Ask BMD

@jomama4367 Hello, please DM us so that we may keep your information private. Thanks

@AskBMD I'm needing help with my Bank Mobile login information. I have a disbursement from Liberty University but I can't remember my login or password. If you can email me at johannahass9@gmail.com it would be greatly appreciated.

@tydo83 Hello, please DM us so that we may keep your information private. Thanks

Hi @AskBMD, my account seems to be blocked after I used a VPN. Could you please help me look into this? Thanks!

@Jeffrey3e7 We have responded to you via DM. Thank you.

@AskBMD @AskBMD I’ve been calling the Resolutions Team but no one is picking up. Please help me regain access to my account so I can update my refund preferences.

As of 7:30 pm ET the global vendor outage has now been resolved, and our mobile and web application is now available to access. We apologize for any inconvenience and appreciate your patience.

@Jeffrey3e7 Good evening. I can help you. Please DM us to keep your information private. Thank you ^Mike

@AskBMD Hello @AskBMD I’m a college student I need urgent help—my account kept saying login blocked and I can’t access it. Please assist.

@defaria_jo4837 @bouie_99 Good evening. I can help you. Please DM us to keep your information private. Thank you ^Mike

@AskBMD @bouie_99 Hello,I still have the same problem Please assist me as well

@AskBMD I can’t get into my account. Any help?

@defaria_jo4837 Please DM us to keep your information private. Thank you, Sharon.

@AskBMD Hello,My name is Jose Defaria a student at National University. Earlier today I was trying to update my bank Info but I received an email that my account has been restricted due to suspicious activity.Kindly help me on that.I was the one performing it

@DorothyDavzfce Hello, please DM us so we may keep your information private. Thanks

@AskBMD why do I get this message when I try to login

@Carolina21105 Hello, please DM us and we will assist. Thanks

@AskBMD Hi I can’t get into my account because I changed my phone number.

@bevll16 Hello, please check your DM's. Thanks

@AskBMD Helloooo I messaged again no one has responded

Due to a vendor outage 10/29/25, our mobile and web apps are unavailable. We are working to resolve the issue and will provide an update once the issue has been resolved. You may continue to use your debit card. We apologize for any inconvenience.

@bevll16 Hello, please check your DM's. Thanks.

@AskBMD can you answer my dms🧍🏻‍♀️

@whooo_cosplay Hi. We will continue to help you via DM. ^Mike

@AskBMD login got blocked?

@David_j12190 Hi David. We have responded to your DM and will continue to help you there. ^Mike

@AskBMD Hi, i am unable to login to my bank mobile account to change my direct deposit info due to the fact that i currently have no working phone number. I need to be able to change my direct deposit info order for me to be able to recieve the fafsa refund that i am supposed to

@naturallyMe1495 Hello, please check your DM's. Thanks

@AskBMD Hello, I have a Banking mobile account that I can’t get into due to not being able to get the security code sent to my phone, I have a new phone number but I can’t change it though the app or website without the code, I DM you

@TrevorYoung26_ Hello! Please send us a private message. Thank you, Sacha.

@AskBMD where is my refund? Still says pending but all my friends have gotten theirs in the bank already.

@GiselleD87 You're Welcome! Best, Sacha.

@AskBMD Thanks for the response. I received it 🙏🏾

@jkelleyknows Good morning. Please DM us to keep your information private. Thank you ^Mike

@AskBMD stop holding funds. This ongoing delay is unacceptable. BankMobile consistently fails to release funds in a timely manner. My funds were received last week, yet your system still shows them as “processing,” which clearly indicates the delay is on your end. Send my $

@ChelleStar39439 Good morning, please DM us so that we may keep your information private. Thanks

@AskBMD Hi, I’m reaching out because I’m trying to understand why my dispute is taking so long. It feels like I’ve been waiting for a while now, and I keep receiving the same update without any real progress or explanation. First Carolina Bank and Case No. 01975251 f

@GiselleD87 Hello! Please private message us. Thank you, Sacha.

@AskBMD Where is my refund?

@Cupcakexubl Hello, please DM us so that we may assist and keep your information private. Thanks