Azure Support

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Azure Support

Azure Support

@AzureSupport

Official Microsoft Azure account for improving the customer experience by connecting the Azure community to the right resources - answers, support, and experts.

Katılım Nisan 2015
729 Takip Edilen136.6K Takipçiler
Azure Support
Azure Support@AzureSupport·
Thanks for clarifying that. In order to help you, we will create a support case on your behalf. To do that, we would need the following information completely as possible: *Customer/contact name: *Customer phone number: *Customer e-mail address: *Affected Subscription ID: *Tenant/Domain: *Region: *Country/Time-zone: *Language: *Preferred method of Communication: *Detailed explanation of the issue: Once all the needed information is provided, we can go ahead and create the support request on your behalf. ^GL
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Vicente Balbontín
Vicente Balbontín@VicentBalbont·
Tenant has been blocked due to inactivity. Error: AADSTS5000225. Cannot access Azure or open support ticket. Please help @AzureSupport
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Azure Support
Azure Support@AzureSupport·
@hanxhx_ We'd like to take a look. Can you send us more details on the issue or the screenshot of the error messages you are seeing via DM? msft.it/6012vK0WG ^GL
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Emilien M. 🔑
Emilien M. 🔑@hanxhx_·
Pour ajouter l'extension @retyc_app au marketplace Microsoft. Je résume simplement, c'est rapide ! Création d'un compte professionnel Outlook, puis un compte Azure, ajouter sa cb (très important sinon azure générer des erreurs, 2h de perdu avec @AzureSupport), générer un entra id, s'inscrire sur partner center, lier entra id, faire la vérification développeur, faire la vérification entreprise. À partir de là on peut soumettre l'application : minimum 3 screenshots en 1366x768, une icône, une description, valider le manifest xml. Se prendre une erreur. Cliquer sur le lien : il faut se relogger et erreur. Et là je suis bloqué 🙄
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Azure Support
Azure Support@AzureSupport·
@teancum1820 Thank you for your patience. We want to get you connected to the resources that can help. We recommend filing a student support case, so one of our experts can help further here: msft.it/6019vKLWR reate?sapId=32a99c51-34b4-8978-f33a-cd2823dd9f44 ^GL
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Caleb Day
Caleb Day@teancum1820·
@AzureSupport Trying to get access to 'Azure for Students' for my Class that starts today. I Keep getting these errors on multiple devices and I'm getting frustrated. Please Help 🙏🙏
Caleb Day tweet mediaCaleb Day tweet mediaCaleb Day tweet media
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Azure Support
Azure Support@AzureSupport·
@iamnicless Thank you for contacting us! Please send us a direct message with more information about your concern, so we can look into it further. You can use this link to connect with us: msft.it/6019vKQZP. We’re here to help! ^AV
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Alexander Lexa
Alexander Lexa@iamnicless·
@AzureSupport I'm stuck in a persistent 'Press and hold' Captcha loop while signing in to the Azure Sponsorship portal via GitHub. Tried multiple browsers/incognito, but can't get past the account linking. Please help! #AzureSupport #CloudHelp #Azure
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Azure Support
Azure Support@AzureSupport·
@AskBizUK Thank you for contacting us! Please send us a direct message with more information about your concern, so we can look into it further. You can use this link to connect with us: msft.it/6013vKqN1. We’re here to help! ^AV
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Azure Support
Azure Support@AzureSupport·
Troubleshoot connectivity problems by using the diagnose connectivity feature in the SSIS integration runtime. Check out this guide to see how: msft.it/6019jRdcB
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Azure Support
Azure Support@AzureSupport·
@romaindewolff Thank you for contacting us! Please send us a direct message with more information about your concern, so we can look into it further. You can use this link to connect with us: msft.it/6012vKlzM. We’re here to help!^AV
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Romain de Wolff
Romain de Wolff@romaindewolff·
Update: Azure just called me. They are looking into the case🤞
Romain de Wolff@romaindewolff

I almost killed my company on Friday. $90,000. One Azure bill. Gone. Let me tell you what happened because I think founders need to hear this. We built an amazing document intelligence system at Whisperit. It analyzes our customers' files: PDFs, Word docs, scanned documents, using OCR. It works beautifully and user love it. But we had a bug. A small email with a zip file. Inside the zip, a PDF. Some weird edge case that created an infinite loop in our code. The virtual machine would crash, restart, and try to reprocess the same document. Again. And again. And again. We pay more than one cent per page processed. You can imagine what happened next. I saw the graph and my stomach dropped. An exponential spike. The kind of curve you want to see on your revenue chart (!!) not your cloud bill. The forecast for next month said $400,000+. I thought: this must be a mistake. Emergency 🚨. Check everything. It wasn't a mistake. The worst part? We had a warning. Back in November we had a $25K unusual spike. We fixed it. Added upload limits. I thought we were safe. But I never set a spending cap on Azure. Never set up alerts for unusual usage. I knew I should. I just didn't do it. I went through every stage: Denial → "this can't be right" Anger → screaming at myself Shame → feeling small, really small Tears → first time in a long time I cried that evening. Not because of the money, because I imagined having to close Whisperit. My team. Everything we built. Gone because of one missing setting and my stupidity. The week had been incredible. New version shipping. Lots of new users. Sales going well. Migration going well. Growing the team responsibly. And then Friday hit like a truck. Remember my last post about mistakes? Yeah. We're still making them. Bigger ones. $90,000 is the price of a NICE car. Paid for a bug and a missing checkbox. Here's what I'm doing RIGHT NOW so this never happens again: 1. Hard spending limits on every cloud service — no exceptions 2. Alerts at 50%, 80%, 100% of expected spend 3. Circuit breakers in our processing pipeline — if a document fails 3 times, it stops 4. Weekly cloud cost review — not monthly, weekly 5. Every API endpoint gets a budget ceiling If you're a founder reading this: Go set your spending limits. Today. Right now. Before your next meeting. Before your next coffee. It takes 10 minutes and it could save your company. We move fast. That's our superpower. But speed without guardrails is a bomb with a timer. I know what doesn't kill you makes you stronger. I really hope this one doesn't kill me. Still standing. Barely. Building. 🚀

