Spotify Stars

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Hey Jessica! Thanks for reaching out! Yes, to turn off Explicit content, just tap your profile picture at the top > Settings and privacy > Under Content and display, switch Allow Explicit Content off. More info: bit.ly/38b3Jle. Hope this helps! Let me know if you meant something else! /ma

@AskSpotifyStars is there a way to skip or hide songs that have explicit lyrics in a playlist?

@MrIbinabo Hey! Thanks for the tag! Can you try these steps: bit.ly/3U1d8GO and see if they help? If it doesn't do the trick, can you send a screen recording of what's going on? That way, we can take a better look at it and help you further. Keep me posted on how this goes! /ma

@AskSpotifyStars when ever I'm playing music on my pixel 8a device, the Spotify app doesn't show on the lock screen to enable ot change music or even pause. I have to scroll down from the top or unlock the phone. Is this something you can help me with?

@bbayzzz Hey! Thanks for reaching out! Unfortunately, you can't get Premium on the Spotify app for mobile. You can get it by going to your account here: bit.ly/45s8Azp or visiting bit.ly/4lnm2tX and seeing all available Premium plans that fit better. Hope this helps! /ma

Can anyone help me? why cant I upgrade to premium i tried other acc its still the same. Does anyone has the same problem? #spotify @AskSpotifyStars #SpotifyCommunity

@anankorpse Hey! Thanks for your question! The availability can vary over time and between countries, depending on the permissions from rights holders. That's why sometimes you may see some content unavailable on Spotify. More info: bit.ly/3NesT9W. Hope this helps! /ma

@AskSpotifyStars May I request an album to be put on Spotify? or is it really depends on the record labels to decide this? For example, @Blume_popo's 烈花 (x.com/Blume_popo/sta…).

Hey there! Thanks for reaching out. In this case, to change your payment method, you need first to cancel your subscription through the partner, wait until your account reverts to free, and then subscribe again with your preferred payment method. Hope this clears things up a bit! Let me know if you have other questions. /ma

@AskSpotifyStars would you mind to help, I can’t change my payment method, 2 account with mobile billing has this issue, the other one with credit card payment no issue to change method.

@anankorpse Hello there! Thanks for reaching out. I'd recommend reading this Support article for more info on how to report tracks with wrong info: bit.ly/41HiV7A. Hope this helps /jv

@AskSpotifyStars some discography from this artist (open.spotify.com/artist/1ikAvl5…) ends up on a different artist (open.spotify.com/artist/3ivTuTR…). could you fix this?

Hey there! Thanks for the tag! To connect your Spotify account to Discord, you can follow these steps: 1. Go to the Discord app 2. Click Connections in the side menu. 3. Click Spotify. 4. A web page opens to log in or sign up to Spotify. More info: bit.ly/4mfdSUz Once you connect Spotify to Discord, you can choose to show your friends what you’re playing. Hope this helps! Let me know if it works! /ma

how can i connect my spotify account to my discord account?

@NgetichJunior2 Hi there! Thanks for reaching out. Can you double-check by following these steps: bit.ly/49e2gMf if you have any secondary Premium account that you might be getting charged for? Please keep me in the loop /ma

@AskSpotifyStars i recently paid my Spotify premium and im being charged a week into the premium please help

@_mthokozisi_ You’re welcome! I’m here should you ever need help with anything else. Have a great day /bc

@AskSpotifyStars thank you.

how do you get premium for Spotify? i cant seem to upgrade it on the app itself.

@ctrlaltchaos_ Hi there! I'm here to help. Can you please describe what you’re experiencing in a bit more detail? Feel free to send us a screenshot or a quick video so we can take a direct look at what's happening on your end. Keep me posted on how it goes! /ma

CAN SOMEONE PLEASE HELP ME MY STREAM CAN HEAR SPOTIFY BUT I CANT </3

@Ethermule Hey there, Paul! Thanks for reaching out. Can you try a clean reinstall of the app by following these steps: bit.ly/4f9eVlF and see if it helps? If that doesn’t do the trick, can you let me know the make and model of your device? Let me know how this goes /ma

@AskSpotifyStars what causes skipping to the next song during playback in my house . It doesn’t happen on a cellular data feed i.e. my phone in my car?

Hey there Jim! Thanks for reaching out. If you can't access your Spotify account anymore to change the login method, email, or even change your password, I suggest you contact Customer Support by following the steps under the "How do I get my account back?" section here: bit.ly/4bKhPwn. You don't need to be logged into your account to chat with them. Make sure you have all your account info ready, as you will need to verify that you own the account. The team will take it from there and help you out /ma

@AskSpotifyStars I forgot my password and my account is connected to an old email address that my old university shut down, so I no longer have access to it. Is there any way I can update my email and password?

@J_boy16 Hey! Thanks for reaching out. Sorry to hear that. In this case, I suggest you contact Customer Support by following the steps under the "How do I get my account back?" section here: bit.ly/4bKhPwn. You don't need to be logged in to chat with them. Hope this helps! /ma

@AskSpotifyStars why was my account deleted I don’t understand

@Katsuki_M1999 Hey there! I'm here to help. Could you share more about what’s going wrong with shuffle and search? Maybe try a clean reinstall and see if it helps: bit.ly/3U1d8GO, or test it on another device or the Web Player to see if it makes a difference. Keep me in the loop /ma

Spotify shuffle isn’t the only thing broken, but their search as well

@Chris603529512 Hey Chris! I'm here to help! 🌟 That’s definitely odd. Does it happen with music, podcasts, or both? Are you on Wi-Fi or mobile data? Try a clean reinstall of the app to clear any glitches. More info: bit.ly/3U1d8GO. Hope this helps! Keep me posted on how it goes! /ma

My Spotify keeps pausing and cricket noises play and I have no idea why this is happening please help

@CaityRoberson Hey there Caity! Thanks for reaching out. In this case, I’d recommnd getting in touch with the Support team here: bit.ly/3Peeziq. You’ll just need to use a valid email address to get in touch. They will take a look and do their best to help /bc

Thanks for the quick reply, Ryan! I see. So in this case, if you can't access your Spotify account anymore since you don't know your email you used to signed in, I suggest you contact Customer Support by following the steps under the "How do I get my account back?" section here: bit.ly/4bKhPwn. You don't need to be logged in to chat with them. Make sure you have all your account info ready, as you will need to verify that you own the account. The team will take it from there and help you out /ma

@AskSpotifyStars I can't remember the email that I signed it with.

@AskSpotifyStars is there any way that you can help me recover my account?

@usnjungsu Hey! Can you tell me what’s happening exactly? What's your device, operating system, and Spotify version? I'd love to help /bc