Assupol

We are simplifying our client experience. As part of our efforts to improve efficiency, sustainability and most importantly, our client service, we will be moving away from the traditional way of sending communication through post to digital platforms.

@Kedisaletse_Se @OldMutualSA Thank you for bringing this matter to our attention. We'd like to assist you as soon as possible. Please send us a private message with your full name, cell number, email address, ID/Policy number. We will escalate your matter to our team.

@OldMutualSA I have a fraud case that I lodged and is in progress. Now I want to move my policies to @AssupolLife. Is it possible to move them and leave the fraud case with @OldMutualSA until the matter is resolved.

@Tshepo583428652 @cleo_mfund20353 @NFO_Ombud Thank you for bringing this matter to our attention. We'd like to assist you as soon as possible. Please send us a private message with your full name, cell number, email address, ID/Policy number. We will escalate your matter to our team.

@AssupolLife @cleo_mfund20353 when they advertise they say we pay within 24hrs but in reality @AssupolLife funeral cover has not paid nor communicated since 02/04/2026. @NFO_Ombud here is the ref1289282. you will hold for 37minutes as for me i am cancelling after wayrching this horror

We are simplifying our client experience. As part of our efforts to improve efficiency, sustainability and most importantly, our client service, we will be moving away from the traditional way of sending communication through post to digital platforms.

@Henry_SBN24 @Ms_Logical Thank you for bringing this matter to our attention. We'd like to assist you as soon as possible. Please send us a private message with your full name, cell number, email address, ID/Policy number. We will escalate your matter to our team.

@Ms_Logical @AssupolLife They deducted money on my account that time I never signed up for a life/funeral cover

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@zozie_21 Thank you for bringing this matter to our attention. We'd like to assist you as soon as possible. Please send your full name, cell number, email address, ID/Policy number. We will escalate your matter to our team.

Why is Assupol still operating??? Been waiting for my claim to be processed for 48hrs now and umntu is supposed to get things for this coming Saturday. I’m not sure if I’m angry or hurt by what’s happening but I know I should not be struggling like this. @AssupolLife

From shared moments to lasting memories. Assupol wishes you a Happy Family Day.

@Liam_Ngobeni You can get in touch with us using the details below: - 0861 235 664 - complaints@assupol.co.za - SMS “Help” to 41366 - 087 230 5669 Once we receive your complaint, our dedicated complaints team will investigate and work to resolve it as quickly and fairly as possible.

@Liam_Ngobeni Hi there, we value your feedback as it helps us improve our service to you. If you’ve had a positive experience, we’d love to hear about it so we can recognise and reward our team. If we didn’t meet your expectations, please let us know where we can improve.

@AssupolLife why do you guys not respond to inquiries on claims?

@Mmasekgoba @Assupol1 Hi Mahlatsi, thank you for bringing this matter to our attention. We'd like to assist you as soon as possible. Please send your full name, cell number, email address, ID/Policy number. We will escalate your matter to our team.

Still no help from @AssupolLife @Assupol1 I’ve spent the whole morning holding. The funeral is on Saturday 😔

With an Assupol life cover, your loved ones are supported to maintain their livelihood, meet financial needs and move forward with confidence - no matter what the future holds. Learn More: assupol.co.za/life-cover/lif…

@brrr95050 If you’d like more information or have any specific questions, please feel free to reach out — we’d be happy to assist you.

@brrr95050 Thanks for sharing your concerns — we understand how important it is to feel confident before choosing a service. While we aim to provide the best possible experience, we also take all feedback seriously and continuously work to improve our service.

Human Rights Day reminds us of the dignity, equality and freedom that belong to everyone. Today we reflect on Mzansis’ journey and the responsibility we all share to respect and uphold the rights of others. #HumanRightsDay #Freedom #Equality

@Kamogee1 We are truly sorry for the distress and the long hold time you’re experiencing during such a difficult time. Please send us your direct contact details via DM so we can assist urgently and ensure this matter is resolved without any further delays.

@AssupolLife we're on the phone now on HOLD (8 minutes and still holding) for your claims department, hours before 3 kids must bring their late father home. Your Mafikeng branch is taking them from pillar to post ON THE DEATH OF THEIR FATHER! Do better! Still holding!

Celebrating the connections that matter most. Assupol wishes you a Valentine’s Day loaded with warmth, joy, and most importantly love. #AssupolPoweredBySanlam

Happy 2026 to the people of South Africa! Wishing you a year filled with bold steps, clear paths and incredible success. May this be your best year yet, defined by joy, health and success. #HappyNewYear #Hello2026 #Assupol

Happy Holidays! This is a time to pause, reflect on the bonds of family and cherish the community that supports us. We hope you recharge and enjoy every moment with those you hold closest. From our family to yours, may your season be filled with peace and laughter.

In honour of a united Mzansi, we celebrate this day as an opportunity to reinforce respect, peace and collective healing. Let us continue building a nation where every voice is heard and valued. #DayOfReconciliation #SouthAfricaUnited #Assupol

Give your family the gift of security. Our Funeral Cover provides support during life’s toughest moments and brings peace of mind when it matters most. Assupol powered by Sanlam #planforfuneral #planforlife #AssupolPoweredBySanlam

Don't wait to shape the future you deserve. Our Retirement Annuities help you prepare for your golden years with confidence and financial peace of mind. #AssupolpoweredbySanlam

Keep your family’s future secure. Life Cover provides financial support for household needs and long-term plans such as education, so your loved ones are always taken care of. #AssupolpoweredbySanlam