Astrid Pocklington

Exceeding Customer Expectations w/AI-Powered Holographic Humans buff.ly/3BEwJGD Join me for this #webinar w/@HYPERVSN to gain insights into the current landscape of customer needs and biz challenges in delivering exceptional #CX in a rapidly changing digital environment.

Join our webinar on 25 July at 4pm about the future of retail and discover how 3D holographic solutions are creating excitement, powerful engagement and emotional customer connections. Register now 👉 hypervsn.webinargeek.com/the-future-of-… #ImmersiveExperiences #Holography #CustomerEngagement

🏅 You need to see @HYPERVSN's incredible #3D #holographic installations for world-class sports brands like @Nike and @adidas! 🛍️⚽ #retailinnovation #retaildesign #retailexperience #immersiveexperience #sportsretail #sportsfashion linkedin.com/pulse/immersiv…

🛍️To shop online or to hit the streets? That's the question! My latest @Forbes article unpacks the age-old debate: Why bother with physical stores when Amazon's just a click away? bit.ly/3xCGnaM #ImmersiveExperience #RetailInnovation #Phygital #eCommerce @ForbesCommCncl

🛒🛍️ Is the traditional high street dead? Let's talk #PhygitalRevolution! Discover how #digitalmannequins are breathing new life into #retail! Explore the magic of immersive #customerexperiences in our latest article: bit.ly/3VXxHpu

🌟 Thrilled to be featured in this @Forbes article sharing tips on leveraging #tThoughtLeadership for a loyal fanbase. Hosting intimate roundtable discussions has been our secret sauce – find out why: bit.ly/3xAimBj Via @ForbesCommCncl #BrandLoyalty #CustomerEngagement

Good morning from #CCCExpo23! Come and visit @EnghouseInterac at booth CC-K36! #contactcentre #CCaaS

Every contact centre has unique needs 🌟. Is cloud, on-premise, or hybrid the right fit for you? @EnghouseInterac's latest blog explores the pros and cons to help you decide! #ContactCentre #TechChoices share.engh.to/ppc7r

Are you really listening to your agents? 🤔 High turnover in #contactcentres often stems from a lack of #empathy. Dive into @KateNasser's blog to learn why listening is key to boosting agent morale and reducing turnover. #LeadershipSkills #AgentExperience share.engh.to/m3ynp

Just contributed to a @ForbesCommCncl article on showcasing #ROI in #InternalComms! 🔍 Aligning metrics with business goals is key to proving impact. Whether it's senior leadership or frontline employees, focus on tangible results. Read more: bit.ly/40Iw4wp @Forbes

Boost your First Contact Resolution with top-notch quality assurance methods 🌟. Get expert insights from Colin Mann of @EnghouseInterac in @CallCenterHelp latest video. #CustomerService #QualityAssurance share.engh.to/nz3a2

Choosing a contact centre deployment method isn't always as easy as you think. That's why we offer choice. Join us at @CallCentreEx share.engh.to/g5k4v

Thrilled to be part of this @Forbes article on leveraging #socialmedia for employee morale and engagement! 🌐 💪Check out my take on promoting physical and mental health and fostering a culture of #wellbeing. #EmployeeEngagement #EmployeeExperience #EX bit.ly/3QEOoSz

📣 A single viral moment can define your #reputation for better or worse. I joined 11 experts from the @ForbesCommCncl to share strategies + tools we use to ensure our brands stay strong and resilient in the eyes of customers, investors, and the public. 💪 share.engh.to/8wnz9

Long wait times? High call abandon rates? Not on our watch! 🚫⌛ The latest @ContactBabel study reveals strategies for smoother service. Get the scoop via @cxtodaynews share.engh.to/pf8fm

Looking to attract top talent? 🌟 Myself and other experts of the @ForbesCommCncl unveil how dynamic company culture isn’t just about perks – it's about creating experiences. Check it out here: #OnboardingInnovation #CompanyCulture #RecruitmentRevolution share.engh.to/wqp8v

Struggling to choose a #CCaaS provider? 🤔 We've got you covered. Our latest blog highlights 6 key areas to focus on that tick all the boxes for innovation and compatibility. Read more: #FutureReady #CloudSolutions share.engh.to/ndz3x

Honoured to contribute to this @Forbes article. In our #digitalage, reaching and connecting with internal audiences requires #innovation. Learn from 18 @ForbesCommCncl experts as we share strategies to engage employees and foster trust. share.engh.to/2sufg

Accelerate Growth with Speech Automation! 🚀 Learn how combining #CCaaS and innovative AI is reshaping customer service and offering a competitive edge in our new blog! #TechInnovations #SpeechAutomation share.engh.to/paeyu

Automated interaction handling has transformed with recent game-changing developments in conversational AI and speech recognition. Speech automation delivers an instantaneous and convenient #customerexperience, improving service levels and productivity. share.engh.to/ve3rs