Axos Bank

Today, we honor and remember the brave Americans who made the ultimate sacrifice in service to our country. Wishing everyone a safe and meaningful Memorial Day.

Impact was on the scorecard at the 34th Annual Celebrity Golf Classic. ⛳ Axos was proud to support @freshstartsgift and its mission to provide no-cost, transformative surgeries for children with physical differences. See how the event helped support brighter futures. #Axos #CommunityImpact

Thank you for bringing this to our attention, Emmette. We’ve shared your comments with our Invest team, and they are actively reviewing your situation so they can reach out soon to assist directly. We appreciate your patience while we look into this, including the concerns you raised about trade proceeds and sweep timing. If you need anything else in the meantime, please feel free to send us a DM and we’ll be glad to help.

@AxosBank From Tallen Bufano at AXOS: "With Axos Elite, you have margin privileges, which allow you to trade using unsettled sale proceeds. This means that when you sell securities, the proceeds are available to trade immediately." That has not been the case, calls & emails go unanswered.

Mom said money doesn’t grow on trees. Fair. But smart habits? Those can grow for generations. Happy Mother’s Day to the moms and mother figures who taught us to save, spend wisely, and move with confidence. 💐 #MothersDay #MoneyWisdom

Thank you for bringing this to our attention, Emmette. We’ve shared your comments with our Invest team, and they are actively reviewing your situation so they can reach out soon to assist directly. We appreciate your patience while we look into this, including the concerns you raised about trade proceeds and sweep timing. If you need anything else in the meantime, please feel free to send us a DM and we’ll be glad to help.

@AxosBank Also, after a trade has 'settled' the funds should be available to withdrawal to savings. But it seems to take several days after settlement. The funds sit in a 'sweep account', which I declined on my Elite application. It seems AXOS wants to hold funds for as long as possible.

Hi Emmette, We’re very sorry for the experience you’ve had with trying to reach us. We understand how frustrating that must feel, and we appreciate you bringing it to our attention. We’ve responded to your DM and look forward to assisting you directly. We’re also taking a closer look at our phone systems to understand why you did not receive the expected call back, as our queue is designed to route those calls straight to our teams. We’re here to help and will work to get this resolved for you.

@AxosBank @Beach_Bro_Flow Why are phone calls not returned? Or emails? AXOS's customer service is abysmal. Call customer service, no live person, just a message that you'll receive a call back when your spot in the que is reached....which doesn't happen.

National Small Business Month is a good reminder: when your business and personal finances share an account, things get messy fast. Keeping them separate can help simplify bookkeeping, sharpen cash flow visibility, and build a stronger financial foundation for growth. And with Axos Business Premium Savings, your reserves can work harder too, with 3.60% APY* and no monthly maintenance fee. Read the blog for 6 reasons it pays to separate business and personal finances: bit.ly/49GZNLL *APY subject to change. See website for details.

@NERDsBank We’re sorry to hear you had to call back — that’s definitely not the experience we want for you. When you have a moment, please send us a DM with a little more detail and your contact info so we can make sure you get the support you need.

@AxosBank you have a sweetheart answering service customer support thenI have to call again Monday 🤣 when bankers come to work?! Yes 🙌 interesting

Thank you for letting us know about this. We’re sorry for the inconvenience you experienced during the account opening process. That shouldn’t have happened, and we’d like to take a closer look so we can help get things back on track. When you have a moment, please send us a DM with your application details, and our team will assist you right away.

@AxosBank Please tighten up your account opening process. Submitted ID. Then asked for it again.

Small businesses deserve more than applause. They deserve banking that helps them keep moving. This #SmallBusinessWeek, we’re proud to support over 40,000 small businesses with digital-first tools, simple access, and real support. Learn more: bit.ly/42nO0Ox #SmallBusinessBanking #AxosBank

Hi Phillip, We’re very sorry for the frustration you’ve experienced, and we understand how upsetting this has been. We’ve escalated your concerns to our management team, and our Customer Advocacy team will be reaching out shortly to review everything with you and make sure you’re fully supported. We’re committed to making things right.

@AxosBank I try calling them and they hang up. I leave messages and they aren't responding any more. TOTAL CROOKS. Avoid like the plague.

