AskCurve

Seeing @imaginecurve get all the tags 🥲 Don’t forget, we’re here to answer FAQ’s and follow up on any urgent queries with the Support team for you ❤️

🚨 Scheduled (Mar 22, 2026, 01:00 UTC): One of our partners will carry out essential maintenance on Sunday 22nd March 2026, between 01:00 GMT and 03:00 GMT. This means some Curve functionality might be temporarily unavailable within th… stspg.io/l961v2l5g1pg?u…

🚨 Resolved: Transactions are now fully operational. The issue has been resolved, and we sincerely apologize for any inconvenience this may have caused. stspg.io/zjz62879rtcw?u…

🚨 Monitoring: We have successfully restored our service and are actively monitoring the system to ensure continued stability. stspg.io/zjz62879rtcw?u…

🚨 Investigating: We are currently experiencing an issue processing transactions due to a service configuration problem. We apologize for the inconvenience this may cause. Our team is actively working to resolve the issue and restore … stspg.io/zjz62879rtcw?u…

🚨 Completed: The scheduled maintenance has been completed. stspg.io/qjd203xzmfl4?u…

🚨 In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/qjd203xzmfl4?u…

🚨 Scheduled (Jan 18, 2026, 01:00 UTC): One of our partners will carry out essential maintenance on Sunday 18 of January 2026, between 01:00 GMT and 07:00 GMT. This means some Curve functionality might be temporarily unavailable within… stspg.io/qjd203xzmfl4?u…

🚨 Scheduled (Apr 26, 2026, 03:00 UTC): One of our partners will carry out essential maintenance on Sunday, 26th April 2026, between 03:00 GMT and 09:00 GMT. This means some Curve functionality may be temporarily unavailable for author… stspg.io/lcc1s3mnrlb4?u…

🚨 Resolved: Our upstream identity verification provider has completed their remediation work and restored normal service. We are now observing healthy performance across our onboarding and step-up verification flows (document upload, … stspg.io/xbhffd043qs0?u…

🚨 Monitoring: Our upstream identity verification provider is reporting signs of recovery, and we are also seeing improved performance in our onboarding and step-up verification flows (document upload, selfie, and motion/liveness verif… stspg.io/xbhffd043qs0?u…

🚨 Identified: We are currently experiencing an issue with our identity verification workflow. As a result, new customer onboarding and step-up verification checks (including document upload, selfie, and motion/liveness verification) m… stspg.io/xbhffd043qs0?u…

🚨 Resolved: The third-party provider has confirmed that the issue impacting 3D Secure (3DS) transactions has been resolved, and processing is now operating normally. We apologize for any inconvenience this may have caused and will con… stspg.io/yqjy9jy02c5x?u…

🚨 Investigating: We are currently experiencing reduced approval rates for transactions requiring 3D Secure (3DS) challenges due to an issue with a third-party provider. This may result in more transactions than usual being declined du… stspg.io/yqjy9jy02c5x?u…

🚨 Completed: The scheduled maintenance has been completed. stspg.io/1nxzw1v8m04d?u…

🚨 In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/1nxzw1v8m04d?u…

🚨 Scheduled (Dec 14, 2025, 02:00 UTC): One of our partners will carry out essential maintenance on Sunday 14th of December 2025, between 03:00 GMT and 09:00 GMT. This means some Curve functionality might be temporarily unavailable wit… stspg.io/1nxzw1v8m04d?u…

🚨 Completed: The scheduled maintenance has been completed. stspg.io/byfggx628qhq?u…

🚨 In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/byfggx628qhq?u…

🚨 Scheduled (Dec 7, 2025, 01:00 UTC): One of our partners will carry out essential maintenance on Sunday 7th December 2025, between 01:00 GMT and 07:00 GMT. This means some Curve functionality might be temporarily unavailable within t… stspg.io/byfggx628qhq?u…