Blockchain Support

🚨 We’ve refreshed our look. Brands evolve, and so do we 🚨 You may’ve notice: 🔴 A new red identity ✍️ Updated fonts, icons & illustrations — More flexible use of “.com” We’re still Blockchain.com, just easier to spot, remember, and recognize. You can expect to see these updates reflected across our app, website, emails, and social channels. These changes are part of our official brand evolution and should not be confused with fraudulent activity. If you ever suspect fraud, please remember: Blockchain will never DM you or call you. For official support, submit a ticket at support.blockchain.com

Hi, We understand how frustrating restoring your account can be, and we want to help you with this. In order to locate your account, could you please share your support ticket number so we can check the status of your request? If you don’t have one yet, kindly submit a ticket at support.blockchain.com so our team can assist you. Best regards, Blockchain Support

@AskBlockchain Good morning, pls I wanted to restore my blockchain account that I have lost the seed phrase and I came here and you demanded for some documents which I sent. After here it was Gmail again and I submitted them. But since then I have not heard anything from them.

@AskBlockchain Hey blockchain support, I'm having trouble accessing my account. Can you help me out?

Hi Obinna, Thank you for complying and we appreciate you working with us through this. We want to inform you that we have processed your request for your custodial account and updates were provided to your ticket #6773958. Please check your email linked to this and reply to us if you have additional concerns. We're always here to help. Kind regards, Blockchain Support

Dear @Blockchain, Further to your recent communication, I confirm that I have completed and submitted all requested verification requirements, including the selfie with my ID and handwritten authorization note, in full compliance with your instructions. Kindly acknowledge receipt and proceed with the necessary steps to finalize the review and ensure the prompt transfer of my funds, including the resolution of my previously pending transactions and my defi wallet. I appreciate your timely attention to this matter and look forward to a swift resolution. #Blockchain #Crypto #CustomerSupport

Months later and @blockchain still hasn’t fixed my restricted account or released my pending BTC transactions. This level of incompetence is unacceptable. Either resolve this or explain why users’ funds are being withheld @AskBlockchain

Hi, We're sorry to hear that your deposit has yet to be completed and we want to make sure that this is addressed. In order to do this, please provide your ticket number so that we can locate your account. Alternatively, you may submit a ticket at support.blockchain.com so that we can further review your concern. Best regards, Blockchain Support

@AskBlockchain Sol deposit has been pending for a week now even after being completed onchain

💰Need to cash out from your Blockchain.com Account to a card? Our step-by-step guide walks you through supported methods, limits, and what to check if you experience any issues . Read here: support.blockchain.com/hc/en-us/artic…

Hi, Thank you so much for your patience while we resolve your concern. Through your cooperation, we have now completed our process and have provided you an update by email regarding your ticket 6450161. Please check your inbox and let us know if you have any other questions. Kind regards, Blockchain Support

@AskBlockchain My ticket number is - 6435297.. please I got an email saying they couldn’t verify my identity . And for real I think my country passport is now expired .. I have a new update passport but the app and browser is not allowing me to upload my new passport for verification. Please

🚨 We’ve refreshed our look. Brands evolve, and so do we 🚨 You may’ve notice: 🔴 A new red identity ✍️ Updated fonts, icons & illustrations — More flexible use of “.com” We’re still Blockchain.com, just easier to spot, remember, and recognize. You can expect to see these updates reflected across our app, website, emails, and social channels. These changes are part of our official brand evolution and should not be confused with fraudulent activity. If you ever suspect fraud, please remember: Blockchain will never DM you or call you. For official support, submit a ticket at support.blockchain.com

Hello Obinna, Thank you for following up. To clarify, we can only process a refund if the funds are held in the Trading account (custodial account) which is what we already processed. Please note that only a wallet owner has access and full control over the DeFi wallet (non-custodial), and any funds held inside it. By design, we don't have access to users non-custodial Defi wallets, or funds. This means only you can move those assets by logging in to your Wallet using your email/wallet ID with your Password or 12 word phrase. Feel free to let us know if you have any other questions.  Kind Regards, Blockchain Support

@AskBlockchain @blockchain Dear Blockchain Support, I have fulfilled all verification requirements for ticket #6773958 and provided all requested documentation in good faith. However, my funds have remained pending since February, and your latest response indicates a refund process with no clear timeline. This level of delay is deeply concerning and does not meet expected financial service standards. If this issue is not resolved within a reasonable timeframe, I will proceed with formal escalation through relevant financial regulators and consumer protection authorities. I urge you to treat this matter with urgency and provide a definitive resolution timeline immediately.

Hi Abdo, We're sorry to hear you're having trouble reaching our support team! Here's how to contact our support: On the web: Make sure you are signed in to your account first, then look for the discussion bubble icon at the bottom right of the page, click on it to create a support ticket directly from there. On the app: Head to your Trading tab, scroll down and you'll find the Support Center from there you can easily create a ticket. Once your ticket is created, please share the ticket number here so we can follow up. We're here to help! Best regards, Blockchain Support

@AskBlockchain I don't know how to contact support. Every time I call, it asks me to click to call and asks me to register. I register and click on support. It tells me to register and I am already registered. This continues more than 5 times in a row. Enter your email and click Support.

