Ashes of Creation Support

😱 PSA on Recruitment Job Scam Advisory 🔗 Read here: bit.ly/PSARecruitment… TLDR - our recruiters will NOT: ▪ Use personal emails ▪ Ask for personal info (ssn, $, etc.) ▪ Interview over messenger

@KrazyRhyno @AshesofCreation Thanks for sharing this with us! We shall share this with the team. 💪

Tonight we found a section of Steel Bloom where you fall through the floor. Managed to escape by mounting, and dismounting mid jump. @AshesofCreation @AoCSupport

@TheCrook77 @RyanMDorsey23 @AshesofCreation Our support team is currently working through a high volume of tickets. We appreciate your patience and understanding while they assist everyone as quickly as possible.

@AoCSupport @RyanMDorsey23 @AshesofCreation I have the same issue, support ticket is still not answered.

@AshesofCreation Haven’t been able to login for weeks I’ve downloaded the game several times and verified the files. Still won’t let me login

@kiozumi102 @AshesofCreation Hello there! Please submit a ticket to our customer service team, and they will assist you. support.ashesofcreation.com/hc/en-us/reque…

@AshesofCreation how to fix help me

🐟 👀 Looking for fish? Keep your eyes on the sky. The birds will reveal where the underwater “treasure” lies. Have you been enjoying fishing on Verra so far?

@SiCkL3r @AshesofCreation Our support team is currently working through a high volume of tickets. We appreciate your patience and understanding while they assist everyone as quickly as possible.

@AshesofCreation About how long should it take for us to get a response to a ticket sent to support?

@GamingDrea475 Thanks for sharing! The team is looking into this.

@AoCSupport can we please fix the mobs and hunts spawning on the top of trees in the desert. I understand that mobs spawn from the air, and drop to the ground, the trees are nets at the moment and cannot be traversed. Missed out on easily 50 hunts last night... Thanks

@pale_n_lazy If you are still experiencing this issue, please submit a ticket! support.ashesofcreation.com/hc/en-us/reque…

@AoCSupport Are you guys working on a fix for the log in issue created by this mornings patch?

@birkezgulelim Have you tried using the unstuck command from the main menu?

@AoCSupport This happens when I launch the game. Then the game closes. When I try to launch it again, I get stuck in a waiting period. When will this problem be solved?

❄️ Due to the holidays, ticket response time will be delayed from December 20, 2025, until January 3, 2026. 🤗 We appreciate your patience and will chat with you all in the new year!

@GreyGamer77 @AshesofCreation Our team is working hard to resolve and answer tickets and appreciates your patience as we work through them. 🤗

@AshesofCreation I can’t even log in and play. Kept getting a verification error. Had trouble linking steam account for some reason, finally got linked and was able to log in once and back to being locked out with the verification error. Put in a ticket but no response as of yet.

@AshesofCreation We are looking into the website issues that some of you are experiencing and working on fixes. Thank you for your reports and your patience.

@AshesofCreation Our website is now back online! We will continue monitoring. Please report any issues you encounter. Thank you all for your patience and understanding.

We’re aware of the current @ashesofcreation website issues and are actively working to resolve them as quickly as possible. Thank you for your patience.

The @AshesofCreation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

The @AshesofCreation website will come down today, Wednesday, December 10, 2025, at 7:00 AM PT, for web updates. Estimated downtime is 3 hours. We appreciate everyone's patience during this time.

The @AshesofCreation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

The @AshesofCreation website will come down today, Tuesday, October 28, 2025, at 8:00 AM PT, for web updates. Estimated downtime is 4.5 hours. We appreciate everyone's patience during this time.

The @AshesofCreation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.