Annette Franz, CCXP

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Annette Franz, CCXP

Annette Franz, CCXP

@annettefranz

CEO @CXJourney Inc. | Consultant, #KeynoteSpeaker, #Author | #culture #leadership #employeeexperience #customerexperience

Orange County, CA Katılım Ekim 2010
15.9K Takip Edilen25.3K Takipçiler
Annette Franz, CCXP
Annette Franz, CCXP@annettefranz·
Culture Isn't Fluff: It’s Your Operating System buff.ly/rDKpYiT Built w/intention & measured with rigor, #culture becomes one of the most powerful levers a biz has to drive customer satisfaction, employee retention, operational efficiency, revenue growth.
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Annette Franz, CCXP
Annette Franz, CCXP@annettefranz·
AI Is Only as Good as the #Culture It Operates Within buff.ly/Z98wfi9 #AI has the power to transform #customerexperience. But if ur not managing its impact intentionally – across strategy, data, ethics, execution – it can just as easily damage your brand as elevate it.
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Annette Franz, CCXP
Annette Franz, CCXP@annettefranz·
The Multiplier Effect of EX: How Internal Investments Drive Results buff.ly/EWsd3fF When #employees r engaged/equipped/empowered, their performance amplifies outcomes beyond job descriptions. The return on EX investments compounds; they shape cust interactions every day.
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Annette Franz, CCXP
Annette Franz, CCXP@annettefranz·
The Sunday Scaries Test: Why Your Employees Dread Monday Morning (And What It's Costing You) buff.ly/ZSxlLSj We explore blind spots leaders have abt #culture, the three-pillar framework for #employeeunderstanding, and why listening is the foundation of sustainable success
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Annette Franz, CCXP
Annette Franz, CCXP@annettefranz·
Canary In Coal Mine: Early Warning Signs From The Inside buff.ly/YMQYtqn Describes person, behavior, signal that acts as an early indicator of trouble in a system or environment. The canary doesn’t cause the problem; it reveals it early. Ignore it & ur walking into danger
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Annette Franz, CCXP
Annette Franz, CCXP@annettefranz·
Gemba Walks Don’t Fail. Leaders Do. buff.ly/SgCNMHE After ur next #Gemba walk, what stops, changes, improves as a result? If nothing changes, cancel the next walk & invest that time in repairing trust, redesigning decision paths, and removing structural friction. #leader
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