Ancestry

Hi there! We understand that you are concerned about the accuracy of your test, especially when it did not show exactly as you expected it would. It's important to bear in mind that even with a perfect knowledge of the history of your ancestors, DNA can still show some unexpected results. We each inherit 50% of our DNA from both our mother and father but exactly what 50% we inherit is random. This is known as genetic recombination and can cause unexpected DNA results for many members who do not inherit a region that they know their parent(s) has. Please see the article we've linked below which delves into inheritance and how it works. support.ancestry.com/s/article/Unde…

@JoseMar01251745 @kena_ewuru @Ancestry So why didn’t my @Ancestry connect me with anyone from that continent? They obviously had to collect samples from there or are all my African relatives too poor to afford the test?

“People” act tough on the internet 🌚

@cAityPerry Hi Caity. We are sorry to hear that. Is this still occurring?

@Ancestry dna origins server unavailable all day long 😢

Hiya @emilyjo_jo! We appreciate that the wait can be an anxious time. Once a kit reaches our lab, the testing process can indeed take between 6 and 8 weeks. We hope you'll get some additional updates soon, but if you find yourself waiting longer than 8 weeks since your kit got to our lab, please don't hesitate to contact our support team, who'll be able to take a closer look into this for you: support.ancestry.co.uk/s/contactsuppo… Cheers!

@Ancestry I sent my dna sample off 14th December and I’m still getting told it takes 6 weeks to come back and it’s now stuck on this

@ConquestOfShred Hi there! You can correct any record by submitting a correction for our content team to review! Here are the directions: bit.ly/4beqoP9

@Ancestry Hi, how can I report an error in the digitisation of a record? This should have been entered as "Restormel, Lostwithiel" instead of "Restown, Worcestershire"

@AndyMoserWX Sláinte! 🍻☘️ Wishing you a great St. Patrick’s Day!

@CaitlinCOnTV Happy #stpatricksday2026 ☘ to you, Caitlin! 🇮🇪 Thank goodness that I am 50% Irish per @Ancestry! 😉 Miss you on @WeatherNation! 📺 Ancestrally, táim bródúil as a bheith Éireannach! 💚🤍🧡 Sláinte! 🍻

Changed my name to my original surname, O’Connell, in honor of today🇨🇮 My great great great grandpa dropped the O when he immigrated here during the famine/starvation to sound “less Irish.” So we’re going all out today!☘️ and it’s my last St. Paddy’s with this last name sooo🥲🥹

@KirstinMorrell Step 1: Say Happy St. Patrick’s Day ☘️ Step 2: Eat something green Step 3: You’re officially celebrating 😂

Thanks to @Ancestry , we are now celebrating St. Patrick's Day in our household. Myself not being Irish, no idea what I'm supposed to do, maybe just say happy St. Patrick's Day? Okay!

@MikeSchiemer @DollarTree Wear that 6.25% with pride! Happy St. Patrick's Day!

Happy St Patrick's Day! According to @Ancestry I am 6.25% Irish! So I am wearing my @DollarTree Green today for luck! #SaintPatricksDay #LuckOfTheIrish #Irish

We're sorry to hear this, Emily! Right off the bat, we can recommend following the steps linked below. If the issue persists after following these steps, then don't hesitate to reach out to our support team, who'll be able to take a closer look at this for you. If that's needed, you'll find our "Contact Us" page at the bottom of the guide linked below. Thanks for contacting us so we could provide this! Link: support.ancestry.com/s/article/Fixi…

@Ancestry I manage several other DNA tests, and I can still access them from the app. But suddenly, on the website, I can access my own. The drop down menu to view another test doesn’t work. Anyone else having this issue?

@MrMarcRogers We're sorry to hear this, Marc. Results typically arrive 6-8 weeks after we receive your sample. If it’s been over 8 weeks and your results aren't posted, please contact our support team to investigate. Thanks for your patience! Ancestry Support: support.ancestry.com/s/contactsuppo…

@Ancestry 9 weeks and counting. This service is appalling! Sent off DNA three months ago and still no results. What is the point of your service!

@RandyWhite64 Hi there, Randy. We are sorry to hear that. Please reach out to our customer support team using the link below. They can assist you further with this. support.ancestry.com/s/contactsuppo…

@Ancestry #help I can't access the support page - always get an authentication error. My Tree is always grayed out when I try to access it.

