
Overheard At Southwest
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Overheard At Southwest
@AtSouthwest
The inside track on what’s really going on behind closed doors at the LUV airline.



🚩#2, Using this leverage and “expertise”, Bob Jordan is claiming that the real problem was not the problem, noting that it didn’t matter the network structure, yet all other airlines fared better. This means the real problem will not be addressed, technology issues be damned

I struggled to find one positive comment on this tweet. The customer is over it. Even free bags seem to have lost its luster at this point. Fix the company now. Treat pax and employees right. Offer transparency and take ownership of mistakes. Time for new leadership.





Bag fees <<< That's it. That's the tweet.






American Airlines pilots' union @AlliedPilots plans to hold a strike authorization vote next month but negotiations are continuing. Earlier this week CEO Robert Isom said the airline is prepared to match Delta pilots' new pay $AAL cnbc.com/2023/03/09/ame…




@ScottnearSMF Do you have source?