Hi! Thanks for reaching out. We apologize for the experience you’ve having with the withdrawals and want to look into this further. Since we cannot find an account linked to your review, please visit support.blockchain.com to open a support request. If you already have a ticket number, please include it in an update to this review so our team can look properly into your case. Best regards, Blockchain Support

@AskBlockchain My withdrawal has been pending for days , if this is not resolved immediately

Hi Abdo! Thanks for reaching out. We apologise for the experience you’ve had with your credentials and want to look into this further. Since we cannot find an account linked to your review, please visit support.blockchain.com to open a support request. If you already have a ticket number, please include it in this thread, so we can look into it properly. Best regards, Blockchain Support

@AskBlockchain I've been trying for two full years to access the password or change the transfer names or even see the 12 words, but it doesn't appear.

@_AdamsDavid_ @blockchain Hello Adam David, We’re here to help. Please submit a support ticket via support.blockchain.com and share your ticket number with us here. We’ll make sure to follow up with you promptly. Best regards, Blockchain Support

Please any one who works at @blockchain @AskBlockchain support on tl I need help here ?

@bigGRACE_ Hi, Thank you for your patience while we're looking into your case. Our team has reviewed your ticket and reached out to you on your email linked to ticket 6450161. If you have any questions, feel free to let us know. Kind regards, Blockchain Support

@AskBlockchain After this I got an email from support saying they couldn’t verify my identity. I think it is because my national passport since 2022 is now expired . I am trying to upload my new updated passport , the app and browser are not allowing me to do so .My ticket number is - 6435297

@AskBlockchain this is totally unfair because how do I have a pending withdrawal since last week Friday 20/03/2026, I have submitted everything requested from the team . I have submitted my bank statement, business bank statement, business registration, invoice.

Hi Lucas, We’re sorry to hear you’ve had a difficult experience with your funds, and want to make things right. Unfortunately, we couldn't locate an account with your current details. To help us look into it properly, please submit a ticket at support.blockchain.com or update your review with an existing ticket number. We’re committed to resolving this for you as quickly as possible. Best regards, Blockchain Support

@blockchain I need help with my money since 2021. Help me transfer my money. @AskBlockchain

Hi Abdo, We are sorry for the trouble you're experiencing. We weren’t able to locate your account using the username provided. If you haven’t already, please submit a support ticket at support.blockchain.com and share your ticket number here so we can look into this for you. We are here to help ! Best regards, Blockchain Support

@AskBlockchain I am certain that my password is correct and not incorrect. Why am I unable to log in? This seems to be an issue from your side, not mine, because the account is already linked through multiple methods, yet these methods do not appear when I attempt to reset the password

Hi, We’re really sorry to hear about your experience. We understand how concerning this situation must be. Our team has already responded to you on your support ticket #6160111. Kindly check your inbox for the latest update, as all details and next steps have been shared there. If you have any additional details or updates, please make sure it with us. We will be happy to assist you. Kind regards, Blockchain Support

@blockchain @AskBlockchain Fraud exchange shameless support of blockchain exchange. There was a software glitch at blockchain exchange and he was not taking any responsibility for my BTC loss from their exchange. #bitcoins #cryptoscams #bkockchain #coinmarketcap #coinbase

If you're not buying crypto when the Fear and Greed index is at extreme fear, you basically believe that crypto's dead. So either it's the best time to be buying, or crypto is dead. Pick one.

Hi, Thank you for raising this! We’ve pinged our team regarding your withdrawal. We’ll review it and get back to you with an update as soon as possible here and in your email adress linked to ticket #6447792. We appreciate your patience in the meantime. Best regards, Blockchain Support

@AskBlockchain @AskBlockchain my withdrawal is still pending

@AskBlockchain you guys are holding my funds for over 24 hours Your support team on the app are saying a lot of crap I need my funds released.. your service is shitty

Good news! We’ve reviewed your case under ticket #6447792, and there is now an important update available for you. Please check your inbox as soon as possible for the latest information regarding your request. If you have any further questions or need additional assistance, feel free to reply here, we’re here to help. Thank you for your patience while we worked on this. Best regards, Blockchain Support

@AskBlockchain #6447792

Hi Laurence, We’re really sorry you’re experiencing this — we understand how concerning this can be. This is a scam. Blockchain.com Support will never ask for your Secret Recovery Phrase or contact you via Telegram. Please do not share any sensitive information. We recommend blocking and reporting that account. You can report it directly to Telegram here: #p-hay-contenido-ilegal-en-telegram-como-puedo-quitarlo-de-ahi" target="_blank" rel="nofollow noopener">telegram.org/faq#p-hay-cont… You can also learn how to stay safe here: support.blockchain.com/hc/en-us/artic… Best regards, Blockchain Support

@AskBlockchain Why is support on telegram requesting for my seed phrase to resolve an issue @blockchain @AskBlockchain @CryptoHelpGuide

Thanks for sharing that with us. We appreciate it. For transparency, we don’t handle support via DMs. Please share your ticket number here so we can assist you further. No worries. Ticket numbers are safe to share publicly as they are only used within our internal systems. Best regards, Blockchain Support

@AskBlockchain Ticket number has been sent into your DM