@AndyMoserWX @Celtic_Woman An-mhaith, Andy! We're glad you've enjoyed the journey so far, and we hope you can uncover even more by collaborating with your DNA Matches. Thanks very much for sharing your experience! 😊

@Ancestry @Celtic_Woman Tá fáilte romhat (you are welcome)! 💚🤍🧡 My Irish #ancestrydna 🧬 is mostly in the regions of Northern Ireland, Munster, Connacht, and Donegal. ☘ Slainte! 🍻 #irishheritagemonth 🇮🇪

Mise Éire, I am Ireland It's Irish Heritage Month in the US so let's celebrate our culture and ancestors ☘️

Thanks for your query, Clara! We just offer one type of DNA test - which is an autosomal DNA test. That will look for what you've inherited from both sides of your family. You can learn more about this here: support.ancestry.com/s/article/Y-DN… Thanks for reaching out so we could provide this!

@Ancestry which of your tests traces matrilineal DNA?

Hi FletcherEnder! On Ancestry.com, we offer different subscription levels. Our All Access package includes Newspapers.com and Fold3 content. You can view prices and plans available via our order page here: ancestry.com/t101475/rd.ash… Newspapers.com and Fold3 also offer separate plans, available directly via their websites, if you prefer to subscribe to one of these services individually. Hope this helps clarify things—thanks for reaching out!

@Ancestry Why don't you show the price of newspapers on your website?

@ManWitTrilbyHat @CristaCowan That’s wonderful news, Devon! We’re so happy you were able to solve the mystery and connect with your half-sister. Thanks so much for sharing!

@CristaCowan @Ancestry Figured I’d let you know I managed to make contact with everyone finally, and she is one of my two half-sisters!

I did an @Ancestry DNA test a thing: ancestry.com/dna/origins/sh… #AncestryDNA

@Baenesha13 Hey, Baenesha. If you're not seeing your DNA results on your Ancestry account please give us a call at 1-800-262-3787.

@Ancestry better get me into my account where they’re storing my raw DNA before I get pissed

@Chucknaptown We’re sorry to hear this, Charles. With a free trial, you’re only charged after 14 days, so it sounds like a different option may have been selected at checkout. Our agents are happy to help review your account—please contact us here: support.ancestry.com/s/contactsuppo…

@Ancestry So much for the 14 day free trial. I got charged instantly. Thanks. That didn't help me much.

Are you looking forward to the upcoming release of the 1931 Census of Canada?

Thanks for tagging us! In addition to our most popular support content, we have many articles and webinars on various topics, including researching Native American ancestors. You may find these links helpful: ancestry.com/c/discover/edu… support.ancestry.ca/s/article/Rese… Best of luck with your family research!

@Ancestry HEY ANCESTRY GENEALOGY & DNA RESEARCH CO. THERE's NO NATIVE AMERICAN FAMILY HISTORY HUB in your GENEALOGY LEARNING TUTORIALS?? 1001 GLOBAL TRIBES of COUSINS are not included. WE ALL NEED TO LOBBY 4 CENSUS RECORDS AVALABILITY UPDATES. 75 YEARS WAY TOO LONG 10-20 WORKS

@AndyMoserWX @Celtic_Woman Happy Irish Heritage Month, Andy! ☘️ 50% is incredible. Go raibh maith agat (thank you) for sharing your discovery with us. Have you been able to trace those roots back to a specific county within Ireland? Or do you know when your ancestors first made the journey to the US? 🚢

@Celtic_Woman Happy #IrishHeritageMonth ☘ to all of you! 🎊 My @Ancestry 🧬 confirms that I am 50% Irish. 🇮🇪 No wonder I love your music and culture so much! 💚🤍🧡 Ancestrally, táim bródúil as a bheith Éireannach! 🍀 Sláinte! 🍻

@FullStriedAhead Thanks for trying out Ancestry, Christopher! Are you hoping to learn more about any particular branches of your family tree?

Filled in @Ancestry with some facts about me! :)

Hello there! We want to be direct about how our subscription billing works to ensure there are no surprises. When you sign up for a billed monthly plan, you are committing to a fixed 6-month or 12-month term in exchange for a significantly reduced monthly rate. This requirement is displayed on the checkout screen before you complete your purchase, and you must agree to these terms to proceed. Because this is a long-term contract billed in smaller increments, canceling more than 30 days before the commitment ends results in an early termination fee. This fee is in place to cover the difference between the discounted rate you received and the standard month-to-month price.

For anyone thinking about doing a free trial of @Ancestry DON’T! Don’t fall for their predatory practices!! Buried in the 50 pages of user agreements and fine print, there’s a cancellation fee of $26.60 if you don’t cancel DAYS before the renewal. It’s robbery! Posting everywhere