AudioCodes

"Your package is stuck in Germany because of yesterday's snowstorm. We'll get it to you tomorrow morning." That's contact center AI doing more than just looking up tracking numbers. Here's what's happening when a customer asks, "Where's my package?": 🔍 Figures out what they need 🔍 Pulls order status from your CRM 🔍 Checks weather data to explain the delay Learn how AI resolves customer requests with reasoning and multiple data sources on the latest CX:EX podcast >>> hubs.ly/Q042r1Mx0 #AI #ContactCenter #CX #CRM #Podcast

Gerenciar ambientes de voz e colaboração não precisa ser complicado. Com a AudioCodes Live Platform, você centraliza a gestão de usuários, dispositivos e serviços do Microsoft Teams em uma única plataforma inteligente, reduzindo a carga operacional e obtendo total visibilidade e controle. Menos complexidade. Mais eficiência. Maior controle. 📅 Registre-se hoje e nossa equipe entrará em contato para agendar uma conversa e avaliar como simplificar seu ambiente de UC. 👉 Saiba mais e registre-se:

You Can't Fix What You Can't See. A service manager gets a customer complaint. "I called and couldn't get through." Without the right analytics, there's no way to really know what happened. With deep contact center analytics you’ll find out that: 🔍 4 agents were on leave 🔍 The other five were on calls when they rang 🔍 They went to voicemail and didn't leave a message, so nobody called back You couldn’t see that before. And now you have the data to prove you need more agents. Watch how analytics are changing staffing conversations and contact center management on the latest CX:EX podcast >>> hubs.ly/Q046QXw90 #Podcast #ContactCenter #CX #CCaaS #Migration

Recording Microsoft Teams Calls is Only the Beginning. Today, organizations need more than call storage: They need insights. They need context. And most importantly, a clearer view of customer interactions. In our recent webinar, experts from Microsoft, Robonote and AudioCodes explored what businesses really need from Teams compliance recording today. From lightweight call queue scenarios to AI-driven conversation analytics, their message was clear: For many organizations, Teams recording has become an important new source of business value for sales, service and compliance teams. Read our new blog to find out more >>> hubs.ly/Q0475QmC0

Gestión de UC, simplificada Gestionar entornos de voz y colaboración no debería ser complejo. Con AudioCodes Live Platform, puedes centralizar la gestión de usuarios, dispositivos y servicios de Microsoft Teams en una única plataforma inteligente, reduciendo la carga operativa y obteniendo visibilidad y control total. Menos complejidad. Más eficiencia. Mayor control. 📅 Regístrate hoy y nuestro equipo se pondrá en contacto contigo para coordinar una llamada y analizar cómo simplificar tu entorno de UC. 👉 Más información y registro: hubs.ly/Q045Kb_R0

New brand. New look. New story. And a strong legacy that keeps evolving as we move beyond connectivity and deeper into Voice AI. That evolution reflects AudioCodes’ vision: a future where voice and AI work together to drive smarter, more seamless communication - helping organizations unlock the full strategic value of voice, enhance employee & customer experiences and stay ready for what’s next. Join our journey and discover what’s ahead!✨

Your contact center conversations are a goldmine 🌟 But only if you can actually use the data. AI call wrap-up puts consistent data from every call where you need it. Your CRM. Your analytics platform. All your systems at once. Learn how businesses are turning conversations into actionable data on the latest CX:EX podcast >>> hubs.ly/Q041XRBt0

Big congrats to Solufak - winners of the AudioCodes RXVCam360 at the Lydisplus event in Bornem, Belgium! 🏆 The prize was collected by Sarah Bouchirab, and honestly… that smile says it all. ☺️ The RXVCam360 is more than just a camera. It’s designed to transform the meeting room experience with: 🌟360° panoramic video 🌟 Four 4K lenses for crystal-clear quality 🌟Built-in AI that keeps the focus where it belongs - on the people.🙌 A great fit for an audiovisual integration leader like Solufak. We wish the Solufak team and their customers many successful meetings ahead!

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Enterprise AI Won’t Scale on Hype Alone. A new Reworked article on Anthropic's MCP Apps highlights a challenging reality many enterprises are facing: AI success depends on more than impressive integrations. Our Voca CIC Business Line Manager, Gidi Adlersberg, points to the bigger issue - mainstream enterprise adoption is still shaped by ecosystem alignment, governance and cloud infrastructure, which is why Microsoft's presence in Teams and Azure OpenAI remains so significant. He also outlines 3 practical blockers slowing deployment today: data governance, cost unpredictability and uncoordinated AI initiatives across teams. The takeaway is clear: enterprise AI won’t scale on hype alone - it will scale through focused use cases, measurable outcomes and the right operational foundations. Dive into the full article >>> hubs.ly/Q046k3tv0

