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Spotify Stars

@AskSpotifyStars

Expert Spotify users who love sharing our knowledge. We're not employees, but we’re here to help 😄

Katılım Kasım 2015
18 Takip Edilen13.2K Takipçiler
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Spotify Stars
Spotify Stars@AskSpotifyStars·
We’re currently unable to respond to messages on X due to unexpected technical issues. For help, head to community.spotify.com. Thanks for bearing with us! 💚
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Spotify Stars
Spotify Stars@AskSpotifyStars·
Hey Jessica! Thanks for reaching out! Yes, to turn off Explicit content, just tap your profile picture at the top > Settings and privacy > Under Content and display, switch Allow Explicit Content off. More info: bit.ly/38b3Jle. Hope this helps! Let me know if you meant something else! /ma
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Jess C
Jess C@JessicaCra95154·
@AskSpotifyStars is there a way to skip or hide songs that have explicit lyrics in a playlist?
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Spotify Stars
Spotify Stars@AskSpotifyStars·
@MrIbinabo Hey! Thanks for the tag! Can you try these steps: bit.ly/3U1d8GO and see if they help? If it doesn't do the trick, can you send a screen recording of what's going on? That way, we can take a better look at it and help you further. Keep me posted on how this goes! /ma
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Ibinabo Kalio
Ibinabo Kalio@MrIbinabo·
@AskSpotifyStars when ever I'm playing music on my pixel 8a device, the Spotify app doesn't show on the lock screen to enable ot change music or even pause. I have to scroll down from the top or unlock the phone. Is this something you can help me with?
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Spotify Stars
Spotify Stars@AskSpotifyStars·
@bbayzzz Hey! Thanks for reaching out! Unfortunately, you can't get Premium on the Spotify app for mobile. You can get it by going to your account here: bit.ly/45s8Azp or visiting bit.ly/4lnm2tX and seeing all available Premium plans that fit better. Hope this helps! /ma
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Spotify Stars
Spotify Stars@AskSpotifyStars·
@anankorpse Hey! Thanks for your question! The availability can vary over time and between countries, depending on the permissions from rights holders. That's why sometimes you may see some content unavailable on Spotify. More info: bit.ly/3NesT9W. Hope this helps! /ma
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anankorpse
anankorpse@anankorpse·
@AskSpotifyStars May I request an album to be put on Spotify? or is it really depends on the record labels to decide this? For example, @Blume_popo's 烈花 (x.com/Blume_popo/sta…).
Blume popo@Blume_popo

現在発売中の1st mini album『烈花』はライブ会場にてご購入いただけます! トレーラーも公開中です。👉youtu.be/prfDNHQZ5VU また、CDの他にステッカーなどのグッズもライブ会場にて販売しています!是非!

