Blockchain Support

🚨 We’ve refreshed our look. Brands evolve, and so do we 🚨 You may’ve notice: 🔴 A new red identity ✍️ Updated fonts, icons & illustrations — More flexible use of “.com” We’re still Blockchain.com, just easier to spot, remember, and recognize. You can expect to see these updates reflected across our app, website, emails, and social channels. These changes are part of our official brand evolution and should not be confused with fraudulent activity. If you ever suspect fraud, please remember: Blockchain will never DM you or call you. For official support, submit a ticket at support.blockchain.com

Hi, Unfortunately we weren’t able to locate your request with the details provided here, and I’m really sorry to hear about the situation you’re experiencing. I understand how concerning this must be. Could you please share your support ticket number so we can have the team take a closer look? We’re here to help and will do our best to get this resolved for you. If you don’t yet have a support ticket, please submit a new request via support.blockchain.com so our team can assist you as quickly as possible. Best regards, Blockchain Support

@AskBlockchain @AskBlockchain I need help recovering BTC sent through my blockchain account that never reached its destination where the provided TXIDs don't exist on any block explorer. I put in a request to speak to someone in support but have been waiting all day...

🚨 We’ve refreshed our look. Brands evolve, and so do we 🚨 You may’ve notice: 🔴 A new red identity ✍️ Updated fonts, icons & illustrations — More flexible use of “.com” We’re still Blockchain.com, just easier to spot, remember, and recognize. You can expect to see these updates reflected across our app, website, emails, and social channels. These changes are part of our official brand evolution and should not be confused with fraudulent activity. If you ever suspect fraud, please remember: Blockchain will never DM you or call you. For official support, submit a ticket at support.blockchain.com

Hi Sandra, Thank you for sharing this with us, and I’m really sorry to hear about the difficulties you’ve been experiencing accessing your funds. I understand how frustrating this situation must be. We’ve received your request, and our team is currently reviewing your ticket 6378361. Please rest assured that we’re actively working on it and will get back to you as soon as possible with an update. We truly appreciate your patience in the meantime. Best regards, Blockchain Support

@blockchain The last mail I got .. This is an automated email from Blockchain Support regarding your ticket 6378361

me vs doodles AI me

Hi, We’re really sorry to hear about your experience and understand how concerning this must be. We’d like to take a closer look and investigate this for you. Could you please submit a support request at support.blockchain.com and share your ticket number here? This will help us review your case in detail and assist you as quickly as possible. Best regards, Blockchain Support

@blockchain @HyperliquidX @AskBlockchain Fraud exchange shameless support of blockchain exchange. There was a software glitch at blockchain exchange and he was not taking any responsibility for my BTC loss from their exchange. #bitcoins #cryptoscams #bkockchain #coinmarketcap #coinbase

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Hi, We are sorry to hear that you’re experiencing this issue. We understand how concerning it can be to see an empty balance when trying to send funds. Unfortunately, we’re unable to locate your account within the informations given here on X. Could you please submit a ticket at support.blockchain.com so our team can take a closer look and assist you properly? If you already have a ticket number, feel free to share it with us here so we can follow up. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this for you. Best regards, Blockchain Support

@blockchain I’m trying to send from my wallet the balances is showing empty I need help pls

Hi, Thank you for raising this. We really appreciate you taking the time to share it with us. Please stay vigilant, as scammers may impersonate Blockchain.com through fake emails, social media accounts, or messages. Always double-check the sender’s details and avoid clicking on suspicious links. For your safety, never share your password, verification codes, or Secret Recovery Phrase with anyone — our team will never ask for this information. For more tips on how to recognize and avoid scams, we recommend reviewing this article: support.blockchain.com/hc/en-us/artic… Best regards, Blockchain Support

@blockchain @AskBlockchain just so your aware , scammers are at it again with their fake emails.

Hi, Thank you for reaching out. We’re really sorry to hear about this experience. We understand how concerning and frustrating a pending withdrawal can be, especially after returning to the app. If you already have a support ticket, could you please share your ticket number with us so we can check this for you right away? We’re here to help and will do our best to assist as quickly as possible. Best regards, Blockchain Support

@AskBlockchain It’s been over 15 hours now that I tried making a withdrawal on your platform and it’s been pending. After years I tried using your app and I still have to deal with this frustration

Hi, Thank you for reaching out. We’re truly sorry for the delay and understand how frustrating this situation must be. We appreciate your patience while our team carefully reviewed your case. Please refer to your support ticket #6428140, where we’ve provided our latest update regarding your situation and the use of your account. Best regards, Blockchain Support

#blockchain #blockchainsupport #crypto #liars #scammers #thieves don’t trust a work these muppets say, they steal and hold onto your money when ever they see fit, VIP member, don’t mean shit! Crooks, they need closing down!! @AskBlockchain @blockchain

Hello Tyler, Thank you for bringing this to our attention, and we completely understand how stressful it can be to have a withdrawal pending for this long. We’re sorry for the frustration this situation has caused. We’ve checked in with our teams regarding your case and they’ve provided an update. Could you please check your support ticket #6370376 for the latest information from our team. Best regards, Blockchain Support

@blockchain @toncommunity @blockchain @AskBlockchain @BlockchainAfri_ this another day of me replying , it’s been one month and two weeks since my money been stucked on blockchain to no resolution, please help me I summited all documents!! Help me I’m frustrated 😭 mentally

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Hi Hadir, We’re sorry to hear you’re experiencing this issue with your pending transaction. We definitely want to help resolve it as quickly as possible. Could you please share your support ticket number so we can look into this for you right away? If you haven’t created a ticket yet, kindly submit one through our support page and provide the ticket number here. Best regards, Blockchain Support

