Azure Support

In this case, We recommend filing a free billing support case here: msft.it/6018QqjLi and our Billing and Subscription Team will be able to assist you with this. If, for any reason there are any issues using that link, you can also contact the team through msft.it/6019QqjLc Feel free to keep us updated. ^DM

@AzureSupport billing for Azure SQL Serverless doesn’t add up. CPU usage: 0 over last 7 days No active workload Yet charges are being applied System-generated SchemaAlignment DBs also billed What exactly is being charged here? SR: 2603170030002385

@Javi28081995 Hi there! We'd like to look into this. Can you send us a DM? ^AS twitter.com/messages/compo…

@Azure Hi @AzureSupport, my Azure Database for MySQL server ('e-commerce-gd') crashed and is now completely stuck in the 'Starting' state. I am on the Basic support plan and cannot open a technical ticket. please help Thank you!

Move Kafka data to Azure Event Hubs with MirrorMaker 2 ⚡ 🔄 Two‑way replication 🧩 Kafka‑compatible protocols 📈 Scales easily via Kafka Connect Start here 👉 msft.it/6019Qcrh5 #Azure #Kafka #EventHubs

@observerauras Hi there! We'd like to help you out. Can you send us a DM? ^AS twitter.com/messages/compo…

@AzureSupport I'm unable to login to my newly created free azure account, can you help please?

@RemarkableWeb3 Hi there! Thanks for getting in touch. Could you please send us a direct message at msft.it/6013QU7jT We’d appreciate any additional details about the issue you’re experiencing, along with any screenshots that can help us understand what you’re seeing? Thank you! ^MN

So @AzureSupport couldn't fix debit card compatibility for new sign-ups? I've been troubleshooting this with over 5 mastercards now, all to no avail, this is a bad friction. They lost a customer 💔 @Microsoft

@RohanMagdum7 Hi there! Thanks for getting in touch. Could you please send us a direct message at msft.it/6013QULKb We’d appreciate any additional details about the issue you’re experiencing, along with any screenshots that can help us understand what you’re seeing? Thank you! ^MN twitter.com/messages/compo…

Hello @Azure @AzureSupport @MSCloud I'm facing an issue renewing my Azure Administrator Associate certification. It shows expired despite multiple attempts over the past month. Request ID: 2603190030003633 Kindly assist urgently.

Hey there! Thank you for reaching out . Thank you for bringing this to our attention. We take reports of suspicious or spam activity very seriously. Could you please share a bit more detail with us, such as: The sender address shown in the email header. Whether the message contains unsubscribe or manage‑alerts links. Any subscription ID or resource information mentioned in the alert. In the meantime, we recommend marking the emails as phishing (including full headers) to phish@office365.microsoft.com ^VJ

@AzureSupport Getting spam from your email address and it coming through Microsoft services. Might want to look into this.

Thank you for reaching out. We understand your concern about receiving “Azure: Activated Severity and Deactivated Severity” emails despite not having an active Azure subscription. These messages should not be delivered if you do not have a tenant, so we’d like to gather a few more details to investigate: Could you confirm the sender address of these emails? Are you seeing any unsubscribe or manage‑alerts links within the message? Have you noticed if the emails reference a specific subscription ID or resource group? ^VJ

@AzureSupport Hi, I do not have any Azure subs but been receiving multiple "Azure: Activated Severity and Deactivated Severity" emails in Mar26. I have call the provided 24/7 Microsoft Account Security Support at +1 (843)330-2590 but went into voice recording. Please assist.

Hey there! Thank you for reaching out. We recommend continuing to mark these emails as phishing in your mail client and unsubscribing when possible. However, since new action groups are being created, we are escalating this issue internally to ensure it is investigated further. Please rest assured that our security team is reviewing this pattern to prevent abuse of Azure Monitor alerts. If possible, kindly forward a sample of the phishing email to our security team at phish@office365.microsoft.com so we can analyze the headers and source. This will help us take appropriate action. We're so sorry to hear about the inconvenience. We'd love to help by creating a support request on your behalf to ensure your issue is seen by our support engineers. Could you please share these details with us: Customer/contact name: Customer phone number: Customer e-mail address: Affected subscription ID: Region: Country/Time-zone: Language: Enrollment number (if applicable): Preferred method of communication: (Phone/Email) ^VJ

@AzureSupport I can keep doing that, but whoever is doing this is creating new action groups and adding this email to each one. Here are a list of some of them: jjk3498364G5 (I've unsubscribed from this one) pu5232928G68 p7667497G41 I think other people might be getting this email

Hey @Azure @AzureSupport Can you do something about these spam alerts. It's a phishing email delivered as an Azure alert, what's crazy is that I don't even have an active Azure tenant (mine has been deactivated since I never used it). I've been receiving these for about a week

@PrempreetS12225 Glad to hear it is working. Please let us know if we can be of any further assistance. ^DM

@VassosStav20612 @AzureSupport seems resumed now

@azuresupport Microsoft Bot framework is not loading

@MartinBlampied We found some documentation that might help with your issue here: msft.it/6018QUYgA It contains information about the issue you are experiencing. If you're still having trouble let us know in DM; We'll continue there: msft.it/6019QUYg7 ^GL

@azuresupport #azhelp: going through Artifact Signing identity validation - your Vetting Operations team asked me to provide docs but gave me no way to submit them. No reply link, no upload portal, nothing. How do I respond?

@VassosStav20612 Thanks for flagging with us, our engineering teams are currently investigating the issue. Can you direct message us your subscription ID and we will make sure you receive updates. ^GL

@AzureSupport @PrempreetS12225 Same here, it's about 2h Azure Bot Service is down (EU region)

@PrempreetS12225 Thanks for flagging with us, our engineering teams are currently investigating the issue. Can you direct message us your subscription ID, and we will make sure you receive updates. ^GL

@VassosStav20612 @AzureSupport Here in India too from last 2 hours and all the Azure bot services are down....

@VassosStav20612 Thanks for the information! Could you let us know your region? ^GL

@OverengineerX We'd like to take a look. Can you send us more details on the issue or error messages you are seeing via DM? msft.it/6019QU9sH ^GL

@AzureSupport bot services are down, getting 500 errors in the portal and APIs are failing.

@jeetnawal321 We understand that you'd like to receive a $200 credit to your Azure account. This could happen due to a number of reasons. Could you tell us the Subscription Type listed on your account? ^AS

@AzureSupport hello, Please credit 200$ in my new account so that I can perform some practical. jeetnawal321@gmail.com this is my azure account which i created today. Please assist me. Next month I have exam of AZ 104.

@Microsoft @Azure @AzureSupport Next month I have booked exam of AZ 104. I created a new account n didn't get 200$ credit free trial. please add 200$ so that I can perfom some practical. jeetnawal321@gmail.com this is my account. Requesting you please do it. Thank you

The Azure Front Door engineering team has published Part 2 of its resiliency blog series, detailing recovery‑path improvements made after the October 2025 incidents. These changes enable predictable recovery of one or all edge sites in ~10 minutes globally. msft.it/6011QUp6x #AzureFDResiliencySeries