #PLDT Home’s broadband operations, ensuring that processes that previously took hours can now be completed in minutes, with #AgenticAI. This is #AI delivering real impact at scale. Learn more: bit.ly/4gEeFic

Everyone is talking about the destination. We talked about the journey. At #DTW2026, Ron Porter, Head of Product Marketing at #Amdocs, and Darlene Stephanie Chiong, FVP, Head of Business Excellence and Quality Management at #PLDT, shared their perspectives on advancing #AutonomousNetworks through measurable progress, shared accountability and continuous adaptation.

Customer experience is becoming customer relationships. Engagement is becoming the new ROI. And #AI is turning CRM and billing from back-office systems into strategic growth engines. Today at #DTW2026, Gil Rosen, #Amdocs CMO, and #Sunrise CIO Anna Maria Blengino, explored what it takes to modernize these critical functions with open, modular, #Agentic architectures. Get a quick glimpse of the session's key headlines.

How close are we to #AI agents solving customer issues almost instantly? At the #Amdocs Agentic Contact Center demo in #DTW2026, Juan Jose Ramirez from #GoogleCloud shares how #aOS, Gemini, and telecom expertise are transforming customer care. Watch the video to find more.

The energy at #DTW2026 this week reflects an industry moving forward, fast. Our #aOS Happy Hour, joined by our customers and partners, was a great moment to mark the evolution of #AI agents, moving beyond experimentation into real execution. #AgenticAI is becoming the engine of end-to-end workflows-running at scale and delivering impact across the business. Learn more: bit.ly/4eGAlaU

“Colleagues, not agents.” At DTW26, Daniel Healy of VodafoneThree shared why people remain essential in the age of AI. From Three’s major BSS transformation with Amdocs to the next chapter at VodafoneThree, the focus is clear: AI will be hugely powerful, but it still needs the human layer to guide it, shape it and turn it into real impact. Because transformation is never just about technology. It is about the people driving it forward.

DTW is here. As Copenhagen becomes the center of the telecom world this week, we’re sharing 5 things you may not know about the shaping the industry’s future. Watch the video, and stay tuned for more from Amdocs at DTW Ignite.

We're moving to ignition mode! DTW Ignite 2026. See you Tomorrow. bit.ly/4giMLIL

As the industry prepares to gather in Copenhagen to discuss "The Future. Faster.", Ilan Sade, Division President, GenAI & Data at #Amdocs, shares his perspective with #TMForum on what it really takes to operationalize #AgenticAI at scale. Read the full interview: [link] bit.ly/4a9rxsK

AI is moving from conversation to real-world impact. At the #AmdocsPartnerSummit, we caught up with David Flower, CEO of Volt Active Data to discuss how #Amdocs and #Volt are helping operators add deterministic decisioning, trust and control to #AI-driven outcomes.

What if modernizing #Telecom experience didn’t have to start with replacing the stack? At #DTW2026, Sunrise and #Amdocs will explore how #AI-driven capabilities can modernize CRM, billing and service on top of existing BSS environments. With Anna Maria Blengino, Gil Rosen and Mark Newman June 24 | 09:25–09:45 Register here: bit.ly/4eggIYq

What does #Hygge have to do with AI-powered modernization? More than you might think. Join #AWSforTelecom and #Amdocs for a 'Hygge'-inspired conversation on modernizing faster, building #AI-ready foundations, and turning technology investments into business outcomes. June 24 | 16:00 | Spotlight Stage DTW Copenhagen Invite-only. Register your interest: bit.ly/4fLDKrl

Join #Amdocs and PLDT at #DTWIgnite2026 for a joint session on Advancing the Autonomous Networks journey: delivering measurable progress toward the North Star. Ron Porter and Darlene Stephanie Chiong, will discuss how CSPs can move toward higher AN levels by building #AI-ready data foundations, driving business outcomes, evolving operating models and scaling innovation through ecosystem collaboration. June 24 | 14:15 Part of the Autonomous Networks + Autonomous Operations track Add it to your calendar and join us at DTW Ignite: bit.ly/4vdTN5T

"I have to change, you have to change, everybody here will also need to change": Gil Rosen, CMO #Amdocs. At our #PartnersEvent in Budapest, Gil Rosen shared his perspective on what leadership looks like in the age of #AI. AI agents can help us move faster and achieve more, but people still set the direction, shape the strategy and take responsibility for the outcomes. Watch the conversation below >

What’s next for digital subscriptions in #Telecom? Join #Amdocs + #AWSforTelecom at #DTWIgnite2026 in Copenhagen for an exclusive executive session on digital brand experiences, #AI-driven subscription innovation, #eSIM journeys, and real-world customer case studies. June 23 | 14:45–15:45 Limited to invited MNO, MVNO & digital brand executives. Register here: bit.ly/4a0z2lS

Great partnerships are built on trust, collaboration and shared ambition. Thank you to everyone who joined us at #AmdocsPartnerSummit 2026 to explore how #aOS is unlocking new opportunities for growth and innovation. Here's to what's next!

Digital subscriptions are moving fast. Join #Amdocs and #AWS at #DTWIgnite2026 in Copenhagen for an exclusive executive session on what’s next for MNOs, MVNOs, and digital brands. We’ll showcase fresh demos and real-world customer case studies across digital brand experiences, #AI-driven subscription marketplaces, #eSIM, entitlement journeys, and digital lifecycle management. June 23 | 14:45 Limited to invited executives only Register here: bit.ly/4uAyU3G

You’ve heard the buzz around #AgenticAI in #Telecom. Now come see it in action. At #DTW2026, #Amdocs will host live B2B & B2C demos showing how CSPs can simplify journeys, personalize experiences, improve billing transparency and accelerate growth. Tuesday, 23 June & Wednesday, 24 June I 11:00 CEST Amdocs Booth #204 Register to reserve your spot - Spaces are limited>>> bit.ly/4eq4P0T