BonVoyage by Barbour

You (Almost) Just Lost One: Thanks COVID! bonvoyagebybarbour.wordpress.com/2022/04/21/you…

@barcelohoteles Hi I hope you can help? Been trying to alert Barcelo Maya Riviera all day (via Funjet) that my clients are not arriving until tomorrow due to the hurricane. Can’t get through. I want to make sure they aren’t marked as no shows.

I have very angry clients who are vowing to never sail @CarnivalCruise again. Some resolution to this would be great. Ideal, really.

When I called back, I was told I shouldn’t have been told that and the refunds are “with accounting”. Was also told that reservations isn’t allowed to contact accounting. @CarnivalCruise

This has been a very difficult 2020 for so many of us, including the travel agency. My primary role since March has been cancelling trips and requesting refunds for dozens of clients.

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@DeltaVacations @Delta Thanks will do!

@BVBTravel @Delta Oh no! Please send us a DM so we can look into it. Thank you!

@DeltaVacations @Delta okay I promise I don’t just use this account to complain but wow guys - I have had a rough time with my clients in Spain. I have a client sitting in her hotel room right now, missing the wedding she flew halfway across the world to attend, because...+

@Delta Thank you for the quick response. I will respond with the requested info momentarily.

@BVBTravel Very sorry to hear of her rough travel experience. To protect the security of her reservation, please private message her full name and a summary of her flight itinerary including her confirmation number, ticket number, travel cities, and dates of travel. HCA

“The worst trip she’s ever experienced in 53 years.” Is there anything @delta @DeltaVacations can do to compensate for this experience?

@airfrance did not get her luggage on her flight. (Second client in two days where this has happened. What’s going on in CDG?!?). She has none of her stuff and is missing the wedding because she has to be present to get her bag. This has been a DISASTER for her. She called it...

@airfrance Would the courier be contacting my client directly? He hasn’t been called.

@BVBTravel 2/2 distance, time of the day and local traffic. If your luggage is with the courier, you should be contacted directly for the actual delivery schedule.

@airfrance you guys have to help my client out. His bag was left in Paris while en route to Spain, and the courier service you arranged in Barcelona (GroundForce) never got the bag to him

@airfrance Thank you for responding. This is not necessarily what we need - we understand the delivery process has been initiated, it has been 10 hours since delivery was initiated and no one can locate the driver OR bag, and no one is taking responsibility or helping my client

@BVBTravel 2/2 For further information please read the section ‘What To Do If Your Baggage Is Not Found’ here on our website: bit.ly/1UxLDMH. You may also contact our baggage service team at bit.ly/2F7iTih. Thank you.

@airfrance He has been wearing the same clothes for over 36 hours. We need help.

@airfrance GroundForce told him that the bag left El Prat Airport at 4pm local time and by 12am, it still hadn’t been delivered. They could not provide him with an update or the whereabouts of the driver. Weird right?