Ancestry UK

@e_french72975 Hi Elizabeth! We're sorry to hear that you haven't received your DNA kit yet, but we'd be happy to help. Could you please send us a direct message with your Ancestry username so that we can locate your account and take a look into this for you?

@AncestryUK it's been 17 days, I don't have tracking details - where's me damn DNA kit disappeared off to?! I still haven't received it.

@linsblake We hope that your husband (and very cute doggy!) will still enjoy the Know Your Pet DNA. We wish you all an interesting experience!

@AncestryUK I ordered a pet DNA kit for my husband's birthday as a surprise - it was delivered to our house in clear wrapping so no longer a surprise for him! I am really disappointed -sure lots of people buy as gifts too. PS we are pretty sure she is a border collie!

@linsblake Some customers opt to have kits delivered to alternative addresses, like a work address or a neighbors house. We have also recently begun offering gift wrapping for our standard (human) DNA tests, so hopefully this may be expanded in the future too.

@linsblake We're sorry for any concerns and appreciate your feedback, Lindsey. We strive to be clear on how the test will arrive on the order page, as gift wrapping unfortunately isn't available for Pet DNA kits currently.

@MerchantKevin Thanks for reaching out to Ancestry, spurdogman! We regret any concerns and have sent you a private message to follow up with assistance. We can advise that we're not experiencing any general issues on our UK website currently.

@79_SDJ Thanks for letting us know, @SJ_79. We're sorry to hear that you encountered any difficulty in locating our monthly membership options, but we're glad we could link these to you. Thanks again, and have a lovely afternoon!

@AncestryUK @sj_79 I went online earlier and it would only allow 6 and 12 months.

@AncestryUK Do you do monthly memberships anymore?

@79_SDJ Hi there! We'd be glad to help! Typically this issue can be resolved by clearing your cache and cookies, however, we have an article with more ideas on fixing page loading issues and have included it here: support.ancestry.co.uk/s/article/Fixi…

@Cadoret please know any personal info you share w/ us is subject to Twitter’s terms of use and privacy policy. To continue please send us a DM with your username and we would be glad to look into the status of your account and get everything sorted. 2/2 twitter.com/messages/compo…

Hi @AncestryUK, I have a current subscription with you (£54.99 for 6 months), but when I try and download a UK public record from Hints you show a link to charge me per document! What's going on?!!

@Cadoret @Cadoret Thank you for reaching out with your experience. We'd be glad to investigate this for you, however due to the limitations of the platform we recommend you contact us directly by phone at 0-800-783-1340 or by email at socialsupport@ancestry.com. If you'd prefer to DM 1/2

@BScotTanner Hi there Scot! And thanks very much for your recent Tweet. We appreciate the opportunity to offer a helping hand. Please don't hesitate to DM us so we can offer some insight and a few contact options for you forward this request onto. We look forward to hearing from you! 🙂

@AncestryUK @Ancestry would you consider giving us a code to offer 50% off DNA kits for this event? please 🙏 and thank you 😊

Thank you for being part of the Ancestry family. To continue the journey, follow us @Ancestry and join our global community, where you can discover and share amazing family stories.

@lauraholeillus Hi, Laura. Thanks for getting back to us with your username. We're sorry, but this message isn't a private message and we don't want your username on a public post. Can you please delete this message and send us a private message? We appreciate your cooperation. twitter.com/messages/compo…

@AncestryUK The link in your tweet isn’t working correctly (I’m assuming it’s the DM invite) so I’ve just added a screenshot of my ancestry username.

@AncestryUK hi I’m still being charged after cancelling my membership 2 months ago and your chatbot is taking me round in circles. No one is answering the helpline, can you help please?

@lauraholeillus Hi, Laura. Thanks for getting back to us. We're sorry you couldn't send us a direct message. We're going to invite you to direct message us. We're anxious to hear from you. Please include your username. twitter.com/messages/compo…

@AncestryUK There isn’t any option on your profile to send a private message. I can’t find a cancellation email in my inbox. On my account it says I’m a “registered guest”, there’s paid membership options below that but I’m still being charged £10.99 a month (see image)

@jennyeye We'd be pleased to assist you via DM and are grateful for your feedback related to our subscriptions and DNA testing options. We'd invite you to submit any additional feedback here so it can be reviewed bit.ly/3JtfeLd. Thank you for alerting us to this concern. 2/2 twitter.com/messages/compo…

@AncestryUK That’s disingenuous, part of your tree offering is to also search by DNA results! It’s taken 12wk so far from my order to you receiving the test, now another 6wks for you to process the results. Test has been with you for over 5 wks/it took 6 wks for me to receive the test

@AncestryUK I feel your DNA/3 month subscription is a scam. It’s so far an 18 wk process (which is crazy!) from joining to still not getting results, which coincidentally coincides with the 3mth trial running out & you wanting to bill another £49 🤔🧐

@jennyeye Hi Jenny. We regret any delay which occurred with the postal service and apologise for any disappointment this has caused. This is never our intention as we always aim to deliver on time as we understand how eagerly awaited a set of results can be. 1/2 twitter.com/messages/compo…

@CariLlewelyn 3/ We hope this helps, have a lovely day!

@AncestryUK Hi! Posted my DNA kit in a week ago and a bit concerned it hasn't arrived yet! Is that the norm for you not to be in receipt yet!?

@CariLlewelyn 2/ reach our lab after it has been popped in the mail so this kit would still be making its way to us. As soon as it reaches our lab, the kit will be scanned in and the progress bar on the DNA page of the linked Ancestry account will update accordingly to let you know.

@CariLlewelyn 1/ Hi there Cari, thanks so much for reaching out to us about this. We are very sorry to hear of any concern you have had for your sample and we would love to take a moment to ease your mind. It typically takes up to 20 business days for a kit to