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Azure Support
Azure Support@AzureSupport·
@romaindewolff Thank you for contacting us! Please send us a direct message with more information about your concern, so we can look into it further. You can use this link to connect with us: msft.it/6014vKgM8. We’re here to help! ^AV
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Romain de Wolff
Romain de Wolff@romaindewolff·
I almost killed my company on Friday. $90,000. One Azure bill. Gone. Let me tell you what happened because I think founders need to hear this. We built an amazing document intelligence system at Whisperit. It analyzes our customers' files: PDFs, Word docs, scanned documents, using OCR. It works beautifully and user love it. But we had a bug. A small email with a zip file. Inside the zip, a PDF. Some weird edge case that created an infinite loop in our code. The virtual machine would crash, restart, and try to reprocess the same document. Again. And again. And again. We pay more than one cent per page processed. You can imagine what happened next. I saw the graph and my stomach dropped. An exponential spike. The kind of curve you want to see on your revenue chart (!!) not your cloud bill. The forecast for next month said $400,000+. I thought: this must be a mistake. Emergency 🚨. Check everything. It wasn't a mistake. The worst part? We had a warning. Back in November we had a $25K unusual spike. We fixed it. Added upload limits. I thought we were safe. But I never set a spending cap on Azure. Never set up alerts for unusual usage. I knew I should. I just didn't do it. I went through every stage: Denial → "this can't be right" Anger → screaming at myself Shame → feeling small, really small Tears → first time in a long time I cried that evening. Not because of the money, because I imagined having to close Whisperit. My team. Everything we built. Gone because of one missing setting and my stupidity. The week had been incredible. New version shipping. Lots of new users. Sales going well. Migration going well. Growing the team responsibly. And then Friday hit like a truck. Remember my last post about mistakes? Yeah. We're still making them. Bigger ones. $90,000 is the price of a NICE car. Paid for a bug and a missing checkbox. Here's what I'm doing RIGHT NOW so this never happens again: 1. Hard spending limits on every cloud service — no exceptions 2. Alerts at 50%, 80%, 100% of expected spend 3. Circuit breakers in our processing pipeline — if a document fails 3 times, it stops 4. Weekly cloud cost review — not monthly, weekly 5. Every API endpoint gets a budget ceiling If you're a founder reading this: Go set your spending limits. Today. Right now. Before your next meeting. Before your next coffee. It takes 10 minutes and it could save your company. We move fast. That's our superpower. But speed without guardrails is a bomb with a timer. I know what doesn't kill you makes you stronger. I really hope this one doesn't kill me. Still standing. Barely. Building. 🚀
Romain de Wolff tweet media
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Christian
Christian@livesinlondon·
@AzureSupport Hi! Trying to find out what flavour of databases with MongoDB interface you offer. Seen docs and AI answers that say Az Document DB is now part of Cosmos DB, but also that Cosmos DB for Mongo DB (vCore) is now Document DB. Got a page that lists all options, please?
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Jorge Luis Quispe P.
@AzureSupport Hi, I'm a Data Science student at ISIL. I've an AADSTS50020 error loop. My student verification was linked to my personal Hotmail by mistake. Now I can't activate Azure for Students on my school email. Need to unlink it. Help please!
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RDPatil
RDPatil@patilrd1407·
Hi @AzureSupport Are you alive ? My last post was on 8th March and today it is 3rd May, is this your SLA ? If we can not login to Azure portal, how can we use your products and recommend to businesses ? Leave it, better, I will try other Cloud provider. #AzureSupport @Azure 😡
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Marcos Felipe
Marcos Felipe@MusiMarcos·
@AzureSupport, hey folks, would you like to fix this for us in Brazil? There is a 100% package loss here on this path; it's causing a lot of service disruptions during the gaming. @AgeOfEmpires @RelicEntertainment, appreciate your efforts in Advance, have a great weekend.
Marcos Felipe tweet mediaMarcos Felipe tweet media
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Azure Support
Azure Support@AzureSupport·
Simplify multi‑region routing with #Azure ExpressRoute BGP communities 🚀 🔖 Tag virtual networks with custom/regional values 🔀 Route traffic without managing IP prefixes 🔍 Identify traffic sources quickly Learn more: msft.it/6014v1ly6 #Networking #Cloud
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Azure Support
Azure Support@AzureSupport·
We appreciate your patience. Thank you for providing the details. We have just escalated this request to the correct resources who can help. You should be reached out by a member of the support team at the earliest convenience. Keep an eye on your email for faster resolution. Please feel free to keep us updated regarding this ^GL
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Frank
Frank@Frank1329972961·
@AzureSupport I have a Severity A ticket for an emergency SQL export that has been ignored for 2 weeks. I’m a Global Admin and my data is at risk of being purged. Please help me get a response from the Subscription Management team.
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