@blockchain on my Blockchain wallet I made a withdrawal transaction to my ethereum address it is still on pending now for 73 hours you guys don't seems to work on it Please you guys should defound my money back or complete the withdrawal transaction will my money come back

😎

Hey, Thanks for reaching out, we received your case. We apologize for the delay, as security checks may take some time. We’ve escalated this internally and it’s currently in process. They will follow up with you directly via ticket #6360611, please keep an eye on your inbox for updates. We’re doing our best to ensure this is reviewed and resolved as quickly as possible. Best regards, Blockchain Support

@AskBlockchain I made a transaction and it’s been pending for over 1 Week now it has not been deposited to the address I send bitcoin to work on it and fix this issue please

Hello, Thank you for reaching out, we are here to help. As previously communicated through your support ticket #6365647, we kindly ask that you provide the requested documentation at your earliest convenience. Once we receive the necessary information, we will be able to proceed with reviewing your request and assist you further. We appreciate your cooperation and look forward to resolving this for you. Best regards, Blockchain Support

@AskBlockchain @blockchain It’s been 2 weeks!

gm 👋

Hi, We sincerely apologize for the inconvenience and the delay you’ve experienced with your transaction. We’ve located your case and can confirm that the relevant team is currently working on it. To help us move forward as quickly as possible, please refer to support ticket #6355152 and provide the requested information there. This will allow our team to continue the investigation and assist you further. Thank you for your patience and understanding. Best regards, Blockchain Support

@blockchain Please help me out it's been confirming since on the 19 till now I don't understand Please help me out why it's taking so long 🙏

Hi, We’re sorry for the inconvenience that this delay may have caused. We’ve located your case and our team is currently working on it. To help us move forward and resolve this as soon as possible, please reply to our message in your inbox under ticket #6374227 with the requested additional information. Once we receive your response, we’ll continue reviewing your case. Best regards, Blockchain Support

@Onome282022 @AskBlockchain @blockchain @niccary @reginatto @CNN @FoxNews Having the same issue for over 3 years now #3930516

What is a #SeedPhrase, and why is it important? medium.com/blockchain/see…

Hi Okolie, We’re here to help get this resolved. Our team will get back to you via the email linked to your account under ticket #6370376. We’ve already pinged the appropriate team and confirmed that we received the additional information you sent. Please allow a little time while it is being processed. We’ll provide a follow-up here as soon as there is an update in your ticket. Best regards, Blockchain Support

@AskBlockchain @blockchain @BlockchainAfri_ Thanks for replying , I’m really grateful 🥲 because it took one month for this to happen Please 🙏 I have all required information needed for my account to be verified but when I try to verify it keeps saying sorry your account can’t be verified at this time

gmmmmm, talk to me nice

Hi Okolie, Thanks for reaching out. Before starting the identity verification process, please check which documents are accepted from your country using this link: support.blockchain.com/hc/en-us/artic… If your country is supported, you can verify your identity by logging into your Blockchain.com Wallet and selecting Verify your Identity. You’ll be asked to provide your personal details, upload a valid government-issued ID, and complete a selfie check through the app. If your documents are clear and match your information, verification usually takes 5 minutes to 2 hours. If additional information is required, our team will contact you. Best regards Blockchain Support

@blockchain Please how can I verify my identity I need to withdraw my funds @blockchain @AskBlockchain @BlockchainAfri_

Hi Chris, Thank you for your patience while we carefully looked into this for you. We understand how frustrating this situation must feel, and we apologize for any inconvenience caused. We truly want to help get this resolved. To ensure a proper follow-up on your case, please reply directly to our latest message on ticket #6361505 in your email inbox. As soon as we receive your response, our dedicated team will continue assisting you properly. Best regards, Blockchain Support

@blockchain @askjuneai @AskBlockchain @blockchain @AskBlockchain You do not do business like a legitimate company & no one should ever deposit funds with you as they can't be withdrawn, including and especially via advertised methods. Next step I file with regulators and police.

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Hi Michael, We completely understand how frustrating this situation must have been, especially with the transaction pending for so long. We’re happy to share that your transactions are now approved. We’re truly sorry for the extended wait and appreciate your patience while our security checks were being carefully finalized to keep your account safe. If there’s anything else you need, we’re here to help. Best regards, Blockchain Support

OK now this is getting ridiculous. My transactions been pending for over two months which doesn’t make any sense. I contacted support and they said they’ll escalate my situation but having a transaction pending over two months is highly unusual. @blockchain

Hi Michael, We completely understand how frustrating this situation must have been, especially with the transaction pending for so long. We’re happy to share that your transactions are now approved. We’re truly sorry for the extended wait and appreciate your patience while our security checks were being carefully finalized to keep your account safe. If there’s anything else you need, we’re here to help. Best regards, Blockchain Support

Hi Chris, We’re sorry for the frustration this situation has caused. We’re happy to let you know that the issue has now been resolved. Please check your inbox and refer to ticket #6361505 for detailed information. If you have any further questions, feel free to reply directly to the ticket and our team will assist you. Best regards, Blockchain Support

@AskBlockchain @blockchain NO SUPPORT - just a scam in which you're sitting on my money with a linked bank and bank account that I could withdraw from 6 weeks ago and not now. Is Blockchain INSOLVENT?!

Hi Korede, We’re happy to let you know that the situation has now been resolved. We sincerely apologize for the processing time and truly appreciate your patience. Please check our latest response on ticket #6364868 for full details, and let us know if you need any further assistance. Best regards, Blockchain Support

@AskBlockchain Why is your app so frustrating? It been 10 days now since I send bitcoin to 3 different wallet and up till date it still on pending, what the heck is going on with your app, must always frustrate your app users, this is the issue you need to resolve immediately