Operator Connect Made Microsoft Teams Voice Much Simpler. But Direct Routing isn’t going anywhere. It’s shifting from the default choice to a strategic one. Because some enterprise environments still need more flexibility and control. Think multi-country telephony requirements, hybrid voice environments, advanced call routing, deeper integrations, and survivability needs. In these scenarios, Direct Routing still wins. Dive into our NEW blog to learn more >>> hubs.ly/Q0468MxC0

Comencemos 2026 con foco y estrategia. ¿Ya estás definiendo tus prioridades tecnológicas para este año? Por tiempo limitado, puedes activar un Proof of Concept (PoC) de: 🔹 Meeting Insights – Resúmenes inteligentes e insights de reuniones para potenciar la productividad en Microsoft Teams. 🔹 AudioCodes Live Platform – Plataforma unificada para modernizar y gestionar entornos empresariales de voz y colaboración. 📅 Agenda tu PoC antes del 31 de marzo y participa por unas Meta Glasses. Es el momento ideal para probar, validar y definir tu estrategia 2026 con resultados reales. 👉Regístrate aquí: hubs.ly/Q045KqWW0

Contact center expert, Oren Batchelor, has watched AI go from call router to problem solver. Investigating root causes. Explaining why issues happened. And resolving them in real time. Hear how on the latest CX:EX podcast >>> hubs.ly/Q042r0S20

Vamos iniciar 2026 com foco e estratégia. Você já está planejando suas prioridades de tecnologia para o ano? Por tempo limitado, você pode ativar um Proof of Concept (PoC) de: 🔹Meeting Insights - Resumos inteligentes e insights de reuniões para aumentar a produtividade no Microsoft Teams. 🔹AudioCodes Live Platform - Plataforma unificada para modernizar e gerenciar ambientes corporativos de voz e colaboração. 📅 Agende seu PoC até 31 de março e concorra a um Meta Glasses. Este é o momento ideal para testar, validar e estruturar sua estratégia para 2026 com resultados concretos. 👉Registre-se aqui: hubs.ly/Q045Kb4n0

Switching UCaaS providers shouldn’t disrupt your voice. Moving between Microsoft Teams, Webex Calling, or Zoom Phone? Voice continuity is the real test: PSTN connectivity must stay stable, number management can’t break, compliance can’t slip and legacy devices still need to work. With AudioCodes Live, you can decouple voice from the UCaaS app and manage it as an independent service layer, so you can migrate in phases, maintain quality and protect business continuity. Dive into our new blog to learn more >>> hubs.ly/Q045kXdH0

Supervisors can't listen to every call in the contact center. How do they know where to focus? AI sentiment analysis shows you: 🎯 Which customers need a follow-up 🎯 Agents who are crushing it 🎯 Moments to learn from See how AI call wrap-up helps you spot patterns in customer mood on the latest CX:EX podcast >>> hubs.ly/Q041XMWc0

Last day of CCW 2026 begins! Swing by Hall 3, Booth E16, for a quick chat with our team and catch live demos of Microsoft Teams contact centers, real-time voice translation, AI agents, and conversation intelligence trusted by leading enterprises. See you soon.👋

Cloud Voice Used to Feel Like the Finish Line... But the PSTN switch-off is proving it was only step one.👀 In a new UC Today article, Benny Matityahu, VP Unified Communications & Collaboration at AudioCodes, explains what many early UCaaS projects missed: speed and feature enablement came first… while the “Day 2” essentials were left behind. That gap shows up fast when the PSTN safety net disappears: ✅ Network readiness + QoS monitoring ✅ Number management + routing governance ✅ Identity controls + lifecycle policies ✅ Survivability to keep calling running during outages Cloud voice has to be treated like a mission-critical service, not a collaboration add-on. Read the full article to learn more >>> hubs.ly/Q044CPp90

“Recorded” Doesn’t Automatically Mean “Ready.” Call recording is essential. But in highly regulated environments, it’s no longer enough. Storing conversations doesn’t automatically prove compliance or guarantee quality. Enterprises need REAL visibility into what’s happening inside those interactions. That’s where AI analytics step in - transforming recorded calls into actionable compliance proof and meaningful quality insights at scale. Find out more in our new blog >>> hubs.ly/Q044mFhF0

Take a Look at the AudioCodes C456HD 📞 This native Microsoft Teams desk phone is built specifically for high-security, high-stakes environments. Running on MDEP (Microsoft Device Ecosystem Platform) and Android 13, the C456HD delivers enterprise-grade security, simplified management and rock-solid reliability – making it the ideal choice for education and government sectors. Key highlights: ✔️Vibrant 5” color touchscreen for a seamless, intuitive experience. ✔️Dedicated emergency call button. ✔️Optional multi-purpose expansion module available, featuring an additional 5” color touchscreen for enhanced productivity. 👉Learn more about the C456HD >>> hubs.ly/Q04493VW0