Amtrak

Hello. Thanks for your feedback. We understand your frustration and apologize for the inconvenience caused. For help modifying your ticket, text "agent" to 1-800-872-7245 between 8 AM and 11 PM (EST) to speak with a live agent, or call us at the same number at any time. Our social media team can escalate your complaint to our Customer Relations Department, which responds to emails in the order they are received. It may take a few business days for a response, but you can often reach us sooner by calling 1-800-872-7245, Monday through Friday, 8 AM to 8 PM (EST), and requesting Customer Relations. Once your trip is complete, we will be happy to escalate your concern further.

My family has been stranded in Bakersfield since March 18 after an Amtrak cancellation. No hotel, no meals, no assistance, and now delayed until March 22. Kids missing school, we’re missing work. Reservation #89AC03. This needs to be fixed. @Amtrak @AmtrakAlerts

Amtrak's customers 18 years of age and older must produce valid photo identification when asked onboard trains by train crew members, other Amtrak or operating railroad employees, or when asked at any time by Amtrak police or any law enforcement officer. For more information about our identification policies, please visit our website at spr.ly/6018B6nNxg.

@Amtrak how come we dont need to show our id to board the autotrain? No security. Why?

@twobudlights We sincerely apologize for this delay. We truly appreciate your continued patience and understanding while we worked to resume service.

@Amtrak Train 20 departed Union Station over 25 minutes past the scheduled departure time. We are just now leaving, finally.

I’m glad @Amtrak decided to disconnect our engine after our scheduled departure time so we get to sit at the station longer for no reason :) train has already been here an hour so not sure why now was the right time????

@DCALive Hello. We're sorry to hear that this was your experience. This is not the level of service we aim to provide. Please DM us with your full name, email address, phone number, and reservation number so we can look into this for you.

@Amtrak here’s the thing. The first class cabin is only worth it if the staff actually offers f&b to passengers. If they ignore you - there’s ZERO value in the premium. #ripoff

Hello, Marie. We're sorry to hear this. If you are currently speaking with a Customer Relations member, this will be the best method of submitting your complaint. If you have not reached out to them, please send us a DM with additional details regarding your concerns, and we would be happy to further assist you.

@Amtrak all I can do to I make contact with customer relations is cry

@janetkconway Hello, Janet. We're sorry to hear this. If you would like to send us a DM with the information regarding your message, we would be happy to look into this for you.

@Amtrak I have emailed #Amtrak guest services twice per your social and follow up per phone call, all pertinent info included, no answer in 2 weeks. Please DM me. TY

RING BY SPRING SEASON!!!

@betzi_star You have a great eye, Fern! 😀 Our NextGen Acela stuffy has been getting a lot of love. ❤️ If you would like to purchase one, here is the link: spr.ly/6018B6nwia.

@Amtrak please let that be an Amtrak duffle bag or wait…is that a stuffie!?

you can't buy the flow, but you can buy the Acela socks here: store.amtrak.com

@KunyuWang_Chem Good morning. We are very sorry to hear about the delays you faced yesterday. Please DM us with your reservation number, email, phone number, and full name. We would be happy to look into your options with you.

@Amtrak Your Keystone 183 train is 💩 💩 💩 This winter it keeps delaying! Last week I waited for 1 hour 40 min. Today (March 18) it is delayed for 2.5 hours already due to mechanical problems!!! Please spend money on train maintenance @Amtrak @AmtrakNECAlerts @AmtrakAlerts

sad 🎻 for our friends with terrible commutes

Hello. We apologize for the frustration this situation may cause you. We understand that standing-room-only situations aren't ideal. If you'd like us to explore other travel options that may work better for you, please DM us with your reservation number and verifying information. Alternatively, if you wish to modify your reservation, please give us a call at 1-800-872-7245, available 24 hours a day, or text the word "agent" to that same number between 8 AM and 11 PM EST, daily. We appreciate your understanding and are committed to assisting you.

Hey @Amtrak quick question - wtf?

@FitRugby We understand your concern, Brian. To get you to your destination safely and promptly, we aim to provide high-quality, safe, on-time service that exceeds customer expectations.

@Amtrak I’m wondering what other safety issues I should worry about riding the train?

@Amtrak I’m At Alexandria station the track crossing call box is broken A key safety issue the attendants did not even know existed What?

Hello, Dale. We would be delighted to have you and your companion on board with us for a traincation! ❤️ To travel from Las Vegas, NV, to Jacksonville, FL, the route you would like to take will consist of a bus/train/train combination. It will take approximately 4 days to complete, with transfers in Kingman, AZ, and Chicago, IL, and it travels every day of the week. Please visit spr.ly/6011B6pr9z and place "LVT" for Las Vegas, NV, in the "From" box, place "JAX" for Jacksonville, FL, in the "To" box, select "one-way" or "round-trip", how many travelers will be traveling, (to apply the senior discount, you can set your passenger type to "Senior" in the "Traveler" section) and then place your date(s) of travel. Once those fields are filled in, the green "Find Trains" button will light up. Once you press that button, the available times and fares will populate. If you need more assistance navigating our site or have any questions about this route, please DM us or call us at 1-800-872-7245. We are here 24 hours a day to help. We hope to have you both on board soon! 😀

I want to plan a trip for two seniors from Las Vegas, NV to Jacksonville, FL. I know Las Vegas, NV doesn’t have an AMTRAK station and your website offers no way to find which cities/stations can be part of a trip like that. How can I find out all I need to know about planning the trip mentioned?

guys big news…. Auto Train tickets are ON SALE NOW until March 26! 🚘🌴🎢 spr.ly/6012B6rdig

Hello. We completely understand how frustrating delays can be, and we truly apologize for the inconvenience you're facing. Waiting can be tough, even though our trains often manage to make up time along the route. To help you stay informed, we encourage you to track your train using this link: spr.ly/6012B6Tx72. If you need any further assistance, please feel free to DM us or call us at 1-800-872-7245, available 24/7. We are here to help.

.@Amtrak is reaching NJ Transit levels of brutal with my 5 a.m. train being delayed until 6:20. Please do better, folks!

@Stephenbss0 We understand how frustrating this can be. If you would like to provide more information, please send us a DM with your reservation number, email address, phone number, and full name on your ticket, so we can investigate this for you.

@Amtrak I just got off the train.. your Amtrak operator was not happy with your dispatch either.

Never again with @Amtrak turned my 2 hours trip into a 5 hour trips.

@nickmlittlejohn Hello, and thank you for reaching out to us. Our train cars do not have EV stations on them. Please let us know if you have any other questions.

@Amtrak Can you charge EVs on the train?

@MizzXyh Hello. We're so sorry to hear that the heating on your train isn't working. Please DM us with your name, email address, phone number, and reservation number so we can escalate this issue to our mechanical department.

@Amtrak PLLLLLEASE FIX THE HEAT ON THESE TRAINS. I have to keep moving carts just to stay warm, this is inconvenient. Updates are needed especially Northeast Regional 178.