David Diokno, Ed.D

“Life isn’t about how many breaths you take, but about the moments that take your breath away!” Live life to the fullest! #shotoniphone

It is with great disappointment that I write about my experience with the Fuel Rewards support team. I received the email on 4/28 that the Fuel Rewards program would be transitioning. On 4/30, my account stopped working and I immediately sent an email to support and received the automated message that they would get back to me in 3-5 days. They did not get back to me. I tried to use my Fuel Rewards and it said account not found. I called the support number and they told me to open another ticket (which I did), and someone would get back to me. No one got back to me. I called again and was told that my account no longer existed and that I must have deleted it (which I didn’t) and would need to open new account and re-earn Platinum status, they could not reinstate it (even though I had all of my emails *and shared one with them* indicating my status and account). I asked to speak to a supervisor and was transferred to automated music and was never connected. I am extremely frustrated and disappointed in Shell and the Fuel Rewards program. I have missed out on quite a few discounts (Platinum and T-Mobile), because my account was disabled. It is my hope that Shell will have a better strategy to support customers who run into issues with their accounts during this transition, and not shift the blame on the customer. @Shell @FuelRewards

@Shell @FuelRewards It is with great disappointment that I write about my experience with the Fuel Rewards support team. I received the email on 4/28 that the Fuel Rewards program would be transitioning. On 4/30, my account stopped working and I immediately sent an email to support and received the automated message that they would get back to me in 3-5 days. They did not get back to me. I tried to use my Fuel Rewards and it said account not found. I called the support number and they told me to open another ticket (which I did), and someone would get back to me. No one got back to me. I called again and was told that my account no longer existed and that I must have deleted it (which I didn’t) and would need to open new account and re-earn Platinum status, they could not reinstate it (even though I had all of my emails *and shared one with them* indicating my status and account). I asked to speak to a supervisor and was transferred to automated music and was never connected. I am extremely frustrated and disappointed in Shell and the Fuel Rewards program. I have missed out on quite a few discounts (Platinum and T-Mobile), because my account was disabled. It is my hope that Shell will have a better strategy to support customers who run into issues with their accounts during this transition, and not shift the blame on the customer.

@Shell @FuelRewards It is with great disappointment that I write about my experience with the Fuel Rewards support team. I received the email on 4/28 that the Fuel Rewards program would be transitioning. On 4/30, my account stopped working and I immediately sent an email to support and received the automated message that they would get back to me in 3-5 days. They did not get back to me. I tried to use my Fuel Rewards and it said account not found. I called the support number and they told me to open another ticket (which I did), and someone would get back to me. No one got back to me. I called again and was told that my account no longer existed and that I must have deleted it (which I didn’t) and would need to open new account and re-earn Platinum status, they could not reinstate it (even though I had all of my emails *and shared one with them* indicating my status and account). I asked to speak to a supervisor and was transferred to automated music and was never connected. I am extremely frustrated and disappointed in Shell and the Fuel Rewards program. I have missed out on quite a few discounts (Platinum and T-Mobile), because my account was disabled. It is my hope that Shell will have a better strategy to support customers who run into issues with their accounts during this transition, and not shift the blame on the customer.

@khsTF Way to go Kennett! Great effort by all!👏🏽🎉🥰

Medal Winners at JV Champs: Elizabeth Berhardt,Dana Diokno, Ella Johnson, Penelope Leonard, Charlotte Mack, Abigail Rosenberg, Iris Wells, Alexis Barlow, Gaia Giuffrida. Awesome work Ladies !!

@PrincipalJRodia Wow! Love it! Great job @KathyGiangiulio Thanks for sharing @PrincipalJRodia !

Check this out. @AppleDrD

Proud dad moment, way to go Dana!🥰🙏🏽

@amandamatarese @KammasKersch @jshoja Yay, outstanding @amandamatarese !

I did it. I wasn’t successful at first, but I brushed myself off and kept going. Many thanks for the inspiration which led me to loving edtech @KammasKersch @AppleDrD @jshoja & special mention to Dr. Fred @ UD #ade2023 #AppleEDUchat #edtech

Did you know that you can install/run iPhone and Pad apps on your mac? Here's how... macworld.com/article/615147…

We are proud of our son, whose fraternity at the University of Michigan, Sigma Nu, is hosting one of the largest collegiate philanthropy events in the nation. If you would like to contribute or learn more, visit: sigmanu.crowdchange.co/29832/page/452…

What great advice! Such common sense, but things that most people often neglect or forget about! I especially try to live by the “sincere”, and “timely” tips! potentializellc.wordpress.com/2022/12/26/2-4…

Beware of @UpsieHQ false coverage claims. A disappointing experience with a headphone claim. Filed claim & was told it was covered. Didn't hear back, called them, & was told that it was not covered (it should have under ADH)! Buyer beware! #Upsie #FalseAdvertising

@MrsKylieHand @Stringtheoryedu @Apple @EquityMaps @stephycostello @gregbeidleman @1phltech @MrsKylieHand so great seeing you at @Stringtheoryedu . It was truly a magical day watching the students lead and learn! Thanks for attending, and thanks for the great photos!

Had an invigorating Wednesday at @Stringtheoryedu learning from students about @Apple tech integration & its ability to empower. One said his teachers help nurture his passions💫💛I got to attend architecture class, solve system equations in math, & see @EquityMaps in action!📐➕