Andrew Stevens

@scottdraeger My record was with Emirates at Manchester, UK. Touchdown to car in 7 minutes. First flight of the day that landed, no checked luggage, and first person off the flight.

Got to love United at O’Hare. 77 minutes from touchdown to parking lot.

Thrilled to have written this #eBook in collaboration with @Quadient >> Moments that Matter: Critical Touchpoints that Make or Break the Customer Experience | buff.ly/2zI0QNO #custexp #cx #communications #momentsthatmatter #touchpoints

Interested in authentically securing your #CCM assets in the crypto age, Check out Quadient Inspire's NFT licensing option. quadient.com/lp/non-fungibl…

Today we're delighted to announce our latest innovation in licensing management: quadient.com/lp/non-fungibl… #welcometothefuture

In this latest case study, discover how @Hiltigroup fully optimize digital and physical interactions with 250,000 customer contacts each day ow.ly/Yv5N50EbgGc! #CustomerJourneyMapping #CustomerExperience #CustomerCommunication #CCM

@davidbrear The initial budget and timeline estimates are guesses, and yet are the only part of the programmes that are set in stone from day 1. The moment the real work starts, cuts have to start, so the result never matches the aspiration. The budget and timeline are met though!

Why do giant programmes in banks fail? Want to come and talk with me about this on Clubhouse later?

I'm super excited for Coming 2 America (the upcoming sequel to the 1988 movie Coming To America), but I'm not clear on how I'm supposed to *say* the name of the new one to distinguish it from the old one...

@P_Wannemacher I'd go the other way - skip a year and call it "1st January 2022" to show a clean break from this years mess. Think of it as the chronological equivalent of Windows 8 to Windows 10.

I'm surprised no one has suggested we just collectively decide to "redo" 2020 - like we just agree that 16 days from now will be "January 1st 2020" and we'll never speak of this year again...

It's not often that I smile just at the prospect of reading a book on banking, but this new release by @AnneBoden has me grinning from ear to ear at the thought of what I might find inside. The weekend has suddenly become fully booked.

@AliPaterson Don't tell anyone I told you, ok? It's not exactly cool being a nut expert.

@AndrewNStevens That's the one! Amazing- thank you! 🙏🙏🙏

Anyone know the name of this piece?

@scottdraeger @Quadient Good luck, there's a LOT of content to cover. It's worth the effort though, even if you do have to look at me once in a while.

I am catching up @quadient's #InspireDays20 sessions I missed in parallel tracks. They are up until the end of the month. #CX #CCM #VirtualConferences quadient.com/events/2020-in…

@Quadient's "Ask the Experts" session at #XPLOR20 is coming up at 11:05ET. In 20 minutes, you'll see #CX, #CCM, #CJO and #CJM can improve your #CX. Still time to register for the conference. cvent.com/events/xplor20…

I've been invaded by technology! #inspiredays2020

@neildodd @cera_care Congratulations!

Excited to be joining the team at @cera_care today! #NewJob

@AviGreenfield @dghirardi You're right. Oh, and Happy New Year to you too.

@dghirardi Better late than never.

This week has been extremely busy. Because of this, I’ve been responding to emails and texts much later than within 24 hours. Does anyone else respond this way?

@imaginecurve Alan Turing

You've designed your own currency. Who's going on the £10 note? Disclaimer: It can't be your own face

How is the big story that Messi has handed in his transfer request to Barcelona, and not that he somehow chose to do this by FAX??

@cgledhill Either that or a complex carrier pigeon operation!

@AndrewNStevens Online research I presume 😏

#Covid19 has forced many folks to go 'digital' to access products and services, before they perhaps were comfortable doing so. After the #Coronavirus lockdowns are eased, do you think these folks will stick with digital or revert back to offline/F2F/manual ways of doing things?