Amtrak

@kevgold We love to hear this kind of feedback, and are so glad our teams were able to reunite you with your book today, Kev!

Major thanks and kudos to the kind and wonderful conductors on @Amtrak numbers 185 and 643 this morning who were able to retrieve a left behind book and reunite it with me. THANK YOU.

Good morning. We sincerely apologize for the inconvenience caused by the Wi-Fi not working at the moment. After your trip has completed, we can help you explore any options you may have. In the meantime, try speaking with an onboard conductor, as they may be able to restart the router.

Bro I’m stop riding this train @Amtrak every time I get on here the WiFi do not work at all for no body, no tablets, no phones, no laptops nothing is wild don’t even wanna ride back on Friday.

@dave_ey Hello, David. We apologize for the lengthy delay. Crews are working to get the tracks reopened for travel.

@Amtrak We are stuck here in Hammond, IN on the Wolverines 355 that was supposed to get into Chicago at 9:50. It’s after 1am and we have been told it may be hours before we move again. Get us off this train. @WGNNews @wcpt820

@Blcc4e Hello. We understand how frustrating this situation must be, and we're truly sorry for the delay you're experiencing. Please DM us with your name, email address, phone number, and reservation number so we can further assist you.

@Amtrak train was delayed this am now I am on it headed home and the train hit a huge tree…

@nellermann We apologize for the confusion. As of 2:32 PM CT, Saluki Train 390 has resumed travel and is operating approximately 4 hours 35 minutes late. Residual delay time is expected due to reduced speeds along the route.

@Amtrak @amtrak operations you forgot to give us an engine in Chicago to tug us into the station, more delays and an entire lost day.

@Amtrak 390 Saluki over 3 hours behind for Chicago, disabled engine in Mattoon IL. No alternative transportation provided as of yet.

@TravelerKe13 Hello. Thanks for reaching out to us. We're sorry for the confusion about the price of storing bags at our station. Please DM us with your reservation number, full name, email address, and phone number, and we will escalate this to our team for review.

@Amtrak I was quoted $10 per bag for luggage storage at Kansas City Union Station via your customer service text. I was charged $20 per bag at the station with no explanation, no proper receipt, and no alternative. I had no choice but to pay. How are you going to fix this?

@magnelius_ If you sent it via email, it can take 3-5 business days. It would not include weekends and holidays. You could reach out to Guest Rewards. Their number is 800-307-5000. They are open daily from 8 a.m. to 8 p.m. (ET).

@Amtrak is SMS customer support currently operational? Unanswered from 24 hrs ago (also unanswered via email from 72hrs ago)

@prurardi We apologize for the issues you are having with making an account to use our app. Our web team is aware of the issue and is working to resolve it. We recommend trying again at a later time.

@Amtrak I’m trying to make an account to use the app for my trip tonight. The website keeps saying the service is down?

Hello, Sue. We are very sorry to hear about this experience, as that would be both surprising and upsetting. Were you able to let an onboard attendant know, so they can immediately address this issue? If not, please DM us back with your reservation number, email, phone number, and full name, so we can address this with our mechanical team as well.

@Amtrak On train 2250 to Boston. The locks on the nextgen Acela bathroom doors don’t work. I heard “door is locked” when I pushed the button but a man still opened it while I was in there! Fix this mess.

@mclurk_lurky We're showing that train 448/48 is scheduled to run directly from Chicago to Boston and New York tomorrow at this time. We will provide updates if there are any changes.

@Amtrak @reading_while How long will this last?

just heard them announce at Union Station that @Amtrak trains from chicago to BOSTON and NEW YORK have been converted into BUSES????? they did that to us chicago to detroit and it was miserable. at that point imma cancel the whole thing

@reading_while We apologize for the confusion. The screen will show canceled since the train is originating and terminating in Toledo, OH. The bus numbers should be on the screen as 5048 for train 48/448, 5049 or train 49/449, 5040 for train 40, and 5041 for train 41. We hope this helps.

@Amtrak That still sounds like a nightmare! I think the communication also continues to be atrocious - just like with mine, the screen just said “cancelled” for both trains.

“traveling used to be fun!” nah, you just didn’t realize you can take the train from chicago to seattle

Hello, and thank you for contacting us today. We're sorry to hear this. While we are unable to assist with bookings or modifications in our Social Care Team, please call us at 1-800-872-7245 to speak with one of our 24/7 live booking agents, who can further assist you. We apologize for any inconvenience.

Hi @Amtrak my ticket was accidentally booked for the wrong date...while trying to get my ticket re-booked...your agent canceled my ticket without me confirming it and now I have no ticket at all! Please help me as a Amtrak Guest Rewards member. Smh 🤦🏽‍♂️.

Amtrak hit a major milestone today: one million customer trips on its NextGen Acela fleet. Amtrak President Roger Harris joined a team to thank customers at Washington Union Station with surprise and delights. spr.ly/6013B8HLod

@ChellzIsWinning Hello. We are sorry to hear this, and we appreciate you bringing this to our attention. We expect every employee to act professionally at all times. If you would like to file an employee complaint, please DM us with your reservation number, name, email, and phone number. Thanks.

What is with the lounge staff at @Amtrak Union Station? Bunch of unpleasant people who are supposed to be in customer service but have terrible attitude. Plus you prices went up and your services went down.

@uk8rings We certainly understand and apologize for any inconvenience this may cause.

@Amtrak No. I can do it myself online. But why do I have to Everytime y'all change something random? Why can't our seats remain the same?

@Amtrak you're killing me. I've had to go back in and update my groups seats on Acela two times in the past few weeks because you send me a schedule change that hasn't changed the train's time, but for some reason all our seats get scattered all about the car.

@Parisgreen22 We can understand your concern. Please DM us with your reservation number(s), name, email address, and phone number. We will be happy to look into these events with you.

@Amtrak Every week, no matter what day, train #66, 5:44 am departure. Delayed, delayed, DELAYED. Today over an hour delayed.

happy national road trip day! <3