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Spotify Stars
Spotify Stars@AskSpotifyStars·
Hey there! Thanks for reaching out. In this case, to change your payment method, you need first to cancel your subscription through the partner, wait until your account reverts to free, and then subscribe again with your preferred payment method. Hope this clears things up a bit! Let me know if you have other questions. /ma
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Teh Yong Hup
Teh Yong Hup@yonghup84·
@AskSpotifyStars would you mind to help, I can’t change my payment method, 2 account with mobile billing has this issue, the other one with credit card payment no issue to change method.
Teh Yong Hup tweet media
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Spotify Stars
Spotify Stars@AskSpotifyStars·
@anankorpse Hello there! Thanks for reaching out. I'd recommend reading this Support article for more info on how to report tracks with wrong info: bit.ly/41HiV7A. Hope this helps /jv
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Spotify Stars
Spotify Stars@AskSpotifyStars·
Hey there! Thanks for the tag! To connect your Spotify account to Discord, you can follow these steps: 1. Go to the Discord app 2. Click Connections in the side menu. 3. Click Spotify. 4. A web page opens to log in or sign up to Spotify. More info: bit.ly/4mfdSUz Once you connect Spotify to Discord, you can choose to show your friends what you’re playing. Hope this helps! Let me know if it works! /ma
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Spotify Stars
Spotify Stars@AskSpotifyStars·
@NgetichJunior2 Hi there! Thanks for reaching out. Can you double-check by following these steps: bit.ly/49e2gMf if you have any secondary Premium account that you might be getting charged for? Please keep me in the loop /ma
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Ngetich Junior
Ngetich Junior@NgetichJunior2·
@AskSpotifyStars i recently paid my Spotify premium and im being charged a week into the premium please help
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Spotify Stars
Spotify Stars@AskSpotifyStars·
@_mthokozisi_ You’re welcome! I’m here should you ever need help with anything else. Have a great day /bc
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MaPopoza 🤘🏾
MaPopoza 🤘🏾@_mthokozisi_·
how do you get premium for Spotify? i cant seem to upgrade it on the app itself.
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Spotify Stars
Spotify Stars@AskSpotifyStars·
@ctrlaltchaos_ Hi there! I'm here to help. Can you please describe what you’re experiencing in a bit more detail? Feel free to send us a screenshot or a quick video so we can take a direct look at what's happening on your end. Keep me posted on how it goes! /ma
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chaos ᯓ★
chaos ᯓ★@ctrlaltchaos_·
CAN SOMEONE PLEASE HELP ME MY STREAM CAN HEAR SPOTIFY BUT I CANT </3
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Spotify Stars
Spotify Stars@AskSpotifyStars·
@Ethermule Hey there, Paul! Thanks for reaching out. Can you try a clean reinstall of the app by following these steps: bit.ly/4f9eVlF and see if it helps? If that doesn’t do the trick, can you let me know the make and model of your device? Let me know how this goes /ma
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Paul J Keating Jr.
Paul J Keating Jr.@Ethermule·
@AskSpotifyStars what causes skipping to the next song during playback in my house . It doesn’t happen on a cellular data feed i.e. my phone in my car?
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Spotify Stars
Spotify Stars@AskSpotifyStars·
Hey there Jim! Thanks for reaching out. If you can't access your Spotify account anymore to change the login method, email, or even change your password, I suggest you contact Customer Support by following the steps under the "How do I get my account back?" section here: bit.ly/4bKhPwn. You don't need to be logged into your account to chat with them. Make sure you have all your account info ready, as you will need to verify that you own the account. The team will take it from there and help you out /ma
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Jim Schirmer
Jim Schirmer@jim_schirmer·
@AskSpotifyStars I forgot my password and my account is connected to an old email address that my old university shut down, so I no longer have access to it. Is there any way I can update my email and password?
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Spotify Stars
Spotify Stars@AskSpotifyStars·
@J_boy16 Hey! Thanks for reaching out. Sorry to hear that. In this case, I suggest you contact Customer Support by following the steps under the "How do I get my account back?" section here: bit.ly/4bKhPwn. You don't need to be logged in to chat with them. Hope this helps! /ma
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Spotify Stars
Spotify Stars@AskSpotifyStars·
@Katsuki_M1999 Hey there! I'm here to help. Could you share more about what’s going wrong with shuffle and search? Maybe try a clean reinstall and see if it helps: bit.ly/3U1d8GO, or test it on another device or the Web Player to see if it makes a difference. Keep me in the loop /ma
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M1999
M1999@Katsuki_M1999·
Spotify shuffle isn’t the only thing broken, but their search as well
M1999 tweet media
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Spotify Stars
Spotify Stars@AskSpotifyStars·
@Chris603529512 Hey Chris! I'm here to help! 🌟 That’s definitely odd. Does it happen with music, podcasts, or both? Are you on Wi-Fi or mobile data? Try a clean reinstall of the app to clear any glitches. More info: bit.ly/3U1d8GO. Hope this helps! Keep me posted on how it goes! /ma
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Chris
Chris@Chris603529512·
My Spotify keeps pausing and cricket noises play and I have no idea why this is happening please help
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Spotify Stars
Spotify Stars@AskSpotifyStars·
@CaityRoberson Hey there Caity! Thanks for reaching out. In this case, I’d recommnd getting in touch with the Support team here: bit.ly/3Peeziq. You’ll just need to use a valid email address to get in touch. They will take a look and do their best to help /bc
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Spotify Stars
Spotify Stars@AskSpotifyStars·
Thanks for the quick reply, Ryan! I see. So in this case, if you can't access your Spotify account anymore since you don't know your email you used to signed in, I suggest you contact Customer Support by following the steps under the "How do I get my account back?" section here: bit.ly/4bKhPwn. You don't need to be logged in to chat with them. Make sure you have all your account info ready, as you will need to verify that you own the account. The team will take it from there and help you out /ma
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Ryan
Ryan@Ryan74085805·
@AskSpotifyStars I can't remember the email that I signed it with.
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Ryan
Ryan@Ryan74085805·
@AskSpotifyStars is there any way that you can help me recover my account?
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Spotify Stars
Spotify Stars@AskSpotifyStars·
@usnjungsu Hey! Can you tell me what’s happening exactly? What's your device, operating system, and Spotify version? I'd love to help /bc
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