One Housing Customer Services

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@CourtExplorers Thanks for letting us know - our lift contractor has been informed and a job number (J2TW5Q) issued. A twitter.com/messages/compo…

Our North lift has been out of action since Friday. Has anything been done? Nope. Again OH your service record is diabolical and disabled residents are at your mercy. Please show some compassion! @AskOneHousing @RiversideUK @ApsanaBegumMP @RSHEngland

@TinWhistleTV Hello. Your DM said you had spoken to someone, so we assumed your issue had been addressed. If not, please DM us again with details of what information you require. Thanks, A twitter.com/messages/compo…

@AskOneHousing I sent you a dm awhile back

@AskOneHousing do you have a direct phone line for complaints?

@TinWhistleTV Hello. We're sorry to hear this and apologise for the delays. Please DM us your details - name, address and phone number - if you are still waiting. A twitter.com/messages/compo…

@Damboss @AskOneHousing I've been on the phone like to them for over 1hr 30mins and still no answer so wondering if they are deliberately choosing not caring about paying renters.

@aharrison59 Thanks for the clarification. I'll refer this to the Housing Officer for their review. If you have a Tenants and Residents Association, do please also raise the matter with them. A twitter.com/messages/compo…

@AskOneHousing What at 12-17AM!! You think that’s ok? My 6 year old Grandsons bedroom backs on to this, you think it’s ok for him to be woken? Lock it up between unsociable hours?

@AskOneHousing does One Housing/Riverside not have a duty of care for their residents? If so why are we having to put up with 8 young men playing football in One Housing/Riversides football cage on Westferry Road E14, shouting at each other, kicking the ball against the cage? 😡

@Smithy_1102 Hi Nicola. Can you please DM us full details - your name, address, postcode and any recent job/complaint numbers you may have been given - and we will follow this us. Thanks, A twitter.com/messages/compo…

@AskOneHousing @NewJournal @CamdenCouncil #environmentalhealth

Is anyone @AskOneHousing going 2 take my complaint seriously. 1st reported 2015, then 2023 only 2 cover up the problem and now 2025 I am dealing with black mould. I reported 10th Feb its now a month later and the black is still in my walls. #dampandmould #housingdisrepairr

@Damboss Hello. Details of our complaints process, including how to contact us, can be viewed on our website at: onehousing.co.uk/resident-servi… twitter.com/messages/compo…

@CourtExplorers Hello. Yes, apologies for the delay in responding to your post. I'm chasing the matter up with colleagues and will provide an update as soon as possible. A twitter.com/messages/compo…

@AskOneHousing @RiversideUK @RSHEngland We are still waiting for the person who carried out the cyclical redecoration audit to contact us. We are still waiting for the filth in our communal areas to be removed, The weeds are growing on the paving outside again! # Act now please

@AskOneHousing @RiversideUK @RSHEngland @ApsanaBegumMP Could the person who carried out the cyclical redecoration audit please report back. Requests for this info are being ignored. We're tired of living in a grime encrusted building. Can you see the filth? We can... daily!

@aharrison59 Thank you for reporting this. The estate caretaker has been made aware. A twitter.com/messages/compo…

@AskOneHousing where are your street cleaners for the Quarterdeck E14 8SH? This glass has been in the walkway for 3 days!! The bins have been out on the road for 2 days and the bin room littered with rubbish hasn’t been cleaned for 2 days and you wonder why we have a rat problem!

A quick reminder that our customer self-service portal, MyOneHousing, enables residents to make payments and access information and services around the clock, 365 days a year. Register with MyOneHousing today. 📱 👍 🚀 🕺 😃

@FamilyLife2024 Hello. Please DM us details - your name, address, contact number, any job numbers you may have been given - and we will be in touch. Thanks, A twitter.com/messages/compo…

@AskOneHousing Can someone contact me, your lines do not work and when I try and report MOLD issue online it's telling me to call. I can't. I need someone to contact me ASAP

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On #WorldCancerDay, a shout out to every person and family affected by cancer, and a reminder that, as always, Macmillan Cancer Support is a great source of support, advice and information: macmillan.org.uk ✅ 👍 😀

Brrrr!!! 🥶❄️Just a reminder as we head into February that our Winter advice guide might still come in handy to help you navigate this often coldest of months👉 spkl.io/6002f5Ouo

Today is #HolocaustMemorialDay, when we remember all those murdered during the Holocaust, Nazi persecution of other groups, and in more recent genocides in Cambodia, Rwanda, Bosnia and Darfur. Visit the @HMD_UK website to find out more: hmd.org.uk

A quick reminder that our customer self-service portal, MyOneHousing, enables residents to make payments and access information and services around the clock, 365 days a year. Register with MyOneHousing today. 📱 👍 🚀 🕺 😃

@CourtExplorers @CourtExplorers Hello. As mentioned yesterday, we have spoken with the contractor who has advised that parts are being sourced. They are hopeful of getting the lift returned to service early next week. We apologise again for the inconvenience caused by this delay. A twitter.com/messages/compo…

@AskOneHousing It's the 15th January and the lift is still not working!!!!

@AskOneHousing @RiversideUK @RSHEngland We've contacted OH about a lift that is not working, and one that is shuddering badly, with no joy!! There are residents who have serious medical conditions and need this issue resolved or we will be in mortal danger. Act now please!!!

Customers on the Isle of Dogs, please be aware that, due to unforeseen circumstances, our local office at 17 Castalia Square, London E14 3PQ is closed today. We apologise for any inconvenience this may cause. The office will reopen on Monday 13 January.