Aquila Center for Cruise Excellence

Build with communities, not for them. The most meaningful experiences are shaped by the people who live the story every day. That’s what guests remember. #cruise #tourism

@ACCACruise And we all agree!

Danielle at Aquila Center for Cruise Excellence (@AquilaCCE) captured this spirit beautifully in her recent post: linkedin.com/pulse/magic-mi…

As we head into our busiest days, we want to take a moment to acknowledge the people who make the difference — those behind the scenes and on the frontlines ensuring every guest experience feels seamless 🙌

Aquila’s Living Lab is in motion in Saint John, New Brunswick — turning every ship day into a chance to learn, adapt, and elevate the guest experience. Discover how this on-the-ground initiative is shaping the future of cruise tourism: cruiseexcellence.com/aquilas-living…

Smiles All Around 😁 Nothing but good vibes at Welcome Plaza on Tuesday! FCCA delegates and local partners lit up the night with smiles, laughter and shared moments. #PAMAC2025 #FCCA #OneHappyIsland #CruiseConnections

Last month at Seatrade, the energy was high — and so was the focus on elevating service across the cruise industry. FCCA’s official training partner, the Aquila Center for Cruise Excellence, has been at the forefront of that movement, helping destinations across the Caribbean and Latin America strengthen their guest experience, enhance sustainability, and stay ahead of the curve. In this clip, Aquila’s Melanie Colpitts shares why consistent training is making a difference — and how destinations are stepping up to meet the evolving needs of the cruise sector. #STCGlobal #CruiseExcellence #FCCA2025

🇻🇨 New Energy, Unique Experiences – St. Vincent & the Grenadines Shines at Seatrade 🚢 Annette Mark, CEO of the SVG Tourism Authority, made her #STCGlobal debut in Miami with impact! As a Strategic Partner of the FCCA, SVG is leveraging high-level meetings to attract cruise passengers seeking one-of-a-kind, heritage-rich experiences across this beautiful destination.

Aquila Center for Cruise Excellence @AquilaCCE + Gondens International Advisors are teaming to boost South America cruise tourism. Their partnership will focus on strategic projects, training/capacity-building, industry insights/promotion. #cruisenews seatrade-cruise.com/ports-destinat…

Now that’s a power team! 💥 What a great week at Seatrade Cruise Global! Pictured left to right: Michele Paige, CEO of FCCA; Marc Melville, CEO of CHUKKA Caribbean Adventures – a longstanding and cherished FCCA Platinum Member; Beth Hatt, Founder and Partner at the Aquila Center for Cruise Excellence – the official training partner of the FCCA; and Adam Ceserano, President of FCCA. Collaboration like this continues to drive cruise excellence across the Caribbean and Latin America. #STCGlobal #FCCA #CruiseTourism #CruiseExcellence #PartnershipsThatDeliver

The FCCA’s official training partner, Aquila Center for Cruise Excellence, was ever-present at Seatrade Cruise Global in Miami last week, continuing their mission to elevate service standards across the industry. Pictured here, the Aquila team connected with Willianette Robles, the newly appointed Executive Director of the Puerto Rico Tourism Company (center), and Crystal Bell, PRTC’s Air and Cruise Access Director (second from right). From left to right: Melanie Colpitts, Beth Kelly Hatt, and Melissa Villarreal-Martinez of Aquila. #STCGlobal #FCCA2025 #CruiseExcellence #TrainingMatters

We completely agree, @AquilaCCE! Atlantic Canada is home to incredible storytellers who make every tour an experience to remember. Our region’s hospitality shines through the guides who share the stories, culture, and character of each destination with visitors.

This International Women’s Day, we celebrate the remarkable women whose leadership, expertise, and dedication make Atlantic Canada a premier cruise destination.

Canada’s New Brunswick Lead the Way in Tourism Training as Aquila Expands Service Excellence Programs Across the Caribbean travelandtourworld.com/news/article/c…

Port Saint John marked the start of the 2024 cruise season yesterday with the arrival of the MSC Cruises MSC Meraviglia. This season, @PortSaintJohn expects to welcome 76 vessels and over 240,000 guests and crew to the beautiful Bay of Fundy.

Congratulations to the @CTPuertoRico for being honored with the first ever “Aquila Whalesong Award” for Excellence in People Investment! Presented by the @AquilaCCE, this award celebrates organizations dedicated to nurturing talent and fostering growth within the tourism sector.

@feelgoodsj Aquila of on St James

There’s an alarm going off uptown for the last hour. I can’t tell for sure but, 40 King, I think it might be you. I didn’t readily see anything out of order…well except for the alarm… but this is me trying to get a hold of you.

Happy September!!! 67 cruise ships in 67 days! LET'S DO THIS! 🤩 #PortSaintJohn #cruiseseason

.@CTPuertoRico becomes the first delegation to the Living Lab @AquilaCCE in @PortSaintJohn to learn about best practices for cruise tour operations. Attendees include 12 representatives of six tour operators from Puerto Rico. #cruisenews tinyurl.com/2vbj4dn7