Monthly maintenance fees. ATM fees. Overdraft surprises. Stop getting robbed by your bank. Get Axos ONE. axosbank.com/pages/axos-one……

Hi Phillip, We’re truly sorry for the confusion and for the frustration this situation has caused. We understand how upsetting it is to feel like the interest you expected wasn’t reflected, and we want to make sure this is reviewed thoroughly. We’ve escalated your concerns to our management team, and our Customer Advocacy team will be reaching out to you shortly to go through everything together. For clarity, the app always displays the base rate because it reflects the standard rate before monthly requirements are met. Your statement will show the actual rate earned, and we’ll review that with you directly along with any other questions or concerns you may have. Thank you for bringing this to our attention. We’re committed to making things right and ensuring you receive the support you need.

@AxosBank Axos Bank is the actual robber. I signed up for this account and they didn't pay the promised interest. They tried to gaslight me by saying that they paid it and to ignore basic math which showed they were paying half the rate. Then they admit that it's wrong but won't pay.

Hi Lou, sorry for the trouble you ran into. That’s not the experience we want you to have. We’re currently seeing higher-than-usual volumes, which can cause delays in connecting with a specialist. If you’d be open to it, please send us a DM with your question, along with your preferred contact info and the best time to reach you, and we’ll make sure someone follows up.

Hey @AxosBank I was exploring opening an account today but your AI is useless and its offer to connect me to a human kept timing out. Is there a better way to actually ask a question or should I just move on?

Hi Jay, We’re sorry to hear you’re having trouble with the in‑app chat on your Apple device, and we appreciate you letting us. We’d also like to take a closer look at the issues you’re experiencing so we can understand what might be causing them. When you have a moment, please send us a DM with your contact information and the best time to reach you. That will allow our team to connect with you directly and make sure you get the support you need.

@AxosBank your chat in the app on the Apple device is not user-friendly. I am needing to chat to someone in regards to my savings account from Jenius that was transferred and I was wondering about opening up a checking account linked to it, but it won’t allow me to do anything

Monthly maintenance fees. ATM fees. Overdraft surprises. Stop getting robbed by your bank. Get Axos ONE. axosbank.com/pages/axos-one……

Thanks for sharing this with us, Chris. We’re really sorry for the frustration this caused, and we regret that you’re feeling pushed to leave. Our ACH processing times don’t include weekends or federal holidays, which can affect the earliest transfer date. We’re also actively working on integrating Zelle into our services, which will significantly improve transfer speed once available. If you need help with a specific transfer or have other questions, please send us a DM and we’ll be glad to assist.

@AxosBank continues to remind me why I'm leaving. I set up a transfer, the earliest Axos can do it is April 28th. I guess they're not open on the weekends? I go on my new bank's app, if I wanted to transfer money to Axos, they could send it tomorrow. Axos is sooo sluggish.

Thank you so much for the update, Tina! We’re truly glad our team was able to step in and support you. We appreciate your loyalty over the past five years, and it means a lot to know this experience reaffirmed your trust in us. We’re grateful to have you as part of the Axos family.

Update to this Axos bank did contact me to resolve this problem and helped me with all my business needs. I’ve been with this bank for 5 years and become of the excellent customer service I’ve received on this issue I will continue thank you @AxosBank #bankofsmiles #thanks

Thank you for continuing to share your feedback. We’d be happy to go over the process in detail and make sure your concerns are fully addressed. If you’d like direct assistance, please send us a DM with a good phone number and a preferred time to reach you, and a team member will follow up.

@AxosBank So…again…why can’t it? You have two parallel processes for the same outcome - joint account ownership of the same account. There is no reason you can’t have one unified process, one in which you move a third account owner through the process online, other than you choosing to.

@AxosBank it is WILD that the only way to add a Joint Account Owner to a pre-existing account is by filling out an unsecured PDF…for a fully online bank. What? Where are your tech people?

Hi Andrew, We sincerely apologize for the frustrating experience you had while chatting with our support team, as providing helpful and efficient service is always our top priority. We also want to provide some important context regarding the representative's name. We utilize an overseas call center in India to help support our customers, and this is indeed the representative's real given name. While we completely understand why this was alarming to see, in Indian culture, it is a traditional and common name that translates to prosperity and well-being, entirely separate from its painful history in Western culture. We truly appreciate you bringing your concerns to our attention. We have escalated your feedback regarding the unhelpful service to our management team for a full review. If you still need assistance with your initial banking inquiry, please send us a DM with the best phone number to reach you so we can assist you directly.

@AxosBank Just wasted an hour of my time chatting with one of your support reps. Utterly unhelpful, and his name is obviously in extremely bad taste.