AudioCodes

New brand. New look. New story. And a strong legacy that keeps evolving as we move beyond connectivity and deeper into Voice AI. That evolution reflects AudioCodes’ vision: a future where voice and AI work together to drive smarter, more seamless communication - helping organizations unlock the full strategic value of voice, enhance employee & customer experiences and stay ready for what’s next. Join our journey and discover what’s ahead!✨

For years, we built the infrastructure that kept enterprises talking. And... we were good at it! But conversations became something MORE - decisions, risks, opportunities missed or caught in real time. The organizations that understood this first didn't just use voice. They listened to it differently. That is the shift we have been building toward: Voice AI that turns every conversation into something your business can act on. That is the story behind our evolution and the direction we are building together.

We Strongly Believe a Healthy Workplace Culture is Built in the Everyday Moments.🙌 For our RTP office, the Spring Employee Appreciation Breakfast has become one of those moments - a chance to come together, recognize the hard work of our employees and strengthen the sense of community that makes our workplace special. It's a simple way to show appreciation, but it means a lot. And that's exactly why traditions like this truly matter.

It’s Time to Leave Manual Note-Taking Behind. When legal teams work across offices, time zones and hundreds of client conversations, documentation can quickly become a bottleneck. That was the challenge DWF set out to solve. By adopting AudioCodes’ AI-powered Meeting Insights, DWF moved from manual note-taking to instant, structured meeting intelligence - helping teams improve accuracy, speed up follow-ups and free up more time for higher-value legal work. The result included verified 99% transcription accuracy, faster client response times and more consistent documentation across global teams. A strong example of how AI can support legal professionals where precision matters most. Read our new blog to find out more >>> hubs.ly/Q04gcMkh0

Big updates just landed in Voca CIC 🚀 ⭐ AI Receptionist: takes customer calls from first hello to resolution across any phone system ⭐ Quick Start Design: ready-to-use AI for common service scenarios ⭐ One AI workspace: faster builds, easier updates, all in one place ⭐ One-click callbacks: never miss a customer follow-up ⭐ Azure Communication Services SMS: more flexibility across channels See what’s new in Voca Conversational Interaction Center’s 12.2 Release >>> hubs.ly/Q04fnKbS0

Your Meeting Notes May Be Creating More Risk Than Value. Meeting notes are often inconsistent, incomplete and difficult to govern - creating real risks for compliance and knowledge management. With AudioCodes’ AI-powered Meeting Insights On-Prem, privacy-first organizations can finally bring structure, consistency and control to meeting documentation while keeping data safely within their own environment. Our new Template Studio feature helps transform everyday conversations into standardized, secure and valuable business assets without sacrificing flexibility. Read our full blog to find out more >>> hubs.ly/Q04fpxwM0

A recent lawsuit against hubs.ly/Q04dJYhB0 alleges that the AI notetaker is recording participants without full consent and using that data for model training. Thank you Reworked for bringing attention to the role of these tools in the digital workplace. In the article, our VP of AI Applications for North America, Steve Styczynski, points to a growing concern: even without a formal ruling, the risks are already visible. In some cases, recordings can be stored externally or repurposed beyond their original intent, highlighting the widening gap between how these tools are used and how they’re governed. Banning these tools isn’t realistic. The more effective approach, according to Steve: “Provide enterprise-approved solutions that operate within the organization's governance framework, where data processing, storage and usage remain fully controlled.” For more information, check out the article here >>> hubs.ly/Q04dJXwN0

Work Feels So Much Different Now. Teams are in the office, at home and everywhere in between. But wherever people work, they still need voice to be simple, reliable and ready to support the way business actually happens. PSTN connectivity, legacy migration, onboarding, policy management and daily operations all need to work TOGETHER if the experience is going to feel seamless for IT teams and end users alike. AudioCodes Live was built for exactly that. As a managed solution for Microsoft Teams, it combines calling, contact center and AI services to help organizations deploy, operate and optimize Teams Phone with more confidence and less complexity.

“Your Flight Has Been Delayed” - The One Message Every Traveler Will Hear at Some Point. And when disruption hits, passengers expect answers immediately - and communication has never been more critical with nearly 1 in 4 flights delayed. Voice AI is emerging as a key tool for airlines, helping them respond faster, reduce pressure on contact centers and deliver proactive updates that improve the passenger experience across every channel. It also supports greater operational resilience in complex, real-time conditions. Check out our new blog to learn more >>> hubs.ly/Q04dJ7NC0

Replace Menus with Real Conversation. From first hello to resolution, Voca CIC’s AI Receptionist: ✅ Routes calls, books appointments & answers questions automatically ✅ Hands off to agents when needed ✅ Works with any phone system including Microsoft Teams, Cisco, Zoom, Avaya & more ✅ Integrates with AudioCodes Live Platform for delivery at scale

Most Organizations Don’t Modernize Telephony Overnight. It usually starts with a moment: a contract renewal, a push for hybrid work, a global expansion plan or a growing interest in AI. That is when the bigger question shows up: Not just how to keep calls running, but how voice fits into the modern workplace. Voice is still one of the most powerful ways we communicate in business. But today, it’s no longer just about making calls - It’s becoming a more strategic, data-driven part of how organizations work. In our latest blog, we break down 8 strategic signals that it may be time to move to Microsoft Teams Phone and what that shift can unlock for your business. See the full breakdown >>> hubs.ly/Q04cJdzW0

A Nice Moment to Share with Our Network. AudioCodes has been shortlisted for Vendor Innovation of the Year at the Comms Business Awards 2026! These awards recognize the companies, individuals and innovations making an impact across the entire UK channel. And for us, that makes this recognition even more meaningful. Congratulations to all the finalists who made the list. We’re looking forward to celebrating together at the awards ceremony on July 16. See you at the ceremony and until then, wish us luck.

