BCC Customer Service

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@blackeyeddog2 Good Afternoon, Unfortunately, the escalation of the industrial action means further disruption for residents. Please refer to the following link for the latest information about the industrial action: birmingham.gov.uk/industrialacti… Kind Regards, David

So @BCC_Help do the residents get money back because refuse not being cleared

@ZAslam77 @UKLabour Good Afternoon, Apologies for the issues with collections at this time. Please can you send a direct message with your full address and we can report your missed collection. Kind Regards, David

@BCC_Help missed bin collection again. #Labour #shambles @UKLabour I cannot believe what an utter shambles this is.

@zoobiiaa Hello Zoobia, Thank you for reporting this issue to us. We have requested a street clean for the road, under the reference number WSC041122. This will be completed, once we have availability. Kind regards, Haris.

@BCC_Help Hi Thank you for your reply. It is Gowan Road in Alum Rock. Thanks

This video exposes just how filthy and disgusting Alum Rock has become, and it’s not just Alum Rock, much of Birmingham is heading in the same direction. While residents certainly have a responsibility to keep their streets clean, what about the bin workers who are on strike until July 2025? What is the Labour Party doing to address this crisis? We have elderly residents and people who can’t drive to disposal sites. Birmingham City Council has introduced mobile collections, but they only operate on certain streets. How can they expect everyone, especially those with mobility issues, to drag their bins to these collection points? It’s completely unreasonable! Meanwhile, the so called leaders in the Labour Party are more interested in pocketing £80,000 for superficial projects like planting trees, while turning a blind eye to the real, pressing issues plaguing our communities. Can they not see the bigger picture? Can they not see how we’re living how our children are suffering in these conditions? This isn’t just an eyesore, it’s a serious health hazard, and it’s absolutely disgusting! This situation is unacceptable, and something needs to be done immediately. If those in charge can’t find a solution, then perhaps someone needs to be held accountable! The people of Birmingham deserve better than this. These are the people we’re voting for? Wake up! It’s time to stop the "Biraderi" votes and break free from the mindset of "Labour is all we know." We deserve a better environment to live in. We deserve better leadership. We deserve better, full stop. It’s time to demand real change and hold those in power accountable for failing our communities!!!!!! @BCC_Help

@bob_owa90636 @WeAreOpenreach Hello, Can you please DM us your full address and contact details. We will have a look at this matter further. Kind regards, Haris.

@BCC_Help can you please help, @WeAreOpenreach attempted to install full fibre in Jan2025 they wired it up wrong and they won't fix it. I can't connect to full fibre. My provider can't give any info why @WeAreOpenreach unresponsive

@JillOHare2 Hello Jill, Thank you for reporting this issue to us. We have raised a fly tipping job, under the reference number FLT175192. We will aim to clear this waste, once we have availability. Kind regards, Haris.

Final 7 x bags notified for waste collection on corner with Chipperfield Road B36 @BCC_Help

@JillOHare2 Hello Jill, Thank you for reporting this issue to us. We have raised a fly tipping job, under the reference number FLT175191. We will clear this waste, once we have availability. Kind regards, Haris.

Further 2 x bags notified for waste collection on Chipperfield Road B36 @BCC_Help

@JillOHare2 Hello Jill, Thank you for reporting this issue to us. We have raised a fly tipping job, under the refence number FLT175186. We will clear this waste, once we have availability. Kind regards, Haris.

Cleared additional fly tipping to that previously notified on corner with Kempson Road B36 @BCC_Help

@JillOHare2 Hello Jill, Thank you for reporting this issue to us. We have raised a fly tipping job, under the reference number FLT175176. We will clear this waste, once we have availability. Kind regards, Haris.

2 x bags notified for waste collection at main shops on Chipperfield Road B36 @BCC_Help

@JillOHare2 @CllrMajid Hello Jill, Thank you for reporting this issue to us. A missed collection report has been raised against the address by an occupant of the building. Once we have availability, a crew will be sent to the location to empty the bins. Kind regards, Haris.

Missed collection at Block 155 Chipperfield Road B36 8BX @BCC_Help @CllrMajid

@JillOHare2 Hello Jill, Thank you for reporting this issue to us. We have raised a fly tipping job, under the reference number FLT175171. We will clear this waste, once we have availability. Kind regards, Haris.

All you have to do is place by your bin not fly tip. Shame on you!! For removal please near 17 Folkestone Croft B36 8QY @BCC_Help

@Zah33rAkbar @CllrMajid @BhamCityCouncil @mariamkhan29 Hello Zaheer, We have forwarded images from the video you have provided to Our Commercial Waste department, for further investigation. Kind regards, Haris.

4 weeks no rubbish collection for the businesses on Gowan Road. The whole place is Smelling badly. Please collect rubbish matter of urgency, attracting Rats, Mouses, Maggots and flies. @CllrMajid @BCC_Help @BhamCityCouncil @mariamkhan29 Location 5A Gowan Rd, Alum Rock, B8 3JG

@SirPuppetPaul Good Morning, We have not been made aware of any potential rebates going into affect due to the continued and escalation in strike action. All updates regarding the Waste Management service can be view via this link birmingham.gov.uk/info/20009/was… Kind regards, Haris.

Thank you for putting up the 2025/26 figures but are we going to get a slight rebate due to the strike action in the current financial year? @BCC_Help The current situation is outrageous. Our roads look disgusting and we're still paying. Why!? birmingham.gov.uk/info/20005/cou…

@drawmytown @x_brum @mike56200 @BhamCityCouncil @visit_bham @BhamUpdates @Ken__newhall @WhatsOnBrum @BrumLordMayor Hello Ben, We have taken images from your video and forwarded them to Our Environmental Health department for further investigation. Can you please DM us the specific roads affected, and we will raise street cleans, with our Waste Management department. Kind regards, Haris.

@maame_akua21 @drawmytown @x_brum @mike56200 @BhamCityCouncil @visit_bham @BhamUpdates @Ken__newhall @WhatsOnBrum @BrumLordMayor Thank you for bringing this to our attention. Kind regards, Haris.

@drawmytown @x_brum @mike56200 @BhamCityCouncil @visit_bham @BhamUpdates @Ken__newhall @WhatsOnBrum @BrumLordMayor @bcc_help have you seen this?

@JillOHare2 Hello Jill, Thanks for reporting this issue to us. We have raised a fly tipping report, under the reference number FLT175061. We will clear this waste, once we have availability. Kind regards, Haris.

Final 6 x bags notified for waste collection on Bromford Drive B36 @BCC_Help

@JillOHare2 Hello Jill Thank you for reporting this issue to us. We have raised a fly tipping job, under the reference number FLT175060. We will clear this waste, once we have availability. Kind regards, Haris.

First 3 x bags notified for waste collection on Bromford Drive B36 @BCC_Help

@JillOHare2 @CllrMajid Hello Jill, Thank you for notifying us. We have forwarded the image you have provided to Our Waste Management department for further investigation. Kind regards, Haris.

For repair please on Bromford Drive B36 opposite corner with Hyperion Road @BCC_Help @CllrMajid

@JillOHare2 Hello Jill, Thank you for reporting this issue. We have raised a fly tipping job, under the reference FLT175047. We will clear this waste, once we have availability. Kind regards, Haris.

For removal please rear 11 Tipperary Close B36 8SA @BCC_Help

@JillOHare2 Hello Jill, Thank you for notifying us. This tree belongs to Our Highways department, we have forwarded the images you have provided, for further investigation. Kind regards, Haris.

Dead tree falling apart on corner with Bromford Drive B36 @BCC_Help