Ask Mamas & Papas

Hello! Have a question or need some help? We can get back to you Mon to Fri 9:30-16:30 For news and updates please follow @mamasandpapas

Who knew this would be one of the biggest Christmas stresses… the tree they “helped” decorate Tag a friend who is very overprotective of their Christmas tree 👇

For every feed, cuddle and cosy moment 🤍✨ Meet our new nursing chairs, designed for comfort, support and those quiet moments with baby, day or night. Tag a parent or parent-to-be who needs this Shop from £399 👉 bit.ly/New-NursingCha…

@wisegeorgiax Please send us an email to - contact.us@mamasandpapas.com

@AskMandP It won’t let me message you because I’m not followed by you?

@AskMandP hey, I have the 3 in 1 bug and we have taken the seat apart to clean the straps and one of the clips is bent and it won’t push fully back in can we claim on the warranty?

@jenssturner Hi Jenna, We are are sorry to hear this. Please send us an email at contact.us@mamasandpapas.com

@AskMandP I bought a changing mat online from your website 2 weeks ago and it really smells, despite me wiping it down after every single use! 😩

@AliceRPolley Hello, So sorry to hear you are experiencing an issue. Could you kindly email us with a screenshot of the error message to contactus@mamasandpapas.com Thank you, Sach

@stephaniebclegg Hello Steph, I am sorry to hear of this about your mattress, Could you please provide some images of the fault, so we can look further into this for you. Thank you, Shauna.

@AskMandP we bought a cot bed mattress 7 months ago for our baby. We are about to put him in his room now to sleep on it and it has a large kink in it and isn’t flat. The mattress has been in the cot bed since Oct 2023 but never been slept on. We just want to exchange,can u help?

@sa12345aax Hello, Please call the customer care team on 0345 268 2000 who will be able to assist you. Thank you, Sach

@nic_strickland Hello Nicole, We are so sorry to learn of this, could you kindly email us at contactus@mamasandpapas.com with your order details so that we can look into this for you? Thank you, Sach

When you buy light oak baby furniture from @mamasandpapas @AskMandP and not only do they forgot the fixtures and instructions, you go to build the cot and a random loads of panels given, I'm sure I'm not making white drawers to sleep a baby in 🤣🤣

@050194141293x Good afternoon, Thank you for contacting us, I can confirm our sale starts from tomorrow. Thank you, Zara

@Conal_Glover Hello, Thank you for reaching out. Kindly contact the customer care team via contactus@mamasandpapas.com so that we can assist you further. Thank you, Sach

@AskMandP hi could you dm please about one of your products I’ve brought

@victoriajmcc Hello Victoria, We have an event that starts on the 25.04. Thank you, Sach

@AskMandP hi, just wondering if there are any upcoming sale events soon please?

@CiaraLeanne_ Hello, Yes, this is something we stock. Kindly call the customer care team on 0345 268 2000 and select the option for spare parts. Thank you, Sach

@AskMandP I’ve recently lost the bumper bar for my Ocarro pram, is it possible to purchase a replacement?

@MissDalyEnglish Hello, I believe a colleague from the outlet has spoken to you today. Thank you, Sach

@AskMandP @AskMandP Please could someone respond to me about this? It’s now day ten and my baby hasn’t got a safe space to sleep. Thanks.

@Michaelk_87 Hello Michael, Thank you for contacting us. Sadly, this is not something we have available. Best wishes, Sach

@AskMandP hello, I have the Franklin cot bed and chest of drawers in white wash. Is there matching paint to touch up some scuffs?

@AlishaSaeedx Hello Alisha, Please email us with your order details to contactus@mamasandpapas.com and we can look into this for you. Thank you, Sach

@AskMandP hi I’d like an update on my order please Ive not heard anything at all i placed my order on 5/4/24

@Denhaag1969 Hello Herbie, Thank you for conatcting us, I can confirm our lines are open until 5:00pm, please call us on 03452682000 Thank you, Zara

@AskMandP We have a question about a missing item on our order - your website says you are open until 5pm however recorded message says you are now shut - it’s 4.30pm. Please contact me

@SamanthaEccle10 Hi Samantha, Please may I ask what spare part you are looking for? Thank you, Zara

@SamanthaEccle10 Hello Samantha, We do offer various replacement parts for all our products, this depends on LOT number, version number and colour ways. We would always recommend that you contact the Customer Service team on 0345 2682000. Thank you, Zara