Watch the Second Episode in Our New Video Series, B2B: Back to Basics! 🎥 No technical background? No problem! This series helps you understand what our products are and why they matter.☝️ Today, our Senior Product Manager for Secure Regulatory Solutions, Marina Risher, introduces AudioCodes Meeting Insights On-Prem and explains how it helps organizations securely capture, transcribe, summarize and manage meeting content - all within their own infrastructure. Designed for privacy-sensitive environments, it delivers AI-powered documentation, actionable insights and seamless integrations without relying on cloud services.☁️ #ThoughtLeadership #BacktoBasics #Privacy #OnPrem #VoiceAI

What Can A Football Autobiography Teach Leaders in Tech & AI? Quite a lot, actually. In his new review of Alex Ferguson's autobiography, Gidi Adlersberg shares a powerful takeaway: true leadership isn't about short-term wins. It’s about building something strong enough to last beyond any one player, product cycle or surge of momentum. Ferguson’s example makes one thing clear: the bigger the operation, the more important the basics become. It all comes down to discipline, timekeeping, work ethic, direct communication and high standards. Simple does not mean easy. It means repeatable. That may be the most useful lesson of all for modern leaders. In fast-moving industries, we often chase complexity. But long-term growth usually comes from doing the fundamentals exceptionally well, again and again. Read Gidi's Full Book Review >>> hubs.ly/Q04c5rVh0

Most Organizations Record Calls to Stay Compliant. 🛡️ And then the conversation ends there. But every recorded call also contains something more valuable: patterns, objections, customer sentiment, coaching moments and signals teams can actually use. That’s where the shift is happening. With AudioCodes Interaction Insights, AI helps turn everyday conversations into business intelligence, enabling teams to spot trends, improve performance, and make smarter decisions at scale. In practice, that means customer service, sales, and marketing teams gain greater visibility, stronger coaching opportunities, and better decision-making across every interaction. Find out more about Interaction Insights >>> hubs.ly/Q04bWG7l0

A Move to Microsoft Teams Phone Usually Starts with A Trigger ☝🏻 It might appear as a defining business moment like a telephony contract renewal, global expansion, merger & acquisition, office relocation or aging PBX hardware reaching end-of-life. Or if you’re using Teams for meetings and chat but a separate platform for calling, you may be stuck in a costly “double-pay” setup that adds unnecessary complexity. Our new white paper, Top Triggers for Migration to Microsoft Teams Phone, breaks down the 8 most common events that prompt organizations to modernize voice and consolidate communications in Teams. Download our guide to see if your organization is approaching one of these turning points >>> hubs.ly/Q048_ssW0

Google's 2026 AI Agent Trends Report predicts the end of the "super bot”. Turns out one AI trying to handle billing, tech support, and sales in a contact center doesn't work. The new approach? Specialized agents with single jobs. One handles billing. Another tracks orders. Another escalates complex tasks. Why it works better: ⚡ Tighter security ⚡ Clearer boundaries on data access ⚡ Easier to train and tune Hear why the super bot approach struggles and what to do instead on the latest CX:EX podcast >>> hubs.ly/Q042r5g30

Our New Video Series is All About B2B: Back to Basics!🎥 Even without a technical background, you can now better understand what our products are and why they matter. In this first video, AudioCodes’ Nir Pardo introduces our IP Phones and explains how they help organizations communicate clearly, securely and seamlessly across today’s leading collaboration platforms. Watch now to get the big picture!🧠

When selecting Teams desk phones, organizations must balance several critical requirements: ⭐ Security and compliance ⭐ Exceptional voice quality ⭐ Ease of use for employees ⭐ Devices suited for different environments The AudioCodes Desk Phone Selection Guide helps you understand which AudioCodes Teams-native devices deliver the RIGHT combination for YOUR Teams deployment. 👉Download the guide today and explore the versatile AudioCodes Teams phone portfolio >>> hubs.ly/Q049-sXR0

We’re happy to share that AudioCodes is on the cover of the April issue of Comms Business! In this issue, our very own Andy Macdonald explores why Voice AI represents a major opportunity for channel partners across the UK & Ireland. Voice hasn’t disappeared, it has dramatically evolved, becoming a source of insight, automation and better customer experiences. From voice infrastructure to voice intelligence, the message is clear: the next phase of enterprise communications is here, and channel partners can and should play a central role in it. Read the full issue >>> cbus.mydigitalpublication.co.uk/publication/?i…

Wrapping up March in North America! From Genesys Inspire and HIMSS to Sellnet AI Bytes & Beers and Enterprise Connect - it’s been a packed (and rewarding) month. We met so many new partners and visitors and had great conversations around our latest Voice AI innovations. Thanks again to everyone who stopped by and connected with us - show some support for the AudioCodes team in the comments!