Reynan

@FABConnects Even after 4 days no one reached me guys you are not understanding one simple issue you are taking 4 months to resolve it, Disappointed @FABConnects

@Belendhran Hello, thank you for writing to us. We apologize for the inconvenience you had experienced. We have forwarded your complaint to the concerned department for immediate action. Thank you.

@FABConnects I am complaining for nth time and since July end I have been following up, you guys accepted that I am eligible for joining bonus and posted the points worth 1000 AED, However still the voucher worth 1000 AED pending to be issued. Will you sort this out or not?

@deemsocial I made this complaint on 13th Sep and it was acknowledged by your team and they promised to close in 7 working days. Still the complaint is kept open

@FABConnects No response till now two months I have been following up on this issue and is it you have any plans to close this issue? Is it the entire FAB team is unable to resolve any issue @gulf_news

@Belendhran Hello, thank you for contacting us. Your request is still being processed, and the specialized team will contact you once it is completed. We wish you a pleasant day.

@FABConnects I fulfilled all the terms for the Blue FAB Infinite Card cashback offer from your Mar 2025 promotion, but I have not received the cashback yet. Please help resolve this issue as soon as possible. Complaint number closed by your team is 2507053222800

@FABConnects @FABConnects Guys already so many days has passed and it has to be closed, this is incorrect in asking customer to wait for such long, no one contacted me as well from FAB, will you close this or not? It’s really long time you have to close this I have to get the voucher

@FABConnects Will you respond ? Guys you are testing patience like anything, for fulfilling the joining bonus, we have to follow up like anything and the thing is you acknowledged and full filled one out of two joining bonus promised when will you issue the voucher will you call and resolve

@FABConnects what’s the delay in closing this issue? You already acknowledged it and provided the cashback, so what’s stopping you from giving the voucher? You’ve only half-fulfilled the welcome benefits. When will you close this?

@FABConnects guys is it you are going to respond to this msg or not it’s been so long and I am waiting for you response

It’s been 11 days since you said your team would act, but nothing’s changed. FAB was once UAE’s top bank, now frequent issues with unclear terms, fake discounts & weak support. Customer care seems more focused on closing cases than resolving them. Need to reach @SanadakUAE

@FABConnects My cashback complaint (#2508083639582) remains unresolved despite raising it multiple times. No clear explanation for denial based on “posting date,” which isn’t in T&Cs, Please help ensure customer rights are respected.

@duCares complaint 1-558174009392 was supposed to give AED 149 discount from Mar 1 until Aug 31, 2025, a new promo was applied on Aug 08 without informing me that it would cancel the existing discount. Your agent Rushav refused to assist and told me to contact the social media.

@FABConnects Hi Team will you respond to this query or not? How long I have to wait???

@FABConnects Hi team I am still awaiting for your respond to this query, can you look into this and provide the voucher as promised.

@FABConnects Is it your team is still working? Already 10 days passed since I raised the complaint and no progress

@Belendhran Hello, thank you for writing to us. We apologize for the inconvenience you had experienced. We have forwarded your request to the concerned department for immediate action. Thank you.

@centralbankuae @FABConnects @gulf_news Hi @FABConnects, I haven’t received any feedback on my cashback issue. @gulf_news please assist — FAB promised benefits but never fulfilled them, and terms remain unclear, causing customer hardship. I have proof; this cashback is legitimate yet still unpaid.

Dear Consumer, Thank you for contacting the Central Bank of the UAE. We highly value your inquiries and feedback. For any information or to file a complaint, please contact @SanadakUAE, the new Ombudsman Unit for the resolution of consumer complaints against Licensed Financial Institutions and Insurance Companies, by downloading the mobile application or visiting the website: sanadak.gov.ae/en Best regards, Central Bank of the UAE

@FABConnects My du Titanium Credit Card txn on 30 Jun was denied cashback as posting date was 1 Jul. T&Cs do NOT mention this. Even CC rep confirmed. Complaint #2508083639582 wrongly marked resolved. @centralbankuae @gulf_news @khaleejtimes — this practice is unfair. #UAE

@FABConnects Following up: @FABConnects told me my case was ‘forwarded for immediate action’ — yet no call, no complaint number given. On Saturday, they’d already closed my complaint without contacting me. This is not how customers should be treated. Ref: 2508083650633. @gulf_news

@FABConnects No one called me—I had to contact customer care myself. Then they just closed my complaint saying I’m ineligible for the joining bonus, even though yesterday your team checked the T&Cs and said I was eligible. Ref: 2508083650633.

@Belendhran Hello, thank you for writing to us. We apologize for the inconvenience you had experienced. We have forwarded your request to the concerned department for immediate action. Thank you.