Angry Gnome

No reply to the form I filled out three days ago either. Or the one today. Keep up with the sludge. And think, I pay a premium over Delta for this customer service sludge #sludge

No response. That figures. If American is this hard to deal with for a frequent flier, tourists need to stay away. Pay more and fly an airline who cares about its passengers. #AmericanAirlines

#AmericanAirlines I’m executive platinum and they won’t answer my customer service email or give me a customer service phone number. But at least United will match my status.

@AmericanAir #poorservice say goodby to my 280,000 loyalty points next year. I have had enough of your bad service and rude people. You don’t even care enough to give us a number to call to complain.

@AmericanAir your poor customer service is going to make me take my 280,000 loyalty points to delta or United. You don’t even care enough to have a customer complaint number. But what’s one customer, right?

@HiltonHonors what happened to the free hot coffee in the lobby of Hampton inns? That was one of the best parts of these hotels.

@IslerPriscilla @TotalSeasons Damn trump supporters are stupid. Well, stupid is as stupid does. Since trump’s team made the same mistake.

@TotalSeasons There is considerable green space left. Thank you for making me aware to never stay at a Four Seasons.

Here at Four Seasons we held a 2 minute silence today in memory of the Rose Garden. The man has no class 🤮

@AbramShulsky @highbrow_nobrow I expect the democrats to be dirt balls. I expect more from republicans. Guess I was wrong.

@highbrow_nobrow Did the Biden DoJ have access to these documents? If not, what does that say about how thoroughly the Biden Admin was investigating. If yes, Wyden should be asking why the Biden Admin didn't investigate.

Senator Ron Wyden says investigators found Trump’s administration held records of 4,725 Epstein-linked wire transfers totaling ~$1.1B through one bank, plus millions via others. He claims Trump officials ignored this evidence, including Russian bank ties, refusing to act.

@DennyPugh87822 @highbrow_nobrow I expect democrats to be dirt balls. I expect more from republicans.

@highbrow_nobrow One has to wonder why the Jill Biden Administration did not investigate this....

@AmericanAir @twindad800 They will answer by telling you to fill out a form and they will call you if you are worthy.

@twindad800 We're sorry we've left you with this impression. We see your DM and we'll respond momentarily.

never had such a subpar, not worth a dime airline experience like flying DCA to CLE on @AmericanAir today. For 2hrs we got “30 more min” delay announcements as they changed tires. Then we board, pull back, just to sit another hour on the tarmac w/NO AC bc of fuel imbalance🧵

@AmericanAir how do I speak to someone in customer relations?

@AmericanAir If my loyalty was important, there would be a way for me to TALK to customer relations.

@AngryGnome2020 Your loyalty is very important. Customer Relations has your details and will be reaching out.

@AmericanAir I am an Ep level flier from last year. I nearly have it this year. This trip and the last have been so bad I have reached out to United for a status match. If you don’t care enough to give your top level fliers a customer service number, you don’t want my business.

@AmericanAir And my business?

@AngryGnome2020 We understand your frustration, and we apologize. Rest assured our Customer Relations team will reach out to you as soon as possible. In the meantime, we appreciate your continued patience.

@AmericanAir So you are writing me off?

@AmericanAir It is a really simple question. If executive platinum can speak to someone in customer relations, who can? What does the spend look like for that?

@DoctorVive I remember global cooling. I remember the hockey stick graph (google it). Gore said we should be dead by now. And I should believe you now? Wait. It was climate change a few years ago. Are we back to global warming?

this is only the beginning if we do not phase out fossil fuels

@AmericanAir Nothing like talking to a bot.

@AmericanAir They didn’t the last two times I used the form. Once again, if $50k isn’t enough for a phone call, how much do I have to spend? My next stop if the dept of transportation. And any other gov agency I can find.

@AmericanAir Just tell me how much I have to spend to be worthy of a phone call.

The Customer Relations Team will correspond with you via email, and if they need to reach out, your designated case agent will contact you via telephone. They do not have a direct contact number for the department as they work with cases submitted via email or through the website.

@AmericanAir They didn’t answer once and I got a form letter before. How much do I have to spend to be importany enough for a phone call? Why don’t I get to decide what is important enough to talk to someone?

@AmericanAir Why don’t you have a number I can call? If you treat a EP like this, I would hate to be a vacationer who flies once a year on your airline.

@AngryGnome2020 It sounds like you're talking about our Customer Relations team. That's correct, there isn't a phone number to contact them. If you complete the online form here bit.ly/AA_CR, you can request that they give you a call.