Coventry Building Society Customer Services

⭐Have you used our mobile app yet? 📲 Download it now👇 Apple - ow.ly/PWTI50QylXX Android - ow.ly/k0UI50QylXW

@PreussenElektra Hi @PreussenElektra, We've not aware of either being down. Please get in touch on 0800 121 8899 if you're still unable to get online. Thanks Emily

@AsktheCoventry Is Online Services currently down? I cannot log in via the website, and I am also having issues on the app.

@alchemicaldb Hi Dan, can you call our Contact Centre on 0800 121 8899 and an advisor will look into this for you. We're open until 7.pm today. Many thanks, Mark.

@AsktheCoventry Hi Chris. It’s from a legit number if I google it. The message isn’t asking me to click anything.

@AsktheCoventry Hi. I've had a text from you - it's genuine. I am not a customer of yours and never have been. Why would I receive a text?

@APerson3245 Hello. We don't currently have any issues with our Online Services. If you're still unable to login, please call us on 0800 121 8899 where one of our advisors will be able to help. We're here until 7pm. Thanks, Rob.

@AsktheCoventry Hi. I don't seem to b able to log in to your on line services?

@CrispianW Hi there, We have no reported issues with our Online Services currently. I'd recommend giving us a call on 0800 121 8899 so we can take a look into this for you and help you gain access. Thanks, Keenan.

@AsktheCoventry is there a current issue with online services ? just tried logging on four times in two different browsers and it tells me 'page not available'

@AaronLaw92 need to complete an ISA transfer in request. You can do this online if you've registered for our Online Services or by calling us. Many thanks, Mark 2/2

@AaronLaw92 Good morning Aaron. Can you check the terms and conditions of your existing Coventry ISA to see if the account allows ISA transfers in. If you're unsure, please call our Contact Centre on 0800 121 8899 and an advisor will check. If your ISA does allow ISA transfers in, you'll 1/2

@AsktheCoventry Hello, have an ISA maturing elsewhere - can it just be transferred into an existing Coventry ISA that is already maxed out this year?

🎄 Christmas & New Year opening hours 🎄 🏦 Branches: Reduced hours 24 Dec | Closed 25–26 Dec & 1 Jan. 📞 Contact Centre: Reduced hours 24 & 31 Dec | Closed 25–26 Dec & 1 Jan. 🔎 See our website for full info - coventrybuildingsociety.co.uk

@susanwi49384163 Hi there, we have no reported issues with our App. If you're having any issues please call us on 0800 121 8899 and we can take a look for you. Cheers, Keenan.

@AsktheCoventry is there a problem with the app

@Kieron159 If your Wife closed her last account with us and has since re-joined or has locked herself out of Online Services. This would require for her to re-register for Online Services. So that we can take a look in detail, it's best she calls us. Thanks, Keenan.

@AsktheCoventry Apologies, I meant re-register as she has already used online banking previously.

@AsktheCoventry how come my wife has to register for online banking? Seems a bit suspicious. Thanks.

@Kieron159 If she already has Online Services, this is something we'll need to take a look at. Please ask her to contact us so we can investigate this in more detail. She can call us on 0800 121 8899. Thanks, Keenan.

@riotgrandma72 provide us with your details please call us on 0800 121 8899 and we can help. Thanks, Keenan. 2/2

@riotgrandma72 Hi there, i'm really sorry to read this and we'd like to discuss this in more detail with you to investigate what's happened. I'd kindly ask that you DM us with your contact number and name so we can arrange for someone to contact you. Alternatively, if you don't wish to 1/2

😡@AsktheCoventry Do NOT use this Building Soc if you can. They are being unhelpful Buggered up our request to transfer to a better interest bearing account We are now going to withdraw all our money Plenty of other places to put it! Cc @paullewismoney #savings #pensioners

From 11pm tonight until 6am tomorrow, we’ll be doing some routine maintenance. During this time, cardholders won’t be able to withdraw cash or check their balance at ATMs. Any payments sent to us by Faster Payments will take longer to arrive. We apologise for any inconvenience.

@AaronLaw92 Hi Aaron, yes you can still visit our branches without your passbook if you need to discuss your account. Thanks, Chris

@AsktheCoventry hello can we talk about accounts in the branch if you forget the passbook?

@bhav_mistry_86 Hi Bhav, Can you send us a DM with your contact details please and we'll get someone to contact you. Thanks Emily

@AsktheCoventry They said I have to go to a branch, but that's too far away. There's no way for a new customer to open an account in time to take part for the final draw even though I've applied in time. Can you help me with a work around?

@jennyc14 Good morning. To check to see if you're set up for paperless statements, you'll need to login to our Online Services. Once logged in, go to 'My details' Paperless settings'. You'll be able to check and change your statements to online if required. Many thanks, Mark.

@AsktheCoventry hi, I've just received a paper statement for the first time, although I've opted for digital. Any idea why? I can't see any way to check on the mobile app. Thanks

Our branches and contact centre will be closed this Monday for the bank holiday. We’ll be back Tuesday as usual. Enjoy the long weekend! ☀️🎉