Artix Support

ATTENTION - Due to Hurricane Ian affecting Florida as early as 9/27/22, Artix Support tickets for all games and HeroMart will be delayed until all team members are able to safely access the Internet again. We appreciate your patience and understanding due to this, thank you!

Hello everyone! This is a friendly reminder - if you need to contact @ArtixSupport, please do not spam your ticket, update it multiple times or open multiple tickets as this causes delay and confusion on our part and prevents us from responding to you as a soon as we can. Thanks!

@fletcher_jevon @winnie_AQ3D Hello! We aren't sure who this is, as only our team led by @Nythera_AE can assist Artix players with any issues related to the games, their accounts, etc. We don't offer support such as account recovery via Insta - please be wary of hackers and scammers!

Just tried to log into my AQWorlds account only to find out that I've lost the password and can't reset it due to the email account I made it on being defunct for almost 10 years. ...might have to contact player support on this one.

HeroMart holiday skeleton crew + shipping/processing updates. Read the full post in the Design Notes at artix.com/posts/HM-28Dec…

Hello all! Artix Support will be off for the holidays from the 24-26th to spend time with our families. Tickets will be responded to again starting on the 27th. Happy Holidays and THANK YOU so much for your patience and support! Stay safe out there! <3

For clarity, the calendars are now in stock and pre-orders are now processing!

For any Dungeons & Doomknights Kickstarter backers - BackerKit will be unavailable for approximately one hour on Wednesday, Dec 15th from 5:00pm PT. Thank you!

Hello everyone! This is just a reminder that if you have an account or payment issue and then choose to respond to your support ticket in a disrespectful and inappropriate manner, then we may not be able to assist you further. We don't tolerate abuse for any reason. Thank you! <3

We have received reports that some upgrades made using DragonPay are not being awarded. We are investigating this issue now and will update everyone as soon as more information is available. AQ.com

Hello! A PSA regarding Artix Points Gift Certificates as the holiday season is here! You DO NOT need access to someone's account if you want to give them a gift certificate. All you need to give them is the gift code emailed to you after you make your purchase. Thank you!

Hello everyone! Please read the Design Notes regarding the free ACs 13th Birthday gift - aq.com/gamedesignnote…. The ACs will begin awarding on October 8th. They have not started yet, please be patient. Thank you!

@HaidoAe @Alina_AE @ArtixKrieger @SoraToHoshi Hello! We did already respond to this player via Twitter. We are also always available to contact via artix.com/contact if there are any questions. We can confirm that the moderator was doing their job and investigating reports. Thank you!

@iamdonsword Hello! This has been reviewed and the moderator was doing their job to investigate reports of possible botting. It was determined you were not botting and you were not banned. We do suggest players use characters with different names to prevent confusion like this. Thanks!

I was farming for some daily drops for my main and alts when I get stalked by a moderator because they have nothing better to do these days. I get teleported in prison-1111 meanwhile getting accused of botting without any proof.

Hello! Check out this great video by @GoldRavenAE for questions about AQ3D bans: youtube.com/watch?v=O1CCaM….

@JesterParallel @ArtixKrieger @DageTheEvil We definitely don't recommend posting screen shots of private support tickets here, especially as your email is shown. Nythera did address your issues and needs more information, she will check to see if you replied by today or tomorrow. Thank you!

@ArtixSupport @ArtixKrieger @DageTheEvil I'm doing it but they're not giving me solutions, just diverting the main topic I'm talking about :(

@ArtixKrieger @DageTheEvil The thing is that last year I bought the 2020 Artix Calendar collector edition collection and I received my code etc ... and they charged their $ 42 dollars

Want to help keep AQWorlds safe and fun? Apply to be a moderator today! - aq.com/gamedesignnote…

Hello everyone! We just wanted to remind players this holiday season that any abuse toward our team or any staff is absolutely not tolerated for any reason. We understand sometimes issues can be frustrating, but it is never okay to use profanity or threats. Thank you!

This is friendly reminder that HeroMart is still experiencing delays due to the COVID-19 pandemic, here is more info - heromart.myshopify.com/pages/covid19. These delays can happen on our end, with USPS/UPS Innovations, customs and/or your local post office. Please be patient! Thank you!

Dear Players! Zohrah really would like you all to read this: aq.com/lore/guides/pr… Undo is not a refund. Please use the correct form! Thank you!