Ancestry

@KBow5 Thanks for sharing this amazing (and a bit heartbreaking) find with us, Karen! Have you been able to uncover many other details about your 4th great-grandfather's life?

Working on the family tree @Ancestry today while doing laundry... My 4th great paternal grandfather, a laborer, spent 7 days in Lancashire Eng jail for 'sleeping out' in 1768.

@robinmcaldwell @fgricenz We're sorry to hear this, Robin! Please try the troubleshooting steps here: support.ancestry.com/s/article/Fixi… If the issue continues, contact our support team and we'll be happy to help: support.ancestry.com/s/contactsuppo… Thanks so much for reaching out!

@Ancestry @fgricenz I can't search by birthplace in trees. It's been like this for a few days. Fix it, please.

@Ancestry is not working as always, not showing the relationship with the match. Are you having a glitch?

@Wildraar @GettyImages We're sorry to hear this! If you'd like to reach out to our support team, we'd be happy to help however we can. We've linked our contact details below. Thanks for your patience! support.ancestry.com/s/contactsuppo…

@GettyImages @Ancestry Hi someone has stolen my ancestry account. How do I get it back? It has my DNA records on it.

We are thrilled to announce a first-of-its-kind genealogy-focused partnership with @Ancestry! As part of Getty Images’ HBCU Grants Program, this initiative focuses on the digital preservation and accessibility of historical documents, records and the photographic archives of Historically Black Colleges and Universities (HBCUs). The partnership was initiated with @LincolnUofPA whose historical archives date back to 1854. Ancestry and Getty Images have already started digitizing vital documents with Lincoln's library staff, including the Lincolnian, deteriorating records and hundreds of photographs from Lincoln's archival collection. Learn more about the partnership and Getty Images' HBCU Grants program here ➡️ newsroom.gettyimages.com/en/getty-image… 📸: Lincoln University via Getty Images + BTS photos: Captured by Cassandra Illidge

@TheKarlRobinson Thanks for stopping by, Karl. We're love to hear what you've discovered! 😃

Well i've been digging into so research into my family tree and wow my eyes have been opened. Thank god for the 14 day free trial of @Ancestry

@pufflefuzz1 That's amazing, Jenna! Having both Neil Armstrong and Wernher von Braun on your paternal line is legendary. Any science or space buffs in the family today? 🚀

I beg your finest pardon @Ancestry? THIS IS SO COOL. I’m honestly shocked that they’re both on my paternal line.

We're sorry to hear that you're having trouble accessing your tree! We generally don't delete user data unless requested, so we'd like to help you figure out if there was a technical glitch or a login mix-up. To protect your privacy and get this sorted, please reach out to our support team directly so that this can be properly looked into. We've linked our contact details below. Thanks for your patience! support.ancestry.com/s/contactsuppo…

@Ancestry you deleted the ancestry tree I started and invited my family to join trying to reconnect with them/figure out why I knew almost nothing about them until I was 20?

If anyone ever asks if you've been to @burningman run as fast as possible. The @nationwide DBA, Mercedes, and someone else definitely know. I think I heard a rumor once that it's getting kicked out of the @USNavy but again, I never enlisted. My grandad with Parkinsons did though

@FullStriedAhead How exciting!! We wish you all the success with it

@Ancestry in 2028 I'm looking to trace ancestral roots literally via travel 🧳✈️ to Scandinavia and Serbia! :)

@chewshie Uncovering stories like these is truly humbling. Family research can be such a powerful way to honour the lives and experiences of our ancestors, especially those defined by hardship and loss, so they are not forgotten. Thank you for sharing

If you haven’t cried over distant ancestors who died from dysentery, “The Black Distemper,” beheading, childbirth, or read stories of men eating sweaty moccasin boiled shoe stew to survive winter in a war fort, give it time. Dig far, cry hard, live large. @Ancestry #iRememberYou

Thanks for the screenshot, David. We're limited in what we can do on social media for privacy reasons, but please reach out to our support team so we can investigate this further for you. When you click on the link below for chat, type the word 'agent' and it'll connect you to a live agent. support.ancestry.co.uk/s/contactsuppo…

@Ancestry That’s the date it was scanned. It has been stuck on “extracted” for 3 weeks now

@Ancestry it’s been like this for a while now

@ottob666 Hello, Otto. Please see our previous message which we also included our phone number as an alternative.

@Ancestry Link doesn't work, what's your phone number?

@Ancestry returned kit as can't medically produce spit, THERE'S NO PHONE NUMBER TO CALL

Hi Otto! Please find contact details for our UK customer support team below, our agents will be happy to review this with you. Call 0800 032 6469, Monday - Friday: 9:00 am - 9:00 pm GMT, or Saturday - Sunday: 12:00 pm - 9:00 pm GMT, or chat via support.ancestry.co.uk/s/contactsuppo… We hope this is helpful!

@Ancestry England, kit has been returned to Ireland unopened.

@MrU9876 Hi there! What country are you calling from and we can provide the contact details

@Ancestry Your AI customer support is AWFUL. Just give us the contact phone number. They were great!

@loretta824yaho1 Are you enjoying your results, Loretta?

My famous cousin found on my dna 🧬 @Ancestry ❤️ on my dads side

It’s sounds like a fascinating "double connection"! While she is your aunt by marriage, the fact that she shows up as a "7th cousin" could mean you two also share a small amount of biological DNA from a common ancestor way back in possibly the 1700s or 1800s. In many communities where families lived near each other for generations, it was very common for distant cousins to eventually marry into the same circles. So, while her husband is your uncle by blood, it sounds like your aunt is both family by marriage and a very distant biological relative. It’s a great example of how our families have been crossing paths for centuries! 🌳✨

@Ancestry Is there a glitch/mistake in my tree? My aunt (my dad's sister-in-law) shows up as like "7th cousin...." etc. Her husband shows up as my uncle (as normal). Thanks!

@alyssalabish Hi Alyssa. We are sorry to hear of the delay. You can reach out to our team using the link below and they can investigate this for you. support.ancestry.com/s/contactsuppo…

@Ancestry stop putting your tests on sale if you catch keep up with the amount of dna you have to process. Been waiting on my sons results for past the estimated date.

Hi Ashley, we understand the importance of privacy! 🔐 Often, 'incorrect password' errors with a VPN are actually security blocks to prevent unauthorized access from masked IP addresses. Clearing your browser's cache or trying a different VPN server location often clears this right up. Let us know if that helps!

So sick of @Ancestry saying my passwords wrong when I have a VPN enabled. There’s zero privacy rights left anymore.

Hi Julie! 🗞️ It sounds like your search might currently be filtered to a specific regional collection. On the search results page, try checking the 'Location' filter on the left-hand side to ensure 'England' is selected. Also, keep in mind that much of our UK newspaper content comes via our partnership with Newspapers.com. If you have an All Access membership, you can search English titles directly there using your Ancestry login! Are you looking for a specific town or county in England?

@Ancestry Hi Researching in UK and looking at newspapers for mentions of my maternal grandmother. Every entry is from Wales. Why is this and how do I get to newspapers in England?