AshcombeEstate

Once again no mains water in Ashcombe EX7 0QD yet again following a minor power cut Why are SWW SO USELESS?

@SWWHelp The entire area. Check your notes. Appalling service. Go and reset the pump which fails every single time. 20 failures a year.

@AshcombeC Hi, can you please private message us your full address and we can have a look into this for you? - Ellie

@SWWHelp no water for the second day running in Ashcombe EX7 0QD. @MartinWrigley

@SWWHelp as usual no water anywhere in Ashcombe EX7 0QD sort it out! @MartinWrigley

@swwhelp Once again (14 times in 13 months?) no water in Ashcombe EX7 0QD/ EX7 0GU. Just logging it yet again ref 0015460988

The @addingtonfund Farmhouse Breakfast at Ashcombe Village Club raised £2,700 with supporters scoffing down 75 Full-English Breakfasts Thanks to all our helpers and @shepherdshackcatering for cooking all the grub. #addingtonfund #ashcombeestate instagram.com/reel/DHEp0qtOE…

@SWWHelp the 15th water outage in Ashcombe EX7 0QD in 15 months. Please send a water bowser up for this ignored community asap. Don't ask for the property name.... it's the entire area. Try harder.

@SWWHelp We have the same conversation every time this happens. It is area-wide.

@AshcombeC Good evening, if you could please private message us your full address and we can look into this for you? - Ellie

@SWWHelp no mains water in Ashcombe area EX7 0QD yet again

@SWWHelp the mains water supply pump to the entire village of Ashcombe EX7 0QD has been tripped yet again (13 times in 13 months) despite being assured by SWW that a restart system was im place after numerous complaints over 7 years Stop lying about fixing it.

@SWWHelp After 12 outages in 12 months I'm not surprised you don't hear from some vulnerable residents. They don't have the energy to keep ringing the hopeless SWW... what's the point when you DON'T DO ANYTHING!

@AshcombeC I can completely understand your frustration, and this will be resolved as soon as possible. I have checked with my colleagues and we have not received any contact from vulnerable customers regarding their care being an issue, as this would be something we would prioritise.

@SWWHelp utterly useless. Reported the entire EX7 0QD area outage last night. Today you called asking if it was fixed. But without an engineer it's not going to be is it? All the other calls are also not being answered. Need a bowser now. Next is legal action

@SWWHelp So SWW have a faulty database. What a surprise. SWW also failed to notify over 40 households of planned works today. SWW have made no alternative provision for this outage. No bottles, one tiny bowser. Failing a community for +36 hours is negligence and zero duty of care.

@SWWHelp We asked for bowsers on site. This has not happened. 24 hours no water. We now have paying holiday guests leaving. Disabled people unable to be looked after. We will look to recover lost income and compensation from SWW.

@AshcombeC Unfortunately as it is to do with an electric fault this is not something we can resolve ourselves, once National Grid has attended and the issue fixed, supplies should return as normal - Kendall

@SWWHelp It's really not good enough Kendall. No water 12 times this year! 23 hours this time. National Grid are brilliant at reacting quickly to issues. SWW are not. We need the bowsers this evening. Not one tiny one which wouldn't touch the sides.

@AshcombeC We ask questions to ensure we have the relevant information needed to assist with your query - unfortunately the issue causing this is due to an electrical fault and we are waiting on attendance from National Grid to be able to resolve this - Kendall

@SWWHelp We as a community are appalled by SWW's slapdash attitude to supply. We are cut off multiple times a year. The issue is never fixed with the pump yet you pretend it is a new problem every time. This has been going on for several years. #ofwat

@AshcombeC Due to a third party electrical fault at our Pumping Station, some customer are experiencing low pressure or loss of supply. If you can sent us your details, we can raise a delivery request for you. -Kaylee

@SWWHelp I gave you the postcode. It is an entire village. Still without any water after 20 hours. Please use common sense

@AshcombeC Hello, As I mentioned, we would need your address to look into this further -Charlotte

@SWWHelp NO Water in Ashcombe EX7 0QD yet again. 12 times this year. Ffs SWW.... UNBELIEVABLE. Has to be the worst utility company in the UK.

@SWWHelp no water in Ashcombe EX7 for the 9th time in 12 months. @MartinWrigley The issue keeps happening. Nothing is done about it.