BCBSMT

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BCBSMT

BCBSMT

@BCBSMT

Our purpose is to make health care more affordable and accessible by driving innovation, building healthier communities, and delivering excellent service.

Helena, MT Katılım Mart 2011
449 Takip Edilen3.7K Takipçiler
BCBSMT
BCBSMT@BCBSMT·
Obesity can lead to low self-esteem, diabetes and even heart issues later in life. What can you do? Click here for the top things you can do every day to help your kids live long, healthy lives: spr.ly/6011BEpptc #BCBSMT
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BCBSMT
BCBSMT@BCBSMT·
Due to the holiday, our social media customer service hours will end at 3:30 p.m. CT today and return on Monday July 6, 2026 at 8 a.m. For further assistance, contact the number on your ID card.
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BCBSMT
BCBSMT@BCBSMT·
@zwinchester5 All of our customer service representatives are trained on all areas that a member may need help with, this is why there are not different phone numbers available. If you already have coverage with us you can call the number on your Id card for assistance.
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Soaring Eagle
Soaring Eagle@zwinchester5·
Try fixing your phone systems for one. Your 855-258-8471 main customer service number does not allow for someone to speak to a live person. - "Representative" should immediately lead to a connected call to a live person. Not be kicked back into the loop. - "0" doesn't work as a way to reach someone. - "Claims" isn't an option that allows you to reach someone. - Why would you have one number for applications as you do for claims and customer service. In normal companies, these are separate. Spend $50 on another line. And why do Montanan's get routed to the Philippines when they aren't trained to help? Why did I have to struggle for 30 minutes to get to someone who could actually help me? You make it feel like your a fly by night company when you can't get a live person from America on the phone. Start with that.
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Soaring Eagle
Soaring Eagle@zwinchester5·
Blue Cross Blue Shield Montana is a SHIT SHOW. @BCBSMT ▶️Customer service line puts you into a loop where you cannot access a live person. ▶️When you say representative 100x into the phone's prompts, you get a live person... from the Philippines. ▶️Then you have to ask them to connect you with someone in the US who understands English. ▶️When I speak to someone in Texas, I'm relieved, but pissed that i have to give them my Member ID for the 15th time. ▶️Rather than speaking to members directly, BCBS uses 3rd-party services to look at your health information and tell them if you're covered under other health plans or committing fraud. ▶️The 3rd-party tells BCBS incorrect information. Leading to Millions of claims being denied. ▶️Just another mega corporation trying to deny claims. If they can do it to me, they can do it to you.
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BCBSMT
BCBSMT@BCBSMT·
@zwinchester5 Hello, I'm sorry to hear this. If there is still any information you need please send us a DM.
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Soaring Eagle
Soaring Eagle@zwinchester5·
@BCBSMT The Third Party that informed them: The Council for Affordable Quality Healthcare (CAQH) whose mission is to streamline insurance operations just cost me an hour of my life I can't get back because of their incorrect information. @CAQH
Soaring Eagle tweet media
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BCBSMT
BCBSMT@BCBSMT·
Due to the holiday, our social media customer service hours will end at 5:00 p.m. CT today and return on Monday June 22, 2026 at 8 a.m. For further assistance, contact the number on your ID card.
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BCBSMT
BCBSMT@BCBSMT·
Due to the holiday, our social media customer service hours will end at 3:30 p.m. CT today and return on Tuesday May 26, 2026 at 8 a.m. For further assistance, contact the number on your ID card.
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